usb-c problems?

[st3wart]

Hi anyone else having problems with their usb -c port? It's started out as just the headphones dongle shorting out and not working but charging still worked. And now the charging port charges sometimes. I thought it or hoped it was software from updating...but knowing it wasnt, I still downgraded back to Oreo.. but same problems persist. Just wanted to know if anyone else had this problem or not.

I contacted RAZER for a replacement and they want me to take video evidence to show that the phone usb c port is malfunctioning. Lol.

 

[peneoark]

Contact Razer for an RMA

 

[lacrossev]

Did you try to blow out the port Nintendo cartridge style?

Sent from my Phone 2 using Tapatalk

 

[st3wart]

Looked in there and tried cleaning it out with a thin small piece of plastic but it's brand new and nothing in there. I have a crackle noise coming from the speaker at times when the speaker is t even in use. I believe some wire is lose or connection is lose down there.

 

[Wildey1771]

Both my RP1 and RP2 did this. Im sure its actually down to the cable. One of my USB C cables is completely useless on both phones but a brand new one works perfect with no isssues. Poor cable design by razer

 

[Real100slim]

I'm having the same problem

I also contact razer support and they asked for evidence.. For replacement

But i live in Iraq and they can't ship Iraq
So now I'm using wireless headphones all the time

 

[TheGerbenator]

Horrible Replacement Strategy

Yes!!!!! I thought mine was just the cable as other wires I thought worked. Turns out I was wrong. They replaced the wire first, which didn't fix it. I had to pay $500 or so for an "Advanced Replacement". I told them I needed another tempered glass screen protector because I bought theirs and you really can't transfer them between phones. They agreed. I requested the replacement equipment June 3rd. It is now July 12th. I've received the new phone but not the screen protector. It has said preparing for shipment for several weeks. It takes a warranty rep 2 days to reply to my email response every single time. I finally got a manager to call me and he gave me a $100 voucher so I could buy their wireless charger since they have it located in a stupid position. He is supposedly going to look into where my screen protector is at the warehouse. It has almost been 1.5 months and I haven't gotten taken care of yet. I will never buy another Razer product.