Question Videos sent by WhatsApp with very poor quality

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oweyt

Member
Nov 24, 2014
7
4
Hello guys,

The videos recorded with the camera application when they are sent by Whatsapp are sent with very poor quality, with slowdowns (lag), as if the moment of compiling or compacting the video by the WhatsApp app was not right. I have a Mi11 Lite and my previous Mi9 this did not happen (a colleague with the Xiaomi 12 does not have this problem either), it is true that when sending via WhatsApp the quality drops, but in the case of the Xiaomi 12 PRO it is horrible, a video remains useless.

Has anyone else encountered this problem? Do you think it's a problem with the phone or WhatsApp?

My Xiaomi 12 PRO is de EEA with actuality version 13.0.17.0 (SLBEUXM) but I have this problem since I bought it, 2 MIUI updates have already passed but the problem has not been fixed

Thank you for your answers.
 

storytellerz

Senior Member
May 16, 2012
492
64
Kuching
Google Pixel 4 XL
Hello guys,

The videos recorded with the camera application when they are sent by Whatsapp are sent with very poor quality, with slowdowns (lag), as if the moment of compiling or compacting the video by the WhatsApp app was not right. I have a Mi11 Lite and my previous Mi9 this did not happen (a colleague with the Xiaomi 12 does not have this problem either), it is true that when sending via WhatsApp the quality drops, but in the case of the Xiaomi 12 PRO it is horrible, a video remains useless.

Has anyone else encountered this problem? Do you think it's a problem with the phone or WhatsApp?

My Xiaomi 12 PRO is de EEA with actuality version 13.0.17.0 (SLBEUXM) but I have this problem since I bought it, 2 MIUI updates have already passed but the problem has not been fixed

Thank you for your answers.
I was facing the same issue too when I sent the video to my colleague through WhatsApp. They complain that the video is stuttering and unpleasant to watch. Then I tried to send through WeChat, the quality is good. So I guess it's due to WhatsApp. You may try to send through other apps and see the result.
 

oweyt

Member
Nov 24, 2014
7
4
Thanks for your answer, yesterday I installed GoogleCamara and if you record the video from the Google Camera and send it it is seen correctly...then it makes me doubt if the problem is Miui Camera...I found complaints from Oppo users with the same problem. It's a problem that annoys me very much, I love the phone, it's amazing, but these things leave a bad taste in my mouth... and even more so being a €1,000 phone... let's see if with some WhatsApp update or of the Miui Camera is solved. greetings and thanks
 

oweyt

Member
Nov 24, 2014
7
4
Try to recording in 4k e not in 8k
Hello, i recording at 1080p 30/60fps, de problems not is the resolutions, is the Miui Camera Vs Whatsapp compression... if i recording with GCam and send this video dont show this problem... for my, this is a very big mistake and i belive that Xiaomi o Whatsapp will not fix this problem because i readed that OnePlus models or Oppo models show the same error and not fixed never... I will wait 1 or 2 new updates for Miui or for Whatsapp, if this problem not fix i will sale the Xiaomi 12 PRO. I loving it this phone but i belive can't have this mistaks a phone cost 1000€.

If someone can think of how I can solve the problem or contact Xiaomi to see if they know they have this problem in their "top of the range" phone, I would appreciate it.

Thanks
 

oweyt

Member
Nov 24, 2014
7
4
Last MIUI version (.18 EEA) and the last Whatsapp version (2.22.13.70), both updated yesterday and we continue with the bad compresion with the sending videos... very sad.
 

xRyzer

Senior Member
Apr 2, 2015
53
16
Goiânia
I'm also using version 13.0.18 (EEA), and the videos recorded by Miui Camera work perfectly on whatsapp.

Try to update your camera to version 4.3.0 (Chinese Rom), and in the camera settings, make sure to use the h.264 codec
 

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oweyt

Member
Nov 24, 2014
7
4
I'm also using version 13.0.18 (EEA), and the videos recorded by Miui Camera work perfectly on whatsapp.

Try to update your camera to version 4.3.0 (Chinese Rom), and in the camera settings, make sure to use the h.264 codec
Thanks for your answer, i will check. Do you had the problem with the old Miui Camera version? Actually i have a 4.3.004030.0 version, where do you downloaded your version? Thanks for all.
 

oweyt

Member
Nov 24, 2014
7
4
This weekend i could test with differents videos resolutions and discovered that when do you recording with 4K 30 or 60 FTP this problem with Whatsapp disappear or is it not so obvious but if you recording with 1080 30/60 the problem appears.
 

vishusermal42

Member
Jan 24, 2014
18
3
Hi Guys. Easiest solution to this is disabling both HDR and HLG from camera settings menu. Also, do not select HDR manually while recording a video. MIUI 13 has no internal decorders to convert HDR/HLG videos back to normal while sending in whatsapp.
 
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Reactions: murakh

canfraggle

Member
Aug 11, 2007
17
0
Hi Guys. Easiest solution to this is disabling both HDR and HLG from camera settings menu. Also, do not select HDR manually while recording a video. MIUI 13 has no internal decorders to convert HDR/HLG videos back to normal while sending in whatsapp.
This did not work for me. The only thing that worked was switching to 4K which is not really a viable long term solution. Anything 1080p does not send properly. However, if I run the video through something like "stabilize footage" in Google Photos and then send it, it will be fine.
 

karrouma

Senior Member
Jun 27, 2013
1,992
652
Nonono, nothing solved. Pictures taken by whatsapp or insta are very very poor like Very low resolution. Also videos taken directly from the app. This phine is like a **** of xiaomi didn't find a solution it is a garbage
 

zatloide

Senior Member
May 7, 2011
245
31
Send the video to telegram then from telegram send it to whatsapp. seems to be the only solution
 

aviadavi

New member
Feb 23, 2011
4
0
This is the last time I buy Xiaomi.
Had enough of them.

Also the issue with the mute button during a call is frustrating .
 

megazz

Member
Oct 8, 2011
47
5
Also having the same issue with a Mi 11i. Any video that gets compressed or reencoded by WhatsApp turns into a stuttery blurry mess. Very annoying.
 

thegios

Senior Member
Mar 16, 2006
2,404
199
49
Latina
Just realized I have same problem 😁
I understand no solution?
Gotta try with my xiaomi 13 pro, will let you know
 

thegios

Senior Member
Mar 16, 2006
2,404
199
49
Latina
Here's what I found out.

1. Whatever the resolution, if I enable HDR, when sending via WhatsApp the other party receives only one second of footage with wrong colors
2. If using H.264 or H.265 but 1080p and no HDR, sending via WhatsApp, the other party receives a stuttering video
3. If setting 4K or 720p and no HDR, video received is smooth
 
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  • 2
    Hello guys,

    The videos recorded with the camera application when they are sent by Whatsapp are sent with very poor quality, with slowdowns (lag), as if the moment of compiling or compacting the video by the WhatsApp app was not right. I have a Mi11 Lite and my previous Mi9 this did not happen (a colleague with the Xiaomi 12 does not have this problem either), it is true that when sending via WhatsApp the quality drops, but in the case of the Xiaomi 12 PRO it is horrible, a video remains useless.

    Has anyone else encountered this problem? Do you think it's a problem with the phone or WhatsApp?

    My Xiaomi 12 PRO is de EEA with actuality version 13.0.17.0 (SLBEUXM) but I have this problem since I bought it, 2 MIUI updates have already passed but the problem has not been fixed

    Thank you for your answers.
    2
    I'm also using version 13.0.18 (EEA), and the videos recorded by Miui Camera work perfectly on whatsapp.

    Try to update your camera to version 4.3.0 (Chinese Rom), and in the camera settings, make sure to use the h.264 codec
    2
    This weekend i could test with differents videos resolutions and discovered that when do you recording with 4K 30 or 60 FTP this problem with Whatsapp disappear or is it not so obvious but if you recording with 1080 30/60 the problem appears.
    1
    Hi Guys. Easiest solution to this is disabling both HDR and HLG from camera settings menu. Also, do not select HDR manually while recording a video. MIUI 13 has no internal decorders to convert HDR/HLG videos back to normal while sending in whatsapp.