Mine seems to be working just fine now. I guess somehow I ended up with two defective panels. Doesn't give me much confidence in the long term.
Question Well that's fun... My screen is defective
- Thread starter EtherealRemnant
- Start date
The panels are Samsung Amoled and I would assume that they are some of the best you can get. As long as the part is genuine. Sometimes stuff happens and you get a defect. I am sure there is a percentage of defective panels even with the best screens.
Hopefully now you have a good screen and it will last the rest of the life of your phone!
They didn't wipe mine, fortunately.
In general: call them before you take it over. I have multiple UBIF stores in my area and not all had the screen in stock. Sucks to go over and they not have it, especially if you have to drive a while to get to one.
My screen has starting getting some pulsing of the brightness level and an occasional slight flicker in the image again... Noticed it last night which means my good screen lasted about 11 days. Zero drops in that time; I've babied this thing. Very annoyed.
One thing about the iPhone is that you'll probably hate it in the short term but get to like it. But that's besides the point. Fact is you'll never run out of battery during the day. I mean like ever. The things are beautiful, display beyond incredible, dual sim support that you need, and expensive as hell. I've had really great luck with the P7 but I was tempted at one point. But a grand? Any trade in available for you? It really stinks when you need to depend on the phone and it's just not working right. Sorry to hear and good luck.
I had the iPhone 8 Plus, XS Max, and 12 Pro Max. There are so many limitations but you are correct about the battery (although I can get 6-8 hours of screen on time out of this thing pretty easily unless I'm heavily using mobile data, which doesn't happen often). I wouldn't be able to get anything for my Pixel because Apple doesn't accept them as trade ins and won't until the iPhone 15 series. Obviously I wouldn't feel right trying to sell my problem to someone else either.
I'll see if the S23U has what I need and go from there. If the Pixel dies before that, I may begrudgingly get an iPhone 14 Pro Max. I'm also not sure if the 14 series will be able to do Boost Infinite's dynamic network switching between Dish, AT&T, and T-Mobile either though and I'm really wanting to experience that.
Why don't you ask for a replacement device from Google. You have tried to repair it several times and you keep having issues so it might be an internal problem.
I would ask Google to replace the device. That way you will get something completely new. Hopefully that would solve your issue for good. Sometimes a device is just defective?
Might be something to try before you get rid of it. If you have problems with a replacement then I would ask for a refund.
Just a thought. I hope everything works out and am sorry for all of your troubles.
I was more thinking via your carrier trade-in policy. I'm on VZ and I just checked and you could get close to $400 for that (almost) brick. But I know you're not on VZ so ymmv. Aside from your trials and tribs with this device, I once had Google Fi for a NY minute (like maybe a year) and it had switching via Sprint and TM. It just never worked right. That was a while ago so maybe Dish has improved the switching technology. Have you tried it with a test device or with any device yet? They do state that it will work with iPhones and Samsung but no mention of the Pixel line.
Even on the P7 I'm also getting at least 6 hours SOT but the battery will barely make it to the end of the day. My kids make fun of me carrying around a cable since they never have to do that with their iPhone 12s. And they're over 2 years old too. But I'm so darn invested in Google at the moment with TV, smart home devices and everything that goes with G Home so I'm out of luck even if I did want to spend a grand. I'm basically just throwing out some food for thought on a sub zero Saturday here. But after my P6 and 6a, I hated both of them, my P7 is finally humming along. If this didn't work out I'd be looking for a second mortgage to pick up the 14 at the carrier. Keep us posted, specifically about BI too, this is a fascinating thread.
I bought my device at Best Buy so it's a miracle Google even has approved repairs thus far. They're well known for doing zilch if you didn't buy it from the Google Store.
Well none of my providers offer device financing except for Boost Infinite and Boost Infinite doesn't currently have a trade in option. I was thinking I might wait to see what kind of offer they have for the S23U since they'll undoubtedly be adding it but I'm waiting to see what Samsung offers directly and if Best Buy offers anything so I can just trade in and walk out that day.
I have the money... I technically didn't pay anything for the Pixel 7 Pro (preordering at Best Buy and trading in my 12 Pro Max that I hated and hadn't used in over 7 months ended up putting extra money in my pocket) and I was planning to buy a new phone last year or this year anyway so it's not the end of the world, just very disappointing.
As for Dish... They removed the iPhones from the Boost Infinite site the other day. I don't know if that's a sign or not but it wouldn't surprise me at all if the network switching just isn't something Apple wants to cooperate with right now.
This thread makes me doubt I'll be getting another Pixel. Still, saying that (touch wood) I've not had any issues so far.
It shouldn't matter where you bought it. It is a warranty replacement issue. I don't know where you live but in certain countries and states there are lemon laws. Your device is defective after numerous attempts to fix it. At this point they should replace the entire device under warranty.
I would try to get a replacement. You have nothing to lose.
I do find it interesting that this is the first defective phone I've had since the UTStarcom PPC-6700 I got in 2006 that had a defective SD card reader. I've had some HTCs with varying degrees of poor quality LCDs (yellow tints - I remember going to the Sprint store and having them open up like 4 Evo 4Gs before we found a white screen) but those were a case of different suppliers, not actual issues.
Pixels definitely have higher than normal reports of issues relative to other phones. When I went to uBreakiFix the girl who helped me actually said they have more problems with Pixels than other devices.
Yeah we will see. I gotta wait for it to act up more than it currently is though. Some random brightening and dimming is unlikely to be a big deal to them.
Mr. Broken Record chiming in here but hold them to the fire on this one. Google makes entirely too much revenue to be as ludicrous as they have become with replacing their own lemons. 2 repairs more than warrants a replacement. It took some doing, but I got a replacement without getting a repair because it's unacceptable on a phone this new with no user damage. Literally just keep opening cases with reps. The right one will eventually replace it. Takes a lot of time and energy, but if a company can't be accountable to it's consumers with manufacturer defects, then they don't deserve your money next go 'round. I'll get off my soap box now haha. I believe you can get a new one though and I wouldn't let them get away with not making this right. Your carrier didn't make the phone, they did and something is clearly wrong with yours. It's on them.
Who knows what manufacturer Google is using. All we know is it is made in China.
In my personal opinion I think Google should use Samsung to make their next phone. Heck it has a Samsung screen, modem, and Google designed Samsung processor. They might as well go all the way.
I think it also has something to do with the amount of phones produced. The larger the production run and money given to the manufacturer the more the manufacturer probably does a better job. Just a guess?
Heck, even Apple has lemons. I have seen a lot of bad screens on certain devices and other issues. It just happens and it seems more and more like quality control is left to the customer rather than the factory.
Just keep at it. You deserve a working phone. Then you can decide what to do with it.
I remember buying a Pixel 4xl pre order. The first one shipped to me was stolen out of the box even though the outer box had not been tampered with. The second device had a screen issue and finally the third was good. It was a real headache with customer service but in the end I got a decent Pixel. In my experience if you get a defective unit no amount of repairs will help. Replacement is the only thing that will work.
Yeah I'm just not really wanting to put in the effort. I don't have the patience I used to. Would just be easier to write off any future Pixel purchases, which I was planning to do as long as they use Samsung modems anyway.
I completely understand that. I just hate it for you and know how frustrating it can be. It's better priced than a lot of flagships, but certainly not a cheap device. Then you had to cover the cost of transportation on 2 separate occasions when they should have just made it right. I hope your screen decides to start behaving or they go back to Qualcomm next gen (they won't haha). Best of luck with it!
My screen did the same damn thing. The edge started flickering and then showing lines and then things went green.
I got mine from Amazon, and I *****ed enough that they sent me an advance replacement for it. It seems like this is an ongoing issue with the p7p series.
Maybe another class action should be underway...
I got mine from Amazon, and I *****ed enough that they sent me an advance replacement for it. It seems like this is an ongoing issue with the p7p series.
Maybe another class action should be underway...
I really like pixel's software, but they have to fix this hardware **** if they want to be taken seriously. Between this and the camera glass shattering, I hope they sort out the pixel 8 and we don't have to deal with this **** again.
So far my P7P has been great. But I did send back an "A" series Pixel a few years ago because it was junk. I have had far, far more positive experiences with every phone I have ever owned with the best ones being from OnePlus and Motorola (from years past on the Moto's). If Google doesn't get their hardware in order I may be compelled to go back to OnePlus, or heaven-help-me Samsung. I hate Samsung's Bixby and other redundant shovelware apps, but they do make good hardware. ADB AppControl to the rescue for ALL Android phones! So I'll wait and see what comes with Pixel 8 before making any decisions.
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3Started noticing the other night that when I was on certain sites that I would get streaks down the screen. They moved with the text on the screen and it was worse with white backgrounds.
Now when my screen goes on or off, the edges flash green and in certain dark screens I can see green streaking down the panel. As a matter of fact when I use the fingerprint reader, the animation that spreads across the screen is now green tinted as well. It's definitely getting worse as time goes on even though earlier today I couldn't see any defects at all!
I have to say this is my first time having a problem with an OLED panel. Since I converted my Tello plan to eSIM, it's going to be a problem if I have to be without my phone for awhile. I guess I better order a Tello SIM card before I start the fight with support to get a replacement. It's been in a Spigen Tough Armor the whole time and the panel isn't cracked nor has it sustained any drops that should have damaged it but I've heard enough horror stories about Google support to know that my buying the phone at Best Buy may end with them refusing to repair it without a huge fight.
Very disappointing.
EDIT: Well at least Tello made the ordering process easy. $2 for the SIM, $5 for 2-3 day USPS shipping. Worst case scenario having it on pSIM I can just stick it in my OnePlus 9 for a bit.
EDIT2: That was way easier to get fixed that I was expecting. I had no issues with the Pixel repair support rep I chatted with and I called two uBreakiFix locations. The one closest to my house didn't have the screen in stock but could order it. The one less than 5 minutes further away had the screen and got it changed in about an hour. Very pleased!
3That support fight will be a real joy lol. If you can't get Googs to do the right thing, just keep opening tickets. I'm sure you're aware, but it takes playing the competence lottery to get the right gatekeeper to support their hardware these days. I went through hell with this not that long ago. They're going to try and get you to use some random authorized repair center or send it to them. In both cases, in my area, that would've left me without a phone for over a week. Finally got the right person to replace my defective unit. Best of luck and sorry you have to go through the process. Not that there's many out there, but getting one of the rare lemon devices (user error aside) is always a bit frustrating, considering how expensive these things have gotten.3
Who knows what manufacturer Google is using. All we know is it is made in China.
In my personal opinion I think Google should use Samsung to make their next phone. Heck it has a Samsung screen, modem, and Google designed Samsung processor. They might as well go all the way.
I think it also has something to do with the amount of phones produced. The larger the production run and money given to the manufacturer the more the manufacturer probably does a better job. Just a guess?
Heck, even Apple has lemons. I have seen a lot of bad screens on certain devices and other issues. It just happens and it seems more and more like quality control is left to the customer rather than the factory.
Just keep at it. You deserve a working phone. Then you can decide what to do with it.
I remember buying a Pixel 4xl pre order. The first one shipped to me was stolen out of the box even though the outer box had not been tampered with. The second device had a screen issue and finally the third was good. It was a real headache with customer service but in the end I got a decent Pixel. In my experience if you get a defective unit no amount of repairs will help. Replacement is the only thing that will work.3So far my P7P has been great. But I did send back an "A" series Pixel a few years ago because it was junk. I have had far, far more positive experiences with every phone I have ever owned with the best ones being from OnePlus and Motorola (from years past on the Moto's). If Google doesn't get their hardware in order I may be compelled to go back to OnePlus, or heaven-help-me Samsung. I hate Samsung's Bixby and other redundant shovelware apps, but they do make good hardware. ADB AppControl to the rescue for ALL Android phones! So I'll wait and see what comes with Pixel 8 before making any decisions.2We got to the store as soon as it opened and it took them about an hour to do the repair. It seems to be working so far. Fingers crossed.
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EDIT: I am an idiot, it's an APN problem. Would still appreciate help.
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