Warranty Repair = no more water/dust proof or resistance guarantee? Samsung Scam!

[evangelionpunk]

This makes no sense but it is what I am being told.

The note 8 which is advertised everywhere as water and dust proof/resistant loses that aspect as soon as any official warranty work is carried out on the device (by Samsung themselves)? This is the official Samsung stance?

How can you sell and market a phone as water and dust proof/resistance and when its faulty and needs repairs under warranty and through no fault of my own, claim that it can no longer be guaranteed/warranted against water/dust? The phone should be what I paid for ie Note 8 water and dust proof/resistant. It is not my fault that it needs warranty repairs so why should I then be given an inferior product and not what I had paid and bought in the first place?

Never heard of this kind of bait and switch tactic. Is this even legal?

 

[winol]

Odd, Where do you live? In Mexico there is no such thing, it would violate consumer's rights, in fact when the repair costs or times go beyond certain limits, the carrrier (here the carriers are the ones that handle warranty claims) gives the buyer another brand new device, not even refurbished, but a new one out of the box

 

[evangelionpunk]

Odd, Where do you live? In Mexico there is no such thing, it would violate consumer's rights, in fact when the repair costs or times go beyond certain limits, the carrrier (here the carriers are the ones that handle warranty claims) gives the buyer another brand new device, not even refurbished, but a new one out of the box

Phone from Taiwan.

What has me concerned is what I was told and the following examples:
https://us.community.samsung.com/t5...still-water-resistant-after-repair/td-p/58711
https://www.reddit.com/r/GalaxyS8/comments/6id8iv/will_repaired_galaxy_s8_retain_ip68_water/
https://forum.xda-developers.com/s7-edge/help/water-resistance-repair-t3444812
https://www.ifixit.com/Answers/View/185724/Is+the+phone+still+water+proof+after+this+replacement
https://forum.xda-developers.com/galaxy-s7/help/s7-edge-repair-waterproof-t3444578

I would say if it won't have the original water proofing and ip68 rating any more then I am entitled to a brand new replacement that does have it.

 

[|mickey]

I think your right... it's what happens here (Portugal), it even comes with certification papers about it being fully tested on the repair center as I saw on some portuguese forum...

 

[evangelionpunk]

I think your right... it's what happens here (Portugal), it even comes with certification papers about it being fully tested on the repair center as I saw on some portuguese forum...

I am a little confused.... Who is right and about what? Can you explain a little and maybe if you can post that certification paper?

I really do not want a phone returned that is less than what I bought....

 

[winol]

Well, as I am understanding this right, I think , that ultimately all depends of country regulations, here, even rooted devices are elegible for warranty claims, other countries will not accept them if rooted, maybe the commerce bureau or the pertinent govnt office in Taiwan does not support consumers very much

 

[evangelionpunk]

Anyone got experience with Taiwan or can communicate the language (to ask Samsung on Chat/Phone about it)?

I would really doubt Taiwan is not strong on consumer protection laws and allow that? More likely they are quite strict and pro consumer?