VZW rant

[polo2883]

So Lets start off by saying that I pre-ordered my Note 3 from VZW during the unlimited data glitch. At the same time I also ordered a gold iPhone 5s.

Now the fun starts. VZW has the worst online ordering system anyone can imagine. With this day and age why would you hold an order for 1 month because one item in the order isn't available? I would think you want to ship phones out as soon as they are available so the customer and start using it and possible adding additional revenue to VZW.

After multiple calls, emails and twitter comments I have come to the conclusion that they don't really care about customers. My complaint was answered by the executive care department and I was told tough if you want to keep unlimited you have to keep the order as is. If I wanted the Note 3 sooner I can cancel and reorder but I would lose my unlimited data.

The lady I spoke with was more than willing to manipulate the system so I can add an additional line to my account but they would not manipulate the system to allow my phone to be shipped sooner.

I really wish t-mobile had better coverage where I live. I would leave in an instant. Only way VZW will realize that customer satisfaction matters is if customers leave in droves. I know companies care about the bottom line but there is a fine line between customer satisfaction and the bottom line.

End of Rant

 

[deathshead]

So Lets start off by saying that I pre-ordered my Note 3 from VZW during the unlimited data glitch. At the same time I also ordered a gold iPhone 5s.

Now the fun starts. VZW has the worst online ordering system anyone can imagine. With this day and age why would you hold an order for 1 month because one item in the order isn't available? I would think you want to ship phones out as soon as they are available so the customer and start using it and possible adding additional revenue to VZW.

After multiple calls, emails and twitter comments I have come to the conclusion that they don't really care about customers. My complaint was answered by the executive care department and I was told tough if you want to keep unlimited you have to keep the order as is. If I wanted the Note 3 sooner I can cancel and reorder but I would lose my unlimited data.

The lady I spoke with was more than willing to manipulate the system so I can add an additional line to my account but they would not manipulate the system to allow my phone to be shipped sooner.

I really wish t-mobile had better coverage where I live. I would leave in an instant. Only way VZW will realize that customer satisfaction matters is if customers leave in droves. I know companies care about the bottom line but there is a fine line between customer satisfaction and the bottom line.

End of Rant

NEVER TRUST ANYONE as Verizon, not even Executive relations.
I'm convinced they are knowingly and willingly lying to customers just to get them off the phone and are trained to behave
this way.

1 of many examples.

I called in to have the Verizon30 promo added as a credit, I called and spoke to a Ramona who said
"we have notated the account and the credit will be applied on the next bill"
(this was after 14 minutes on hold checking with supervisors, etc)

Well, I called back in the next day to confirm and nothing had been noted and i'm not getting ****.

 

[chrisnosleep]

So Lets start off by saying that I pre-ordered my Note 3 from VZW during the unlimited data glitch. At the same time I also ordered a gold iPhone 5s.

Now the fun starts. VZW has the worst online ordering system anyone can imagine. With this day and age why would you hold an order for 1 month because one item in the order isn't available? I would think you want to ship phones out as soon as they are available so the customer and start using it and possible adding additional revenue to VZW.

After multiple calls, emails and twitter comments I have come to the conclusion that they don't really care about customers. My complaint was answered by the executive care department and I was told tough if you want to keep unlimited you have to keep the order as is. If I wanted the Note 3 sooner I can cancel and reorder but I would lose my unlimited data.

The lady I spoke with was more than willing to manipulate the system so I can add an additional line to my account but they would not manipulate the system to allow my phone to be shipped sooner.

I really wish t-mobile had better coverage where I live. I would leave in an instant. Only way VZW will realize that customer satisfaction matters is if customers leave in droves. I know companies care about the bottom line but there is a fine line between customer satisfaction and the bottom line.

End of Rant

Just my take on this, and I just came from the much smaller and more inferior US Cellular, but I would consider myself lucky to get to keep the unlimited package. We have 3 phones on our account and in the first 2 days with Verizon, we used 2GB of our 6GB data plan. The coverage is SO much better and easier to use, we found ourselves using a lot of data without even realizing it.

And just a word of caution for anyone who doesn't know, the speedtest.net program uses a LOT of data. I ran the test less than 5 times and because the 4g is so fast and uses larger amounts of data for the tests, it reported that it used 434MB of data.

Sent from my SM-N900V using xda app-developers app

 

[sublimaze]

NEVER TRUST ANYONE as Verizon, not even Executive relations. I'm convinced they are knowingly and willingly lying to customers just to get them off the phone and are trained to behave this way. 1 of many examples.

I called in to have the Verizon30 promo added as a credit, I called and spoke to a Ramona who said
"we have notated the account and the credit will be applied on the next bill"
(this was after 14 minutes on hold checking with supervisors, etc)

Well, I called back in the next day to confirm and nothing had been noted and i'm not getting ****.

This is typical telephone "customer support" protocol, and not limited to Verizon. They tell you whatever they think you want to hear if it gets you off their line. Most customer service reps get paid based on how many calls they process each hour.

 

[k.electron]

At the same time I also ordered a gold iPhone 5s.
End of Rant

See the problem there?




Disclaimer: this reply is meant to be for funsies only.

 

[polo2883]

See the problem there?




Disclaimer: this reply is meant to be for funsies only.

I know thats the problem.... Its not for me. My wife prefers the iPhone.

 

[polo2883]

I got them to waive the upgrade fee for both phones. She also stated she would waive the restock fee if I went and bought one at full retail then returned it.

 

[polo2883]

To add more to the horrible service story.

I was told by executive customer care that I could go into the store and buy one at full retail. Use it till I get mine or return it within 14 days and they would waive the $35 restock fee. Needless to say that was false. The manager at the store basically told me that its not possible since there is a pending order and they would have to cancel my pending order to sell me the new phone. Wasted about 1 hr between driving and waiting at the store and left with nothing.

On the good side. My credit card was just charged and it looks like my phones should be shipped shortly.

 

[lmike6453]

This thread reminds me of the "Hello this is Peggy"(male voice) commercials

 

[polo2883]

That's what it feels like.

Now the lady from executive care said she was wrong and they needed a line not tied to my pending order to sell me a phone at full retail.

It's okay hopefully I have mine by Wednesday. It's in Memphis and that's a direct flight to my local station


Sent from my iPad using Tapatalk - now Free

 

[Saknice20]

Two things you did wrong...

You put both phones on one transaction, never do that especially with cell phones unless it's a buy one get one free thing. You'rejust asking for issues with your account like activation.

Second, . You got an iPhone