Whitestone Dome disaster!

[ffolkes]

I need to vent, I'm so pissed off. Back in January I got a Whitestone Dome when they were on sale. I was happy with my plastic protector at the time, so I didn't install it right away. Fast forward to last night...

I watched a solid dozen Note8 install videos on YouTube, have been reading for months on reddit and xda all the other threads, and executed my installation perfectly according to the directions. I even taped off the earpiece just in case. Not to brag, but I'm usually really good with this sort of stuff. It ended in disaster due to the poor quality control of this product and its company.

I have read quite a few horror stories on social media about Whitestone's products, but I assumed if I was very careful I could do a successful install. WRONG. The supplied vial of glue was way too much, and after perfectly applying the glue and dropping the glass on top, capillary action pulled the glue nicely across the screen and I was very pleased. It looked beautiful. After waiting the full 15 seconds top and 15 seconds bottom, I removed my Note8 from the tray as instructed. To my horror, TONS of liquid excess glue was dripping down the sides. My S-Pen was DRIPPING with glue! There was glue everywhere, even in the bottom of the plastic jig. AND THE SCREEN WAS STILL LOOSE! After trying my best to clean up that huge mess, I followed the instructions to do the "secondary" cure. AFTER MULTIPLE MINUTES UNDER THE SUPPLIED UV LIGHT, THE GLUE IS STILL WET! My phone STINKS of this chemical, and every crevice of it is oozing this glue that will not cure under the UV light. I was meticulous about everything, there is nothing I did wrong. And besides WHY WON'T THE GLUE FULLY CURE UNDER UV!? I used the supplied USB cable, and a powerful Samsung USB wall charger so I know the light isn't "weak." I will admit that the screen has stopped moving around as of today, so something has sorta cured. But the edges are still wet, and leave an oily residue when touched, and look furry because there is so much tacky, sticky residue still oozing out.

What a horrible mess. It took me hours to clean everything up, and there is still glue in every tiny crevice of my Note8. I hope I got my S-Pen out and wiped off in time - it's still working, for now.

Always take your S-Pen out first!

 

[sefrcoko]

I need to vent, I'm so pissed off. Back in January I got a Whitestone Dome when they were on sale. I was happy with my plastic protector at the time, so I didn't install it right away. Fast forward to last night...

I watched a solid dozen Note8 install videos on YouTube, have been reading for months on reddit and xda all the other threads, and executed my installation perfectly according to the directions. I even taped off the earpiece just in case. Not to brag, but I'm usually really good with this sort of stuff. It ended in disaster due to the poor quality control of this product and its company.

I have read quite a few horror stories on social media about Whitestone's products, but I assumed if I was very careful I could do a successful install. WRONG. The supplied vial of glue was way too much, and after perfectly applying the glue and dropping the glass on top, capillary action pulled the glue nicely across the screen and I was very pleased. It looked beautiful. After waiting the full 15 seconds top and 15 seconds bottom, I removed my Note8 from the tray as instructed. To my horror, TONS of liquid excess glue was dripping down the sides. My S-Pen was DRIPPING with glue! There was glue everywhere, even in the bottom of the plastic jig. AND THE SCREEN WAS STILL LOOSE! After trying my best to clean up that huge mess, I followed the instructions to do the "secondary" cure. AFTER MULTIPLE MINUTES UNDER THE SUPPLIED UV LIGHT, THE GLUE IS STILL WET! My phone STINKS of this chemical, and every crevice of it is oozing this glue that will not cure under the UV light. I was meticulous about everything, there is nothing I did wrong. And besides WHY WON'T THE GLUE FULLY CURE UNDER UV!? I used the supplied USB cable, and a powerful Samsung USB wall charger so I know the light isn't "weak." I will admit that the screen has stopped moving around as of today, so something has sorta cured. But the edges are still wet, and leave an oily residue when touched, and look furry because there is so much tacky, sticky residue still oozing out.

What a horrible mess. It took me hours to clean everything up, and there is still glue in every tiny crevice of my Note8. I hope I got my S-Pen out and wiped off in time - it's still working, for now.

Always take your S-Pen out first!

My s-pen was in the whole time too, nothing got in mine so not sure why it did with yours. You're right though, even with the tape/sponges the glue still goes everywhere. I cured it a little before moving it, and that did help keep the screen in place. Then I cured a little more afterwards and let it sit for a while... You can just carefully rinse/wash off the excess glue after. End result was good in my case, but the process can definitely be a messy experience.

 

[ffolkes]

My s-pen was in the whole time too, nothing got in mine so not sure why it did with yours. You're right though, even with the tape/sponges the glue still goes everywhere. I cured it a little before moving it, and that did help keep the screen in place. Then I cured a little more afterwards and let it sit for a while... You can just carefully rinse/wash off the excess glue after. End result was good in my case, but the process can definitely be a messy experience.

I know I read you can wash it off somewhere else, but I thought it was oily. Is it really water soluble? I feel like bathing my phone is only going to make things worse right now haha.

 

[sefrcoko]

I know I read you can wash it off somewhere else, but I thought it was oily. Is it really water soluble? I feel like bathing my phone is only going to make things worse right now haha.

It definitely feels oily, but I didn't end up having too much trouble getting it off in the end. I just ran the faucet and used my hand to wipe away what I could, rinsed hand, and repeated. Maybe a drop of hand soap at the worst, but I don't remember now. Never put the phone directly under water though...why tempt fate .Thankfully I don't have to do that more often lol

 

[Limeybastard]

I need to vent, I'm so pissed off. Back in January I got a Whitestone Dome when they were on sale. I was happy with my plastic protector at the time, so I didn't install it right away. Fast forward to last night...

I watched a solid dozen Note8 install videos on YouTube, have been reading for months on reddit and xda all the other threads, and executed my installation perfectly according to the directions. I even taped off the earpiece just in case. Not to brag, but I'm usually really good with this sort of stuff. It ended in disaster due to the poor quality control of this product and its company.

I have read quite a few horror stories on social media about Whitestone's products, but I assumed if I was very careful I could do a successful install. WRONG. The supplied vial of glue was way too much, and after perfectly applying the glue and dropping the glass on top, capillary action pulled the glue nicely across the screen and I was very pleased. It looked beautiful. After waiting the full 15 seconds top and 15 seconds bottom, I removed my Note8 from the tray as instructed. To my horror, TONS of liquid excess glue was dripping down the sides. My S-Pen was DRIPPING with glue! There was glue everywhere, even in the bottom of the plastic jig. AND THE SCREEN WAS STILL LOOSE! After trying my best to clean up that huge mess, I followed the instructions to do the "secondary" cure. AFTER MULTIPLE MINUTES UNDER THE SUPPLIED UV LIGHT, THE GLUE IS STILL WET! My phone STINKS of this chemical, and every crevice of it is oozing this glue that will not cure under the UV light. I was meticulous about everything, there is nothing I did wrong. And besides WHY WON'T THE GLUE FULLY CURE UNDER UV!? I used the supplied USB cable, and a powerful Samsung USB wall charger so I know the light isn't "weak." I will admit that the screen has stopped moving around as of today, so something has sorta cured. But the edges are still wet, and leave an oily residue when touched, and look furry because there is so much tacky, sticky residue still oozing out.

What a horrible mess. It took me hours to clean everything up, and there is still glue in every tiny crevice of my Note8. I hope I got my S-Pen out and wiped off in time - it's still working, for now.

Always take your S-Pen out first!

What a nightmare. I fear using glue that might run down and block all my holes and crevices LOL.

Sent from my SM-N950U using Tapatalk

 

[thedarkmunk]

I had this issue when I was installing the Whitestone Dome on my S8+.
The sides and back of the phone were dripping with the greasy ass glue.
However, I've had no issues since with my Note 8.

I would like to add that when i was applying it to the S8+ I don't think the surface was entirely flat- the tip I saw was to use the glue vials and put them on the table to see if they'd roll; I did this until I had a perfectly level table.
I managed to install the protector flawlessly on my Note 8 without any issues.
I'm sure if you contact Whitestone they'll be able to provide you with another vial if you've used both.
Are you certain that the screen was dry before you applied it?

 

[jcrompton]

Definitely not trying to be contradictory

But for my Note 8 the install was easy, no mess, no problems...... Went just like instructions

 

[ffolkes]

S-Pen still works, and I must say the glass looks fantastic. Edges aren't great, but I vigorously rubbed the sides in one direction with a cloth. Over and over, until eventually the ragged glue on the edges sorta wiped away. I'm sure there will be problems down the road, but it's good for now at least. I also used some scraps of tape to try to remove the excess tacky glue that didn't wipe away. Just have to remember to use 1/3 less glue next time. Maybe remove the vial right after removing the second cap, rather than waiting for it to completely empty out.

 

[avengethis1]

ive replace my whitestone twice already. never any issue with the install. I wish the glass was stronger though. First crack was a legit saved my phone. someone bumped me on accident and screen down onto a bunch of pebbles. left junks missing from the protector but totally safe screen. last one was fell of my bed and chipped of the whole top edges and a nice crack across. but.... still saved the phone so i'm loyal

 

[UndeadAnarchy]

I hate to necro this thread considering its two years old but I just had the same painful experience on my Note 10+ 5G LOCA somehow managed to leak into my SPen slot. If you're thinking of buying this screen protector. Don't. You're better off with nothing.

Edit: After re-registering my fingerprints for the 3rd time it is working much faster and the SPen has seemed to loosen up after repeatedly taking it out and putting it back in and now appears to charge just fine.