WhiteStone Dome Installed - 2 Issues I noticed

[twistanesh]

So, I was excited to get this installed and I did a really good job with it. It's really clear and for the most part looks great on the phone. Sensitivity is also on point.

But I have two quips.
#1. The edges of the glass protector are sharp. I was intending to use the phone naked but because of how sharp it is I have to keep a case on to get that weird feeling of two screens gone.
#2. The edges of the glass catch so much dirt and dust because of the adhesive. If I try and clean it off it gets worse cuz the adhesive then balls up and becomes part of the dirt.

I'm really not happy with how the dirt looks. Showing off my new phone to people they asked me why it's dirty like that. And I think I did an excellent job with the install, I cleaned off everything I could after the first cure. Anyone else have these concerns?

 

[Whitestone Dome Glass]

Hey!
This is Whitestone! I am so sorry about has happened to you. By reading your post, I would just have to give a guess that UV light was not enough or the glass did not fully stick. Sometimes edges may be sharp and dirt may get in because the space in between the glass and the LCD display may have thicker adhesive layer than other installations. If you could contact us through the website you bought it from, we may be able to help you out!
For more information on Whitestone Dome Glass visit our website: https://www.whitestonedome.com/

 

[Mike02z]

Hey!
This is Whitestone! I am so sorry about has happened to you. By reading your post, I would just have to give a guess that UV light was not enough or the glass did not fully stick. Sometimes edges may be sharp and dirt may get in because the space in between the glass and the LCD display may have thicker adhesive layer than other installations. If you could contact us through the website you bought it from, we may be able to help you out!
For more information on Whitestone Dome Glass visit our website: https://www.whitestonedome.com/

Good to hear. I purchased my first Dome Glass directly from you via eBay. The bridge was broken in half but I tried to install it anyway. Glue went everywhere and the liquid did not fill the very top of the protector. It's been 4 days and no response to my request for a refund.... I've already purchased a new one at Amazon as they don't give me any issues with returns. Please respond via eBay. Same user name on eBay as here. As you know, this is the most expensive screen protector available for the Note 8. While it seems like a great protector, you guys should be bending over backwards when a customer has a problem when these cost 50 bucks. I'm holding out hope that you will do the right thing.

 

[Ry2mkk]

Watching this thread as I was about to purchase one of these..... Hopefully like you say... $50 should at least give you better than this in regards to customer service

 

[hx4700 Killer]

I too am interested in their Customer Service. As I have said in another post and on my Amazon review, there is NO EXCUSE why there aren't two protectors in a product that costs $50 period. If they want better market penetration they need to ease some minds and remove the risk of flushing $50 down the toilet if the first attempt goes off poorly. I have already heard that from more than one person as why they won't buy one.

I followed all the directions, was very careful during the install even to the point of wearing mask and gloves so I couldn't blow dust on the screen while working. All that effort during the install was successful for a clean dust free install but I still ended up with a bubble on the left side of the display because I couldn't see it under/through the Jig that holds the phone and holds the glass in the right place to know there was a bubble there :/ Every time I look at the screen that bubble "lights up" like a neon sign saying "Hey you screwed up" and bugs me. I will absolutely NOT be spending another $50 for this again to correct that mistake.

This product could be NUMBER ONE in the US market if they added that ease of mind of a complete do-over installing the glass if a mistake is made even after drying the glue. That and an actual break warranty like ALL of their competition has. Instead they charge $40 now (was $35 a couple days ago) for the "refill kit" ??

Whitestone Dome is the best looking, best finger sensitive protector I have ever used (12 years and counting). My friends and colleagues won't touch it at that price for fear of blowing the install and being out that amount of money when the can spend 1/5th the money on something else. I can't say I disagree with them. I was very excited to receive it and try it out. I wanted this phone to look the best it could. In the end I took my time, did it right but still ended up with a mistake :/ Now it is both a source of joy in that for the most part it looks good, but also embarrassment/frustration over a simple mistake I can't fix without spending double the money. Instead of showing off my phone and telling people what I bought and them thinking that they should get one too, what happens is they know me a guy who fixes phones (even displays) and has never had an imperfect install of a screen protector until now living with a bubble due to the price. One of my friends actually said "If you couldn't do it right, what chance in hell do I have?"

 

[Ry2mkk]

I too am interested in their Customer Service. As I have said in another post and on my Amazon review, there is NO EXCUSE why there aren't two protectors in a product that costs $50 period. If they want better market penetration they need to ease some minds and remove the risk of flushing $50 down the toilet if the first attempt goes off poorly. I have already heard that from more than one person as why they won't buy one.

I followed all the directions, was very careful during the install even to the point of wearing mask and gloves so I couldn't blow dust on the screen while working. All that effort during the install was successful for a clean dust free install but I still ended up with a bubble on the left side of the display because I couldn't see it under/through the Jig that holds the phone and holds the glass in the right place to know there was a bubble there :/ Every time I look at the screen that bubble "lights up" like a neon sign saying "Hey you screwed up" and bugs me. I will absolutely NOT be spending another $50 for this again to correct that mistake.

This product could be NUMBER ONE in the US market if they added that ease of mind of a complete do-over installing the glass if a mistake is made even after drying the glue. That and an actual break warranty like ALL of their competition has. Instead they charge $40 now (was $35 a couple days ago) for the "refill kit" ??

Whitestone Dome is the best looking, best finger sensitive protector I have ever used (12 years and counting). My friends and colleagues won't touch it at that price for fear of blowing the install and being out that amount of money when the can spend 1/5th the money on something else. I can't say I disagree with them. I was very excited to receive it and try it out. I wanted this phone to look the best it could. In the end I took my time, did it right but still ended up with a mistake :/ Now it is both a source of joy in that for the most part it looks good, but also embarrassment/frustration over a simple mistake I can't fix without spending double the money. Instead of showing off my phone and telling people what I bought and them thinking that they should get one too, what happens is they know me a guy who fixes phones (even displays) and has never had an imperfect install of a screen protector until now living with a bubble due to the price. One of my friends actually said "If you couldn't do it right, what chance in hell do I have?"

Don't blame you mate for not wanting to spend another 5% of your phones total cost.

2 of these equate to 10% of what you roughly paid for the device...How does that even make sense ...10% for the equivalent of 2 glass protectors which probably cost less then a few dollars to the manufacturer.

Unfortunately at this time they are the only ones with this product and will continue to sell at this price point

 

[skinnytoo2]

I'll return mine if they don't step up and take care of their customers!

 

[iowamoe300]

So, I was excited to get this installed and I did a really good job with it. It's really clear and for the most part looks great on the phone. Sensitivity is also on point.

But I have two quips.
#1. The edges of the glass protector are sharp. I was intending to use the phone naked but because of how sharp it is I have to keep a case on to get that weird feeling of two screens gone.
#2. The edges of the glass catch so much dirt and dust because of the adhesive. If I try and clean it off it gets worse cuz the adhesive then balls up and becomes part of the dirt.

I'm really not happy with how the dirt looks. Showing off my new phone to people they asked me why it's dirty like that. And I think I did an excellent job with the install, I cleaned off everything I could after the first cure. Anyone else have these concerns?

+1 on this! I thought it was just me . I have had 2 of them do this. The other I installed for a friend and he hasn't said anything. If you try to remove that glue and dust on the edge it just makes it worse. Then you have a weird dirty looking spot right on the edge. I can give you a perfect example. Just below the speaker at the top where your ear might hit during use the edge looks ragged and dirty. Had this thing on for 3 days.

 

[twistanesh]

+1 on this! I thought it was just me . I have had 2 of them do this. The other I installed for a friend and he hasn't said anything. If you try to remove that glue and dust on the edge it just makes it worse. Then you have a weird dirty looking spot right on the edge. I can give you a perfect example. Just below the speaker at the top where your ear might hit during use the edge looks ragged and dirty. Had this thing on for 3 days.

That area especially looks the worst!

 

[twistanesh]

Hey!
This is Whitestone! I am so sorry about has happened to you. By reading your post, I would just have to give a guess that UV light was not enough or the glass did not fully stick. Sometimes edges may be sharp and dirt may get in because the space in between the glass and the LCD display may have thicker adhesive layer than other installations. If you could contact us through the website you bought it from, we may be able to help you out!
For more information on Whitestone Dome Glass visit our website: https://www.whitestonedome.com/

Thanks for your response, I'll go ahead and direct message you guys!

 

[twistanesh]

I too am interested in their Customer Service. As I have said in another post and on my Amazon review, there is NO EXCUSE why there aren't two protectors in a product that costs $50 period. If they want better market penetration they need to ease some minds and remove the risk of flushing $50 down the toilet if the first attempt goes off poorly. I have already heard that from more than one person as why they won't buy one.

I followed all the directions, was very careful during the install even to the point of wearing mask and gloves so I couldn't blow dust on the screen while working. All that effort during the install was successful for a clean dust free install but I still ended up with a bubble on the left side of the display because I couldn't see it under/through the Jig that holds the phone and holds the glass in the right place to know there was a bubble there :/ Every time I look at the screen that bubble "lights up" like a neon sign saying "Hey you screwed up" and bugs me. I will absolutely NOT be spending another $50 for this again to correct that mistake.

This product could be NUMBER ONE in the US market if they added that ease of mind of a complete do-over installing the glass if a mistake is made even after drying the glue. That and an actual break warranty like ALL of their competition has. Instead they charge $40 now (was $35 a couple days ago) for the "refill kit" ??

Whitestone Dome is the best looking, best finger sensitive protector I have ever used (12 years and counting). My friends and colleagues won't touch it at that price for fear of blowing the install and being out that amount of money when the can spend 1/5th the money on something else. I can't say I disagree with them. I was very excited to receive it and try it out. I wanted this phone to look the best it could. In the end I took my time, did it right but still ended up with a mistake :/ Now it is both a source of joy in that for the most part it looks good, but also embarrassment/frustration over a simple mistake I can't fix without spending double the money. Instead of showing off my phone and telling people what I bought and them thinking that they should get one too, what happens is they know me a guy who fixes phones (even displays) and has never had an imperfect install of a screen protector until now living with a bubble due to the price. One of my friends actually said "If you couldn't do it right, what chance in hell do I have?"

View attachment 4278272

Wow sounds like you went through a lot there. Hopefully they get this resolved for you

 

[iowamoe300]

That area especially looks the worst!

I did send them an email with pictures and my receipt. I bought 3 whitestones from mobilefun.com and they don't even have any in stock anymore. Mobilefun also put a note in the package that basically says no warranty replacements. Let us know if you hear back from whitestone and I will do the same.

 

[SquidgyB]

I'm sad to say that Whitestone's QC isn't the best either, which was surprising to me given the rather high price of admission...

I'm in the process of returning one of the dome protectors through Amazon - the glass itself had an imperfection which showed up like a dust bubble between the tempered glass and the plastic initial protector - it was visible as soon as I took the tempered glass out of the package to start the process.

I thought it was dust to begin with, but no amount of alcohol wipes or dust removal stickers worked, and as soon as the plastic protector was put back, the "dust bubble" re-appeared.

I didn't try to install the protector properly as I wasn't happy paying £40 for a protector with a defect.

Not entirely sure I want to roll the dice again, especially given the fact that the edges are sharp - I was expecting a sort of "2.5D glass" beveled edges to be honest - are these available on curved edge tempered glass protectors? If so I might go down the DIY loca route rather than get another Whitestone.

 

[moon2eth]

Amazon sellers are required to maintain a certain product defect / return rate, FBA or not.

Buy only from Amazon and return it if you didn't get a working product. First comes the performance "review" (month ban) then a permanent termination. Hit them where it hurts. They'll either have to step up their customer service and provide replacement kits for free or lose product exposure on the largest e-commerce site.

Though to be honest they'll probably buy/setup another account under the guise of a distributor at that point.

 

[SquidgyB]

Well, I decided that if I was going to return it, I might as well give it a try and see how it goes on, and the "tiny dust bubble", which appeared to be a very slight imperfection in the glass (I couldn't feel it, but you could see reflections in the glass being distorted) has "blossomed" into a nasty looking pinkish-purple mark, visible on both black and white backgrounds.

And half an hour later two air bubbles have developed next to the pink mark as well. They seem to be forming into a sort of halo shape around the defect. e: the bubble is now a full ring with 1-2mm separation between the bubble and the defect e: #2 Ok, now it's a 1cm wide "spider bubble". Weird.

I'm absolutely positive that it isn't a piece of dirt/dust under there - it was perfectly clean before I put the protector on, the pinkish-purple mark only appeared when the glue was applied. The mark also "floats" ever so slightly above the air bubbles, as it it part of the glass protector.

I'm going to try and contact Whitestone directly and request a replacement glass only, if at all possible. I'd prefer to keep the phone protected for now, even if that means a hideous mark right in the middle of my screen.

The applicator works great though, really simple and effective - and damn satisfying to watch, too!

https://i.imgur.com/o6Rhghq.jpg

https://i.imgur.com/aJR2VTa.jpg

https://i.imgur.com/thzxlAl.jpg

https://i.imgur.com/mNlqbrx.jpg

https://i.imgur.com/clMmNM8.jpg

*the pics are massive, hence links rather than dropping them into the post

 

[CtrlZThis]

After reading this I've decided against purchasing this specific screen protector. I bought three different types on Amazon, on my second one and am completely satisfied. It looks as good or better than pics in this thread and all three were cheaper than one Whitestone Dome.

Currently I'm using this one...

Galaxy Note 8 Screen Protector, Klearlook [S-Pen Compatible][Case Friendly Tempered Glass][Free Alignment Tool] + 1 Piece Back Carbon Fiber Skin for S https://www.amazon.com/dp/B074SDR9MQ/ref=cm_sw_r_cp_apap_OylkKxgZC6Eu7

 

[gwar11d2]

I installed mine last night w/ my new Note 8. I used my countertops which I know are level and spent SO much time making sure there was no lint, etc. Bought through Amazon. Had a couple 10 dollar protectors in case this didn't do the trick. I followed instructions to the T, and even did more UV light afterwards for good measure. I'll be happy to report that mine turned out better than expected. Really happy with it. Is it worth 40+ bucks? Not sure but if customer service helps you out and ships you a new one I'm sure it will be. I can't count the number of 10 dollar 'glass' and other screen protectors I've purchased over the years. If this is the only one I have on my Note 8, it will also be worth it. Side note: Using Spigen tough armor and it lines up almost perfect....no room for error at all.

 

[Y0sHii]

Just installed mine a few hours ago and the glue itself had some type of dust particle in it. Luckily I improvised and used a canned air compressor straw to pick it out while also making sure no dust from my environment made it on the glass. After about 30 mins of cleaning and removing that odd dust particle, I finally let the glass down and the adhesive take hold. I waited about 5 minutes, used the lamp and noticed the edges weren't completely covered by adhesive. Nevertheless, I did the lamp step then thought I was finished. Wrong... I never took my phone out of the frame... Long story short I glued my phone to the inside of the frame. After breaking the frame apart and plastic shards flying everywhere I had my phone out with adhesive on the back. 10 mins later all glue wiped away from the back and sides of the phone and I'm finished. Here's photos of the corners not being completely covered on the glass

 

[hx4700 Killer]

I installed mine last night w/ my new Note 8. I used my countertops which I know are level and spent SO much time making sure there was no lint, etc. Bought through Amazon. Had a couple 10 dollar protectors in case this didn't do the trick. I followed instructions to the T, and even did more UV light afterwards for good measure. I'll be happy to report that mine turned out better than expected. Really happy with it. Is it worth 40+ bucks? Not sure but if customer service helps you out and ships you a new one I'm sure it will be. I can't count the number of 10 dollar 'glass' and other screen protectors I've purchased over the years. If this is the only one I have on my Note 8, it will also be worth it. Side note: Using Spigen tough armor and it lines up almost perfect....no room for error at all.

Glad you got a good looking install! Most of the ones I have seen/read have at least one issue :/ even the reviewers for cases that fit of the dome itself all had at least bubbles if not more issues :/

 

[gwar11d2]

Glad you got a good looking install! Most of the ones I have seen/read have at least one issue :/ even the reviewers for cases that fit of the dome itself all had at least bubbles if not more issues :/

Yah, mine came from Whitestone Direct via Amazon. Maybe that helped? I can see where these can be very prone to error though. Even the tinest of tiny dust particle or if your table isn't level is going to throw off the installation.