Very frustrated with Google Play support, who still holds me over $800

[hbkmog]

Long story short, I purchased a Nexus 7 from Google Play store back in September but (surprise~~~!) it came with slightly lifted screen on the left hand side. Following that, I RMA'ed them and ordered the replacements units, for which they will put a credit hold on your account. But unsurprisingly, the replacement unit came with lifted screen as well.

Eventually I went through 3 replacement units which all have their issues. So I decided not to bother anymore and just keep my original Nexus 7. I contacted Google about that and sent the replacement units back to them.

It's been already 1 month since those units were delivered back to them and I still haven't got my refund. I have contacted Google many times and they confirm they have received the units already but so far nothing. I can't say I'm happy about that to say the least. While I'm still happy with my Nexus 7 minus the tolerable screen lift, I'm quite frustrated with the whole RMA process which they still hold over $800 on my credit card.

Anybody with similar experience or what can I do other than call them time after time?

EDIT: I just contacted google for the one last time. The rep didn't was a bit confused because I have 3 devices returned there. But she's nice enough to collect all the information and sent to their "specialists". Not long after that, I got the order cancel/refund confirmation from them.

I wonder why it took so long for them to respond before. Now that it's finally solved, however I'd be extremely cautious to order from them again...

 

[alkemist80]

I would contact and complain to your credit card company. They should not be holding your credit like that if they have the devices in hand.

One reason I don't want to order from Google, their process sounds incomplete when it comes to RMA. There were other stories of purple not getting refunds or credit being held after items were received.

Edit: darn auto correct, meant people, not purple

Sent from my Nexus 7 using xda app-developers app

 

[Wilks3y]

I would contact and complain to your credit card company. They should not be holding your credit like that if they have the devices in hand.

One reason I don't want to order from Google, their process sounds incomplete when it comes to RMA. There were other stories of purple not getting refunds or credit being held after items were received.

Sent from my Nexus 7 using xda app-developers app

One of the only things that put me off buying from Google itself, I found a nice electronics store and purchased from their.

 

[hbkmog]

One of the only things that put me off buying from Google itself, I found a nice electronics store and purchased from their.

Yeah I only purchased from them because I thought the RMA process will be easier. How wrong was I.

 

[erica_renee]

Very similar story i had

File a Fraud charge with your bank.. Its how i got my money back.. My bank small local bank said mine was not the first to have issues with googles Return policy and time frame. Its actually illegal in Kentucky but in CA. they can take up to 3 months to give a refund or release the money .I got my money back 2 weeks after filing the charge.Eventually if the banking center gets enough filed complaints they will turn it over to the state banking commissioner. Google play store is not trying to cheat anyone. They just have no idea how to sell hardware. there support team is all from play store for apps.and they are way under staffed.The play store team has no authority to give a customer a resolution now.They have no customer compassion and say this is how it is take it or leave it... Buying from google can be a awesome experience unless you have a issue. THEN it will be worse in your life to resolve.. Do not bother contacting google further about it . it just waste more time..

BUY FROM A BRICK AND MORTAR STORE.

I truly hope one day google will resolve this issue or stop selling hardware from there play store.

 

[iso1600]

getting a final refund from Google is very time consuming. They told me i think it was 14 BUSINESS days, and even that wasn't concrete. It took a month finally to get both my initial (returned) N7 and refused replacement N7 refunded to me.

 

[hbkmog]

They told me 15 business days as well which I waited for. But so far it's been 30 days but nothing happened.
One rep told me it's because the ticket for my original tab is still open and then he proceeded to close it. He said google wallet team will get the notice and take over to issue the refund but so far nothing.
I'm thinking about contacting my credit card bank but all the trouble really bugs me to no end.

 

[alex xander]

Contact trading standards or the equivilent in your country

Sent from my Nexus 7 using Tapatalk 2

 

[hbkmog]

Okay, I just contacted google for the one last time. The rep didn't was a bit confused because I have 3 devices returned there. But she's nice enough to collect all the information and sent to their "specialists". Not long after that, I got the order cancel/refund confirmation from them.

I wonder why it took so long for them to respond before. Now that it's finally solved, however I'd be extremely cautious to order from them again...