Verizon Canceled My Pre-Order

[Connert]

I pre-ordered my note 3 on Sept 6th like a lot of you. However I am porting over my number from Sprint. Port orders are good for 30 days and then get canceled. When my port order was canceled, so was my phone pre-order. This all happened yesterday Oct 6th. I was on the phone with Verizon order support at 7 a.m. this morning to find all this out. The guy was very helpful, explained what had happened and reordered for me, but now I'm not sure where I'm at in line. He said he was working with a supervisor to bump my order status due to this issue and me not being notified. If I had not been checking my order every few days, I would not have known.

Just a word of caution for anyone porting your number!

 

[suzook]

I pre-ordered my note 3 on Sept 6th like a lot of you. However I am porting over my number from Sprint. Port orders are good for 30 days and then get canceled. When my port order was canceled, so was my phone pre-order. This all happened yesterday Oct 6th. I was on the phone with Verizon order support at 7 a.m. this morning to find all this out. The guy was very helpful, explained what had happened and reordered for me, but now I'm not sure where I'm at in line. He said he was working with a supervisor to bump my order status due to this issue and me not being notified. If I had not been checking my order every few days, I would not have known.

Just a word of caution for anyone porting your number!

Wouldn't it just be easier to go to the store on Thursday?

 

[Connert]

Wouldn't it just be easier to go to the store on Thursday?

I did think about that but with all the "Backorder" online talk over the weekend, I thought I'd be better off voicing my frustration and having them overnight it to me. I have 13 more lines to move from Sprint and I wanted to let them know this is not the way to earn my business.

 

[mi7chy]

Sorry to hear that you lost your place in line but, on the other hand, happy to see someone jump ship from Sprint to Verizon. Made that move myself a few years ago when Verizon offered unlimited data and took advantage of the recent subsized upgrade without losing unlimited.

 

[Ragnar]

Please keep all conversation to orders and shipping to oldest thread available here http://forum.xda-developers.com/showthread.php?p=46056171

Thank you for your future cooperation. Thread closed

Have a great day!