what to do if your note 7 catches fire?

[mrtoken]

Guys, just return it, if something does happen like burning down your house, blowing up at the mall etc then any insurance you have will not pay out (including your medical insurance). For people in the US you will not be able to sue samsung if it does blow up etc because it is an recalled device. Is your life, home, family worth more than a phone? If you ask me you guys are being selfish by putting others in danger. What happens if it catches fire while you are driving, you go try to put it out lose control of your car and hit a kid.
These phones have a recall on them, samsung is no longer going to make them as there is an issue.
Samsung will not be pushing anymore updates to it and if they do it will be ones to cripple the phone down to 60% charge limit etc.

Really not worth it.

 

[dottat]

Well the customer rep I spent 2 hours with told me the total opposite. He said they will absolutely not charge me for the phone if I don't send it back. They are already refunding me the $180 I spent to get it. He said the word around corporate is to not send the phones back... Verizon doesn't want them. I think they just have to put that on their site to cover their asses.

To be safe, i would expect this to happen. https://www.verizonwireless.com/support/samsung-galaxy-note7-recall-faqs/

The call takers likely have not all gotten the memo yet as this is a huge undertaking even for verizon. But basically, they will send packaging for the phone in due time.. and I would not try to keep it.

 

[DeMi-GoD]

To be safe, i would expect this to happen. https://www.verizonwireless.com/support/samsung-galaxy-note7-recall-faqs/

The call takers likely have not all gotten the memo yet as this is a huge undertaking even for verizon. But basically, they will send packaging for the phone in due time.. and I would not try to keep it.

He said he had the most up to date info. This other guy had a lie chat with a Verizon representative and they said the smart thing.. It's his to own now..

 

[dottat]

He said he had the most up to date info. This other guy had a lie chat with a Verizon representative and they said the smart thing.. It's his to own now..

Good luck!

 

[DeMi-GoD]

Good luck!

This whole thing is very strange how they'd have that on the site but I'll get in writing that they won't charge me for it if I don't send it back..

 

[dottat]

This whole thing is very strange how they'd have that on the site but I'll get in writing that they won't charge me for it if I don't send it back..

The writing of a chat log with a customer service person will be trumped pretty quickly by corporate. When they send you the box.. do us all a favor and send it back. We need the samsung thing to go away asap so they can back on track and design us a note? 8 that doesn't explode. The longer these things exist in the wild and causing drama the longer it will be until we see something again from them.

 

[DeMi-GoD]

All I'm going off of is this guy telling me everyone around corporate is telling people not to send them back. He guaranteed me no one is going to be sending me a box demanding I send it back or they will charge me full price. He said they'd never charge someone full price for a defective phone. My phone is perfectly fine. I've seen statistics and you have a higher chance of getting hit by a car then this thing catching fire. I think there were only a handful of bad ones.

 

[DuffmasterFresh]

Samsung has to collect all Note 7 phones. Period. Anyone telling you not to send the phone back or telling you that they don't want them back is lying.

Just get the S7 Edge. It isn't perfect but it is the closest phone to the Note 7. The Note 7 Team that they just created is tasked with hunting down ALL Note 7 owners and getting the phone back.

 

[mariano3113]

The way I see it: If people really want Note 7 back sites like XDA need to block/ban Note 7 threads and development basically blacklisting the device so that people are encouraged to get rid of them. Discouragement by not enabling.

(Perfectly legit to hide behind: For the Sake of Safety)*

I just don't expect such an extreme measure until a New Official Final Recall is announced/implemented. (Figure it should be coming soon.)

 

[taz1458]

Samsung has to collect all Note 7 phones. Period. Anyone telling you not to send the phone back or telling you that they don't want them back is lying.

Just get the S7 Edge. It isn't perfect but it is the closest phone to the Note 7. The Note 7 Team that they just created is tasked with hunting down ALL Note 7 owners and getting the phone back.

They had better drive to my house, tie me up and force me to give it to them then. Mine has yet to get hot at all. 95 degrees is far from hot. Hell, it stays below that when it's charging. If it overheated, I'd understand. Til then, they can shove it.

 

[Heinous]

I considered just keeping mine, since the way I bought it basically cost me nothing to just keep it (or even just keep it as a spare device). However, there is no way that Samsung will provide warranty or software/update support for this phone if they discontinue it. That means the Note 7 you have now, is the best it's ever going to be. No updates, no repairs, nothing.

If Samsung decides to fix the Note 7 and issue replacements again, I'll happily take one. Otherwise, it's time to start looking for something else.

 

[Ryland Johnson]

This is the main one I believe.

Thanks for the reply. I have the same app but not the same options? Most odd but thank you for the help.

Ryland

 

[taz1458]

Thanks for the reply. I have the same app but not the same options? Most odd but thank you for the help.

Ryland

Hit the 3 dots(menu) and hit show system. That may be it.

 

[Ryland Johnson]

Hit the 3 dots(menu) and hit show system. That may be it.

You are indeed most helpful. Unfortunately no dice?? Same app downloaded as well?

Thank you, Ryland

 

[taz1458]

You are indeed most helpful. Unfortunately no dice?? Same app downloaded as well?

Thank you, Ryland

Yup

 

[Ganondroid]

So I basically got a free note 7... Verizon said I don't have to return it and they will still refund me the $180 I spent to upgrade to it. I'm also now eligible for another upgrade.

Lucky for you. AT&T is giving me trouble because I don't want to exchange for an older S7 edge. I'd rather have a refund and wait for the S8 to be released and upgrade then.

 

[DeMi-GoD]

Lucky for you. AT&T is giving me trouble because I don't want to exchange for an older S7 edge. I'd rather have a refund and wait for the S8 to be released and upgrade then.

Well... Honestly I've been told something different by 3 diff Verizon reps so idk what to believe now. The whole situation is very aggravating especially since I can tell my note is perfectly fine and barely even gets warm when charging. I don't want to switch for the S7 edge either.. That's a downgrade..

 

[DeMi-GoD]

Note 7 is my only phone so I can't simply turn it off and ship it back to them. There's nothing out right now that I'm interested in. Possibly a 128gb iPhone 7 plus but they are backordered until December and the 256gb is overkill and like 1k.

 

[DuffmasterFresh]

They had better drive to my house, tie me up and force me to give it to them then. Mine has yet to get hot at all. 95 degrees is far from hot. Hell, it stays below that when it's charging. If it overheated, I'd understand. Til then, they can shove it.

Just because the device does not get hot, does not mean you are at any less risk of the battery catching fire. The heat has very little to do with it. Even the phone being turned off can cause it to go up in flames without warning. The pressure of the phone enclosure around the battery is the main culprit. When the battery expands and contracts due to either heat or elevation, there is a propensity for the positive and negative contacts to touch, which will start a short circuit chain reaction and the battery will ignite.

It doesn't matter what you do or how you use it or if it gets hot or not. Mine never got hot either.

 

[DeMi-GoD]

Just because the device does not get hot, does not mean you are at any less risk of the battery catching fire. The heat has very little to do with it. Even the phone being turned off can cause it to go up in flames without warning. The pressure of the phone enclosure around the battery is the main culprit. When the battery expands and contracts due to either heat or elevation, there is a propensity for the positive and negative contacts to touch, which will start a short circuit chain reaction and the battery will ignite.

It doesn't matter what you do or how you use it or if it gets hot or not. Mine never got hot either.

Why doesn't the S7 edge have this problem? Apparently the battery is even bigger in it.