Question WhatsApp won't receive calls when screen is off and locked

[sauudmir]

Got Samsung Galaxy A33 last month, and suddenly WhatsApp calls won't come through when the screen is locked

Have tried uninstall and reinstall

Completely unrestricted access to whatsapp in battery and data

However, nothing seems to work

 

[Mrfaann]

from which platform you download whatsapp? play store or Samsung store?

 

[sauudmir]

from which platform you download whatsapp? play store or Samsung store?

Downloaded it through playstore,
Checked all permissions, all notifications are on both in system settings and in app settings, unrestricted access selected but still the call won't come through no matter what.

Even hard resetting the phone didn't help at all

 

[rombitombi]

hi, did you solve the problem?
like you, i have problems with calls on my galaxy a33 5g
when the screen is locked I don't receive normal calls, video calls or whatsapp notifications

 

[sauudmir]

hi, did you solve the problem?
like you, i have problems with calls on my galaxy a33 5g
when the screen is locked I don't receive normal calls, video calls or whatsapp notifications

Nope, never found a fix for this.
Had to hard reset the phone after wiping everything off still faced the issue, updated the phone to latest android 13, the issue is somewhat gone as the messages are delayed but goes through most of the times but experience the same a few times

 

[Arcangel3]

isn't it due deep sleep?

 

[rombitombi]

isn't it due deep sleep?

How can I check?

 

[sauudmir]

How can I check?

Probably yes but there's no way to take whatsapp out of that list

 

[Arcangel3]

Probably yes but there's no way to take whatsapp out of that list

just type "deep sleep apps" in the search box and you will see them. You can take any app out from that list

 

[sauudmir]

just type "deep sleep apps" in the search box and you will see them. You can take any app out from that list

It was already not on that list, I added it never sleeping list, let's see if that works

 

[Mozie]

Hi, did you solve this problem? Even though I have another phone, I have the exact same problem.

 

[sauudmir]

Hi, did you solve this problem? Even though I have another phone, I have the exact same problem.

I reset my phone
Removed background restrictions for WhatsApp
And added in the exclusion list of "deep sleep apps" in settings

 

[Mozie]

I reset my phone
Removed background restrictions for WhatsApp
And added in the exclusion list of "deep sleep apps" in settings

Glad you solved it, I'm using Lineage OS and cannot find deep sleep apps in settings.

 

[sauudmir]

Glad you solved it, I'm using Lineage OS and cannot find deep sleep apps in settings.

It might be there with another name but it is there

I have used lineage os for quite sometime and there is one setting with the same function, sorry can't remember the name

 

[Mozie]

It might be there with another name but it is there

I have used lineage os for quite sometime and there is one setting with the same function, sorry can't remember the name

I don't know, but I tried literally everything; enabling unrestricted background access, disable battery optimization settings, turning off do-not-disturb, resetting notification settings .. but nevertheless. I have a Xiaomi Mi A1.

 

[sauudmir]

I don't know, but I tried literally everything; enabling unrestricted background access, disable battery optimization settings, turning off do-not-disturb, resetting notification settings .. but nevertheless. I have a Xiaomi Mi A1.

maybe try reflashing from scratch, I don't see any other option for you