Here's an unhappy holiday tale. I'm leaving on the 27th for a trip and wanted to order some nice headphones for listening to music on the plane. I found a nice set of earbuds at Seidio Online that looked to fill the bill. I've ordered from Seidio before and everything went fine.
I ordered them on the 15th and since I knew I was leaving soon, I spent the extra $20 and had them shipped 2 day express. Well they arrived right on time Wed the 17th. I quickly plugged them in to test sound quality (I had bought a cheap pair earlier in the month and they are junk) and lo and behold, they are DOA. Now, things are DOA all the time so I don't fault Seidio for that.
I head to their site and try to request an RMA figuring I had enough time, and that maybe I could get them to cross-ship a new set since I was in a rush. I filled out their web site and was told that I would hear a response within 48 hours.
So I waited, I heard nothing on Thursday, nothing on Friday. I figured since it's Christmas, they are probably busy, so I waited the weekend, still no response.
So come yesterday morning, I call them up at 11ish CST and go to tech support since there is no option for RMA on their phone system. No one there and I get a machine. So I leave a message explaining the situation and wait for a call back. None comes.
At a little before 4pm CST (they close at 4pm) I call and this time I go to sales. I get an agent who sends my info to RMA people and tells me that I should hear back from them by the end of the night... as you can guess.. no response.
So I call again today. I get a CSA (same one I think) and I'm told that they have my info and that someone will get back to me with an RMA by 3pm CST and if not call back. So 3pm comes and goes without an email, so I call back.
Same CSA (I think) and she says the problem is there is no record of me submitting a RMA request. And while it's true I never did get a confirmation to my email, I did see their "thank you, someone will respond within 48 hours" message so I have no idea. On a side note, this is why those stupid web responders suck. If it had just been a physical email address, I'd have a copy in my sent box showing what happened. Anyhow...
So I offer to, at my expense, ship another headset next day and then they can just refund the broken one. To this I'm told, FedX isn't picking up on Thursday and they don't deliver on Saturday. Which is all true, except it's Tuesday and they ARE picking up on Wednesday and next day would get it delivered on Friday (the 26th) in plenty of time for my flight.
At best she offers me free ground shipping so it's here when I get back...
No thank you! To say I'm unhappy with their service is an understatement. They have lost a customer and I'll be happy to spread my tale where ever I go.
And if this wasn't enough, one of the times I was put on hold, they hung up on me. Sheesh, can't win with them.
So if anyone knows where I can get a nice set of wired earbuds that match up to these at Seidio:
http://www.seidioonline.com/ProductDetails.asp?ProductCode=H2ERN11P-BKG
Please point me in the right direction. And please think about this tale when ordering from Seidio.
I ordered them on the 15th and since I knew I was leaving soon, I spent the extra $20 and had them shipped 2 day express. Well they arrived right on time Wed the 17th. I quickly plugged them in to test sound quality (I had bought a cheap pair earlier in the month and they are junk) and lo and behold, they are DOA. Now, things are DOA all the time so I don't fault Seidio for that.
I head to their site and try to request an RMA figuring I had enough time, and that maybe I could get them to cross-ship a new set since I was in a rush. I filled out their web site and was told that I would hear a response within 48 hours.
So I waited, I heard nothing on Thursday, nothing on Friday. I figured since it's Christmas, they are probably busy, so I waited the weekend, still no response.
So come yesterday morning, I call them up at 11ish CST and go to tech support since there is no option for RMA on their phone system. No one there and I get a machine. So I leave a message explaining the situation and wait for a call back. None comes.
At a little before 4pm CST (they close at 4pm) I call and this time I go to sales. I get an agent who sends my info to RMA people and tells me that I should hear back from them by the end of the night... as you can guess.. no response.
So I call again today. I get a CSA (same one I think) and I'm told that they have my info and that someone will get back to me with an RMA by 3pm CST and if not call back. So 3pm comes and goes without an email, so I call back.
Same CSA (I think) and she says the problem is there is no record of me submitting a RMA request. And while it's true I never did get a confirmation to my email, I did see their "thank you, someone will respond within 48 hours" message so I have no idea. On a side note, this is why those stupid web responders suck. If it had just been a physical email address, I'd have a copy in my sent box showing what happened. Anyhow...
So I offer to, at my expense, ship another headset next day and then they can just refund the broken one. To this I'm told, FedX isn't picking up on Thursday and they don't deliver on Saturday. Which is all true, except it's Tuesday and they ARE picking up on Wednesday and next day would get it delivered on Friday (the 26th) in plenty of time for my flight.
At best she offers me free ground shipping so it's here when I get back...
No thank you! To say I'm unhappy with their service is an understatement. They have lost a customer and I'll be happy to spread my tale where ever I go.
And if this wasn't enough, one of the times I was put on hold, they hung up on me. Sheesh, can't win with them.
So if anyone knows where I can get a nice set of wired earbuds that match up to these at Seidio:
http://www.seidioonline.com/ProductDetails.asp?ProductCode=H2ERN11P-BKG
Please point me in the right direction. And please think about this tale when ordering from Seidio.
