Whitestone has recently instituted a Limited Lifetime Warranty for their products. They indicate that the warranty is applicable for "Wear and damage to the product." They will replace or exchange with a product of equal value. In order to use the warranty you have to register the product on Whitestonedome.com. They will send a replacement. But, you have to pay for a shipping/handling charge as well as return the damaged product back to them.
I successfully installed the Dome on my Note 8 in early September and have been happily using it without problems since then. It was a bubble-free install. I've been using a Spigen Neo Hybrid case. I haven't dropped the phone or abuse it. This last weekend, I noticed a row of bubbles along the edge of the Dome near the power button of the Note 8. I typically turn off the Note 8 once a week for a refresh bootup. So, I contacted Whitestone and they informed me of the new warranty. I registered my Dome. Requesting a replacement is easy. However, the cost for shipping the replacement is $15.38. They don't pay for shipping costs for the return of the damaged Dome. Apparently, they won't be shipping the replacement until they receive the returned Dome. A credit card payment is needed immediately when you request a replacement.
I'm not sure why they need the damaged Dome returned if I registered since they ask for the original order number as confirmation of ownership. I assume when I remove the Dome from the phone, it may crack/break. If I mail the damaged Dome to them, it will probably get damaged further unless I carefully package it for shipment. This is unnecessary and doesn't seem to be a customer friendly process.
I successfully installed the Dome on my Note 8 in early September and have been happily using it without problems since then. It was a bubble-free install. I've been using a Spigen Neo Hybrid case. I haven't dropped the phone or abuse it. This last weekend, I noticed a row of bubbles along the edge of the Dome near the power button of the Note 8. I typically turn off the Note 8 once a week for a refresh bootup. So, I contacted Whitestone and they informed me of the new warranty. I registered my Dome. Requesting a replacement is easy. However, the cost for shipping the replacement is $15.38. They don't pay for shipping costs for the return of the damaged Dome. Apparently, they won't be shipping the replacement until they receive the returned Dome. A credit card payment is needed immediately when you request a replacement.
I'm not sure why they need the damaged Dome returned if I registered since they ask for the original order number as confirmation of ownership. I assume when I remove the Dome from the phone, it may crack/break. If I mail the damaged Dome to them, it will probably get damaged further unless I carefully package it for shipment. This is unnecessary and doesn't seem to be a customer friendly process.
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