Verizon galaxy note 3 kitkat issue

Jeffruby

Senior Member
Apr 10, 2010
158
8
0
Dl today wired via kies.

Keep getting this new voice-mail icon telling me to upgrade my voicemail-implies free Verizon visual voice-mail.

Click through and get this error. Can't get a rep on phone.

This alert keeps popping up.





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SugeLover

Member
May 12, 2014
38
1
0
Have you tried clearing data for the voicemail app

---------- Post added at 08:53 PM ---------- Previous post was at 08:49 PM ----------

Pretty sure visual voicemail is something you have to subscribe to and pay for monthly. I think there's a promo right now where it's free for 30 days. You might be getting this error because you aren't actually subscribed.
 

bsawyers

New member
Dec 31, 2010
1
0
0
Again, I would make sure you are actually subscribed to the service even though it's saying it's free.
I called Verizon support and after two hours of trouble shooting the tech was able to find out the feature code for visual voice mail has changed and would need to be updated by a different department. She put in the request and said this could take anywhere from 72 hours to 2 weeks to be resolved. And a factory reset does not fix this issue! It is on Verizon's end.
 

cdhinch

Member
Apr 13, 2011
13
0
21
I had the same problem after updating. I spoke to tier II support and they reported to the software engineers. Tried to use VVM again a few minutes ago and now it is working.

The new Premium VVM is more like Google Voice and the Standard VVM is the same as the OLD Premium VVM.

Here is a SS of what it looks like now.

Screenshot_2014-05-13-02-02-18.jpg

Charles
 
Last edited:

akopa

New member
May 13, 2014
2
0
0
Visual Voice Mail

You must go onto your Verizon account and switch from "Visual Voice Mail" @ $2.99 to "Premium Visual Voice Mail" @ $2.99. Once I did that all was well.:good::good:
 

michael8780

Senior Member
Dec 22, 2010
112
10
0
Montgomery
You must go onto your Verizon account and switch from "Visual Voice Mail" @ $2.99 to "Premium Visual Voice Mail" @ $2.99. Once I did that all was well.:good::good:
Thanks for the heads up. I can Confirm that this works. If you can not do it online and you have to call be clear with the customer service reps as it seems this is a new service they offer and they were not well versed in this matter.

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michael8780

Senior Member
Dec 22, 2010
112
10
0
Montgomery
Your basically having to read provision it. That's why you have to go to the mobile site or tech support to select the proper voice mail feature

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