Vertical pink line on a brand new Pixel 2 XL

[ataferner]

Received my Pixel 2 XL earlier today. All was well for an hour. Then a vertical pink line appeared on the screen that got brighter and wider. Google support says it's a hardware issue and issued an RMA. Hopefully this isn't a repeat of my experience with the Nexus 6P that I had to RMA 3 times due to the battery issue before being issued a full refund.

https://imgur.com/a/MpQXs

This sucks!

 

[mrjaydee82]

Damn that really sucks. Just got my pixel XL 2 a couple hours ago...so far so good. Yeah I see the blue tint when you look at it at a angle...sucks but overall I think the quality is good

 

[xstokerx]

Damn that's definitely a defective unit

 

[aeppacher]

damn thats like the s7 edge pink line that appeared in the same spot

 

[dadoc04]

nice job calling google asap...

its sooo fun but damn it can be so painful being an early adopter

good luck man

 

[ggreenwood334]

That's T-Mobile branding. Lol

 

[hawkeyejoe]

My wife's just had the same problem right down the middle of the screen.

---------- Post added at 08:00 PM ---------- Previous post was at 07:30 PM ----------

10 minutes on the phone with Google and a replacement is on its way!

 

[StringerE]

Ditto. I thought it was a unique problem but it's looking more like a trend. The line started out as pink on mine but turned white and got wider over time. Google sent a replacement and I'm sending the old one back today.

 

[raidflex]

I had this same issue with my S7 which was a known issue, of course this happen a month out of the 1 yr warranty. Samsung wanted to charge to fix. Considering this screen is made by LG and not Samsung this is not good and the one common factor is they are both OLED screens. I suspect this is some kind of MFG or design issue with OLEDs.

Sent from my Pixel 2 XL using Tapatalk

 

[Jtiner82]

Vertical Pink Line appeared on Google Pixel 2 XL after one month

After mounting frustrations with Apple, I decided to switch to Android & chose the Google Pixel 2 XL mostly for it's display (I use my phone for work, viewing surveillance cameras, for logging in to customer GUIs for troubleshooting). I've generally had a positive opinion of the phone, but after about a month, I unlocked the screen and a vertical pink line appeared (through the battery percentage indicator down to the "square button"). I instinctively power cycled the device & the line disappeared for about 15 minutes, but then came back and is now here to stay. I chatted with the Google support team, and they say they will RMA the phone, but want me to send this to them & once the warehouse recieves it, they will send a replacement. My mobile carrier (Bell Mobility Canada) is doing absolutely nothing to help me out. They want me to pay the full device balance (I've had it for one month & got it on a 2-year contract) before they'll exchange, even though the manufacturer is replacing it at no cost.

Very dissatisfied that I'll have to be without a phone entirely as I'll wipe this one, ship it, then wait for it to arrive at Google, have them send a replacement, then have to set up the new device.

 

[uicnren]

After mounting frustrations with Apple, I decided to switch to Android & chose the Google Pixel 2 XL mostly for it's display (I use my phone for work, viewing surveillance cameras, for logging in to customer GUIs for troubleshooting). I've generally had a positive opinion of the phone, but after about a month, I unlocked the screen and a vertical pink line appeared (through the battery percentage indicator down to the "square button"). I instinctively power cycled the device & the line disappeared for about 15 minutes, but then came back and is now here to stay. I chatted with the Google support team, and they say they will RMA the phone, but want me to send this to them & once the warehouse recieves it, they will send a replacement. My mobile carrier (Bell Mobility Canada) is doing absolutely nothing to help me out. They want me to pay the full device balance (I've had it for one month & got it on a 2-year contract) before they'll exchange, even though the manufacturer is replacing it at no cost.

Very dissatisfied that I'll have to be without a phone entirely as I'll wipe this one, ship it, then wait for it to arrive at Google, have them send a replacement, then have to set up the new device.

Call them and ask about advanced replacement, they can put a hold on a credit card, but not charge you. The will ship you one right away, then you can ship yours back and they will remove the hold once they receive it.

worth a shot.