so i just spoke to a verivon rep named sandy. i was looking to get a replacment device. verizon no longer offers warranty replacements they offer you droid x, lg ally, lg vortex. hmmmmm yes thats a FAIR trade
verizon not replacing broken samsung fascinate
- Thread starter lilbuddy419
- Start date
As a tech rep I can say this is wrong.only reason we replace with a different device is if we are out of stock
Wasn't the White Fascinate only available though Best Buy? I'd take it there.
Yes, it was Best Buy only, so if you want it replaced under warranty, you'll likely either need to contact Best Buy or Samsung.
So what your saying is Verizon can replace your phone, just not give you the limited edition device that you did not buy directly from Verizon, but because you have this super special one of a kind device you expect that company that didn't sell it to you to replace it? I hate to break it to you, but that is one thing that comes with having those one of a kind devices, now mind you, I have the White Fascinate, but if Verizon doesn't have any of those in stock, am I going to be bummed? Sure I am, but am I going to get a my undies in a knot, heck no! I take the fact that they are not the ones that sold the device to me, and take what I can get, but if I really want the white one, I would go to Best Buy or Samsung. Your title is very misleading, should be titled, verizon will not replace my broken limited edition white samsung fascinate
They JUST replaced mine with a Droid 2, but gave me the option for another Fascinate.
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Sent from my SCH-I500 using XDA Premium App
Not to mention, Best Buy offers protection that would have allowed you to get a white one as a replacement if yours couldn't be repaired. If you opted not to get it and use Verizon's insurance or the warranty from Samsung only then you are responsible for that decision and can live with the consequences.
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Sent from my SCH-I500 using XDA Premium App
Sorry, but I just have to ask. Why the heck would anyone want a white Fascinate? It will show grime way to easily, and it looks way too much like a certain competing product. Also, I've looked at them in Best Buy, and they just look weird. If the phone was all white, I'd understand, but the way the back is white and the front is still black just looks goofy to me.
Anyway, back on topic, even if they can't replace it with another white one, there shouldn't be any reason at all why they can't replace it with an ordinary black model. If the person you talk to refuses to do so, I would either hang up and call back to get a different tech, or in the case of a retail store setting, either come back another day or find another store. If its urgent to get a replacement immediately, I would demand to speak with the store manager to get some appropriate service. I'm sorry, but there's absolutely no way they can legitimately claim that an LG Ally is an equivalent replacement for a Fascinate.
Sent from XDA Premium on my Super Clean Fascinate
Anyway, back on topic, even if they can't replace it with another white one, there shouldn't be any reason at all why they can't replace it with an ordinary black model. If the person you talk to refuses to do so, I would either hang up and call back to get a different tech, or in the case of a retail store setting, either come back another day or find another store. If its urgent to get a replacement immediately, I would demand to speak with the store manager to get some appropriate service. I'm sorry, but there's absolutely no way they can legitimately claim that an LG Ally is an equivalent replacement for a Fascinate.
Sent from XDA Premium on my Super Clean Fascinate
I at first would agree with you on why would you want one, when I went into Best Buy, I went in wanting the black one but they were out of stock, and it was a sale for the Fascinate at $50, so overall it didn't matter to me what I got, all I cared about was just getting the device. But now that I have the white one, it looks pretty slick to me, but I personally wouldn't throw a fit if I needed a replacement and they sent me a black one.
Yeah if its white we replace with black with back or send you to samsung
Working for Verizon I can also say that that is completely bull... Sounds like you talked to a newbie or possibly you were at an indirect dealer and working with some sort of non verizon insurance
Just call samsung galaxy s support! My wife has the white fascinate and when her phone broke(hardware issue) we had to send it to samsung. The bad news! They had it for over a week and ended up replacing it with a new device. We were told her original phone could not be repaired, but if you ask me I think they lost it. We called them after 3days and they said they would call us back in 24hrs. 3days later we called back and they said they were sending her a new one. Oh well a new one is better.than refurbished anyday. We also bought it at best buy on black friday. It was $0 W/contract.
Sent from my SCH-I500 using XDA App
Sent from my SCH-I500 using XDA App
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