Whatsapp keep disconnected

[amirxyz]

Hi Mate 30 pro fans,

I have weird issues, regarding whatsapp application. I will frequently disconnected while im idle or not turn on the phone for 5 minutes or more. Seem like EMUI keep killed Whatapp in backgroud. Does anyone have similar problem like me? For information, i already re-install the application twice, set special permission to disallow system to automatically kill the app manually. but the issue keep coming.

Thanks in advance guys!

 

[o012]

Hi Mate 30 pro fans,

I have weird issues, regarding whatsapp application. I will frequently disconnected while im idle or not turn on the phone for 5 minutes or more. Seem like EMUI keep killed Whatapp in backgroud. Does anyone have similar problem like me? For information, i already re-install the application twice, set special permission to disallow system to automatically kill the app manually. but the issue keep coming.

Thanks in advance guys!

Are you losing connection with just that app or device wide when that happens?
Try creating a new apn with your details

 

[amirxyz]

I not losing network. I notice even with wifi or mobile data. The issue still same. Just i haven't reset my phone yet

 

[zeyd2712]

Whatsapp

Evet aynı sorun benim mate 30 pro da var. Mesajlar geç geliyor .ayrıca whatsaptan konum göndermek mümkün değil. Bu nedenle Whatsapp plus yükledim. Simdi iyi.

 

[averllia]

I not losing network. I notice even with wifi or mobile data. The issue still same. Just i haven't reset my phone yet

2 things under settings u adjust. i solved mine via these 2

1) go App. under App launch. select "manual" and tick all 3 options for Google framework, account manager , huawei mobile services and whatsapp. i did that for google map too

2) again go App, under permission. select special access on the drop down list on top right hand corner. choose battery optimisation. i select whatsapp as well as those apps mentioned as above 1) and choose "not allowed" so that these wont be killed . Just adjusting 1) under App launch does not work. its the battery optimisation that kills the app after a while.

u need to perform these 2 adjustments so that whatsapp will continue to work behind .

this 3rd step is optional. I've also enabled locking whatsapp under the task it so that it won't be close even if i clear all app in the background. click on the square icon at the bottom most of the phone menu, scroll to whatsapp and swipe down to lock it. swiping up kills the app

make sure u enable data for these app.

hope it helps. i did it for my 5G set from china.

 

[amirxyz]

2 things under settings u adjust. i solved mine via these 2

1) go App. under App launch. select "manual" and tick all 3 options for Google framework, account manager , huawei mobile services and whatsapp. i did that for google map too

2) again go App, under permission. select special access on the drop down list on top right hand corner. choose battery optimisation. i select whatsapp as well as those mentioned as above 1) and choose "not allowed" so that these wont be killed . Just adjusting 1) under App launch does not work. its the battery optimisation that kills the app after a while.

u need to perform these 2 adjustments so that whatsapp will continue to work behind .

this 3rd step is optional. I've also enabled may whatsapp to lock it so that it went be close even if i close all app. just swipe down and lock it. swiping up kills the app

make sure u enable data for these app.

hope it helps. i did it for my 5G set from china.

Thanks. Let me test. Will update again later. Hopefully this help.

 

[luisvalino]

2 things under settings u adjust. i solved mine via these 2

hope it helps. i did it for my 5G set from china.

Hi @averllia

I will receive in a few days my Mate 30 Pro 5G version LIO-AN00 (chinese).

Do you think that I will have the same issue with WhatsApp app?

Thanks in advance!

 

[averllia]

Hi @averllia

I will receive in a few days my Mate 30 Pro 5G version LIO-AN00 (chinese).

Do you think that I will have the same issue with WhatsApp app?

Thanks in advance!

Hi im not too sure but it happens on mine. i discovered this… solution via trial and error. it should help if thats the issue. quite easy.

i encounter lagging in receiving wa msg after the phone was inactive for a while. did all i could including search via online. none helps until i toggled that adjustment. don't worry as it should address the prob if its the same issue

 

[luisvalino]

Hi im not too sure but it happens on mine. i discovered this… solution via trial and error. it should help if thats the issue. quite easy.

i encounter lagging in receiving wa msg after the phone was inactive for a while. did all i could including search via online. none helps until i toggled that adjustment. don't worry as it should address the prob if its the same issue

I am a little newbie with Huawei., @averllia

What route/steps did you follow exactly to activate the whatsapp? Because I did not understand you in the previous message.

 

[luisvalino]

Thanks. Let me test. Will update again later. Hopefully this help.

2 things under settings u adjust. i solved mine via these 2

1) go App. under App launch. select "manual" and tick all 3 options for Google framework, account manager , huawei mobile services and whatsapp. i did that for google map too

2) again go App, under permission. select special access on the drop down list on top right hand corner. choose battery optimisation. i select whatsapp as well as those apps mentioned as above 1) and choose "not allowed" so that these wont be killed . Just adjusting 1) under App launch does not work. its the battery optimisation that kills the app after a while.

u need to perform these 2 adjustments so that whatsapp will continue to work behind .

this 3rd step is optional. I've also enabled locking whatsapp under the task it so that it won't be close even if i clear all app in the background. click on the square icon at the bottom most of the phone menu, scroll to whatsapp and swipe down to lock it. swiping up kills the app

make sure u enable data for these app.

hope it helps. i did it for my 5G set from china.

Hi, I have a Mate 30 Pro with Google Services. WhatsApp keeps discconect too.
Where is Google Framework app to select "manual" as the other two?
And could you explain step 2, please?

Thank you!

 

[luisvalino]

2) again go App, under permission. select special access on the drop down list on top right hand corner. choose battery optimisation. i select whatsapp as well as those apps mentioned as above 1) and choose "not allowed" so that these wont be killed . Just adjusting 1) under App launch does not work. its the battery optimisation that kills the app after a while.

hope it helps. i did it for my 5G set from china.

Hi @averllia

Could you explain the route you follow at step #2, please ??

I have got a Mate 30 Pro 5G from China too.

[EDIT] Finally I found it !!!

 

[zeyd2712]

...

is there anyone else with whatsapp problem? I had the same problem. whatsapp plus apk. problem is solved.