Verizon galaxy note 3 kitkat issue

[Jeffruby]

Dl today wired via kies.

Keep getting this new voice-mail icon telling me to upgrade my voicemail-implies free Verizon visual voice-mail.

Click through and get this error. Can't get a rep on phone.

This alert keeps popping up.

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[SugeLover]

Have you tried clearing data for the voicemail app

---------- Post added at 08:53 PM ---------- Previous post was at 08:49 PM ----------

Pretty sure visual voicemail is something you have to subscribe to and pay for monthly. I think there's a promo right now where it's free for 30 days. You might be getting this error because you aren't actually subscribed.

 

[Jeffruby]

No go

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[Jeffruby]

Just turned the damn app off... So odd

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[SugeLover]

Again, I would make sure you are actually subscribed to the service even though it's saying it's free.

 

[bsawyers]

Again, I would make sure you are actually subscribed to the service even though it's saying it's free.

I called Verizon support and after two hours of trouble shooting the tech was able to find out the feature code for visual voice mail has changed and would need to be updated by a different department. She put in the request and said this could take anywhere from 72 hours to 2 weeks to be resolved. And a factory reset does not fix this issue! It is on Verizon's end.

 

[cdhinch]

I had the same problem after updating. I spoke to tier II support and they reported to the software engineers. Tried to use VVM again a few minutes ago and now it is working.

The new Premium VVM is more like Google Voice and the Standard VVM is the same as the OLD Premium VVM.

Here is a SS of what it looks like now.



Charles

 

[akopa]

Visual Voice Mail

You must go onto your Verizon account and switch from "Visual Voice Mail" @ $2.99 to "Premium Visual Voice Mail" @ $2.99. Once I did that all was well.:good::good:

 

[michael8780]

You must go onto your Verizon account and switch from "Visual Voice Mail" @ $2.99 to "Premium Visual Voice Mail" @ $2.99. Once I did that all was well.:good::good:

Thanks for the heads up. I can Confirm that this works. If you can not do it online and you have to call be clear with the customer service reps as it seems this is a new service they offer and they were not well versed in this matter.

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[Jeffruby]

But the app says it is a free upgrade?

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[akopa]

But the app says it is a free upgrade?

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If you were using "Basic Voice Mail" then you will select "Basic Visual Voice Mail" under your features on your Verizon account. That is the free version.

 

[michael8780]

Your basically having to read provision it. That's why you have to go to the mobile site or tech support to select the proper voice mail feature

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[manatti]

The app is free to upgrade but the service will be 2.99 a month

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