Warranty

[Sensor69]

That's over 15 days since I sent the Omate, and no news! After a very promising start communication with Laurent Le Pen and his team, I must say that I'm starting to worry me, no response to my various email! Besides this gem begins to cost me dear (shipping in China ect ...) I hope I do not have to pay taxes on his return! And a gift for my patience!
I can understand there may be a percentage of operating Omate wrong view of the novelty of the product, more for the little time I spent with my Omate I must say that I am still very satisfied!

 

[BenjaminM]

That's over 15 days since I sent the Omate, and no news! After a very promising start communication with Laurent Le Pen and his team, I must say that I'm starting to worry me, no response to my various email! Besides this gem begins to cost me dear (shipping in China ect ...) I hope I do not have to pay taxes on his return! And a gift for my patience!
I can understand there may be a percentage of operating Omate wrong view of the novelty of the product, more for the little time I spent with my Omate I must say that I am still very satisfied!

Hi, may I ask how it turned out? I'm considering sending my TS to the Service Center due to Bluetooth issues, but I somehow don't feel comfortable having seen how Omate handles things. Thanks for your input.

 

[gossipninja]

Hi, may I ask how it turned out? I'm considering sending my TS to the Service Center due to Bluetooth issues, but I somehow don't feel comfortable having seen how Omate handles things. Thanks for your input.

i was sent a euro unit instead of a US unit, and they did finally send me the correect one, but it took em 5 months.

They didn't ask for the old one back...yet.

 

[agustaf]

That's over 15 days since I sent the Omate, and no news! After a very promising start communication with Laurent Le Pen and his team, I must say that I'm starting to worry me, no response to my various email! Besides this gem begins to cost me dear (shipping in China ect ...) I hope I do not have to pay taxes on his return! And a gift for my patience!
I can understand there may be a percentage of operating Omate wrong view of the novelty of the product, more for the little time I spent with my Omate I must say that I am still very satisfied!

Hi sensor69,

I hope you can help. I'am looking for a contact of the repair service of OMATE. The OMATE support from the webside shows no reaction about my requests. You have an idea?

 

[jonni21]

Hi sensor69,

I hope you can help. I'am looking for a contact of the repair service of OMATE. The OMATE support from the webside shows no reaction about my requests. You have an idea?

Omate Service Center:

Hiroshima Limited
Omate Per
16F Kowloon Park Drive 1
TST Kowloon
Hong Kong
+86 755 33633880

 

[death_entry]

I am sending my TS back for RMA replacement, does anyone know what you have to fill out for customs declarations so that it doesn't incur import charges in china?? Also what should the declared value be?

 

[c0diac]

Well guys my warranty claims was almost a year long. I am thinking about publishing all emails and conversation because they sent me new device that is not developer edition.
Costumer support is terrible and I wanted money return but they said that in terms and conditions they don't refund....


Sent from my SM-N910C

 

[bkling]

Forgot about Omate.