How does this look bad for me??? They promised me an item on a certain date, charged me immediately, as soon as I checked out, IMMEDIATELY issued a delay for 'all future orders', left me out in the dark about my own order status, let the shipping date pass, then waited for me to contact them to ask why my item hadn't shipped when they knew full-well their item wasn't ready RIGHT AFTER THEY TOOK MY MONEY!! They had NO INTENSION of ever letting me know there would be shipping delays for my order. I had to ask them wtf was happening.
I understand it may look like I flew off the handle unprovoked, but when you buy a phone on backorder and a case on preorder at the same time and the phone ships, while the case which is supposed to help protect it from being a pile of silocon and plastic rubble is NOWHERE NEAR shipping....yeah....that's a major issue. I bought this when I did because I wanted protection on my phone ASAP, not some excuse as to why they can't honor their guarantee....and leave my phone exposed an extended period of time due to their neglegence in contacting me within 24 hours of ordering, when they knew in that period my order would not be met. Cases do more than just make your phone pretty. They have a function, and due to Poetic's negligence in contacting me immediately in order to ensure my phone would have the needed protection as soon as humanly possible, they let my phone sit exposed, susceptible to damage at any moment for as long as it took them to get off their lazy asses and write me, which never even hapened until I asked for an update.
They knew immediately, yet still took my money. I should have been contacted as soon as they knew, and been informed of my options then. This didn't happen. This is the issue here. It took me waiting for the ship date to pass and wondering why I paid for something I wasn't getting for them to own up to their screw up.
I'll have had my phone a full 2 weeks before my replacement order arrives, now. If they told me as soon as they knew the case would have gotten here before the phone and this would have never been an issue.