Question USB-C to HDMI not working

[Raz808]

Anyone having issues with the video output from the Asus Rog phone 5 via USB-C cable? It was working fine when I first got the phone. I've been using it to stream on my youtube channel. A few weeks ago it stopped working. I'm not sure if it got updated but I was previously on the WW18.0830.211.75 Firmware and I just updated it to the WW18.0840.2106.86. It still doesn't work. I know it's not a cable issue as it was working before and if I use a different Android phone it works fine. I did a full reset and my USB-C cable to HDMI was connected to the TV and I did see the ROG Logo appear for a few seconds on the TV display and after that nothing again. Any help would be appreciated. Also if anyone has the original 18.0810 firmware I would like to try that. The links on this site are dead. Thanks in Advance!

 

[twistedumbrella]

https://xdaforums.com/t/new-owner-quick-start.4309873/

You can find your firmware there. The raw firmware is a base firmware. The updated versions to it are still base firmware. Getting the oldest one typically isn't a good idea unless you have tried a newer one and had an issue you are sure was the raw firmware.

You may want to check what settings are enabled in developer options. I believe they have changed in the last few updates, but there is a section related to freeform windows and mirroring that may help with HDMI output.

 

[Raz808]

I was able to reload the original firmware WW_ZS673KS_18.0810.2101.95 and still no USB-C to HDMI output. Not sure if anything could be wrong with the USB-C port for the video but I am able to do a data connection to my computer. I may just claim for a warranty exchange.

 

[twistedumbrella]

Are you using the side port snd not the bottom one?

 

[Raz808]

Are you using the side port snd not the bottom one?

Yes side, I've been streaming with this phone when I first got it. Worked fine for a few months then it just stopped with the Rog 5. My other Android with my same setup works fine.

 

[oneszero]

mind linking a picture of the adapter in question?

 

[twistedumbrella]

Have you tried another cable? I know you said the cable works with other phones, but I have seen cables work for some and not others.

You may want to contact Asus. That should be covered.

 

[Raz808]

mind linking a picture of the adapter in question?

Amazon.com: USB C to HDMI Cable 4K, WARRKY [Braided, High Speed] Thunderbolt 3 to HDMI Adapter Compatible for New iPad, MacBook Pro/Air, iMac, Galaxy S20 S10 S9 S8, Surface, Dell, HP. Phone to TV Converter - 6ft: Industrial & Scientific

Buy USB C to HDMI Cable 4K, WARRKY [Braided, High Speed] Thunderbolt 3 to HDMI Adapter Compatible for New iPad, MacBook Pro/Air, iMac, Galaxy S20 S10 S9 S8, Surface, Dell, HP. Phone to TV Converter - 6ft: Parallel Cables - Amazon.com ✓ FREE DELIVERY possible on eligible purchases

www.amazon.com

And I did try 2nd one

https://www.bestbuy.com/site/j5create-6-usb-type-c-to-4k-hdmi-cable-gray/6185300.p?skuId=6185300

 

[amoralvz_]

Amazon.com: USB C to HDMI Cable 4K, WARRKY [Braided, High Speed] Thunderbolt 3 to HDMI Adapter Compatible for New iPad, MacBook Pro/Air, iMac, Galaxy S20 S10 S9 S8, Surface, Dell, HP. Phone to TV Converter - 6ft: Industrial & Scientific

Buy USB C to HDMI Cable 4K, WARRKY [Braided, High Speed] Thunderbolt 3 to HDMI Adapter Compatible for New iPad, MacBook Pro/Air, iMac, Galaxy S20 S10 S9 S8, Surface, Dell, HP. Phone to TV Converter - 6ft: Parallel Cables - Amazon.com ✓ FREE DELIVERY possible on eligible purchases

www.amazon.com

And I did try 2nd one

https://www.bestbuy.com/site/j5create-6-usb-type-c-to-4k-hdmi-cable-gray/6185300.p?skuId=6185300

Hi!
Same issue .
Did you find any solution?