Whitestone dome warranty?

[haircut123]

I've failed 3 installs so far air bubbles under the glass.can I get my money back?
Also trying to remove the go as was impossible and they shatted into bits in my hands .pure waste of money. I watched like 20 vids on how to do it .But the problem for me was dropping the glass it always leave bubbles like 20 all around
I got it from UK mobile fun I hope they don't ask to send it back because the glass is shattered into hundreds of tiny bits trying to ripp the glass off the screen

 

[haircut123]

I can't remove the rest of this dome glass it's impossible to remove I've tried a hairdryer please help inn freaking out

 

[haircut123]

Update I had to take it to a shop to get then to remove the glass and it damaged my screen .white stone dome sucks badly

 

[haircut123]

I. Using the phone naked now as the dome glass has scratched the **** out of m6 note 8 screen anyway

 

[StevePritchard]

I feel for you, but the fact that you tried 3 installs when the kit only includes 2 batches of adhesive makes me think that things didn't go properly at all. Where did you get the extra adhesive?

 

[xancar33]

Op I absolutely still you when I first tried Domeglass. I ordered mine from Amazon and failed to 2 installations. I then did contact their customer support through Amazon. They acknowledged my bad luck and offered me a 99% off voucher. I also heard that there is lifetime guarantee for the glass for one exchange (not sure). I would recommend you to do the same. This is a company that I keep coming back for its excellent product quality and customer service.

It is tough for a beginner to install the protector. The trick is not dropping the glass on the glue but to set it and let the glue run down to the glass. There is a tab part that goes into the frame to keep the glass held up in an inclined position. Never uv the glass or adjusting it after it's in contact with the glue. It is possible to wash the glue and glass and reinstall the protector.

I understand the pain needing to read everything on the guide and follow the video literally step by step. It is however worth it. Smooth glass, great protection, durable.

---------- Post added at 12:19 PM ---------- Previous post was at 12:17 PM ----------

I feel for you, but the fact that you tried 3 installs when the kit only includes 2 batches of adhesive makes me think that things didn't go properly at all. Where did you get the extra adhesive?

I have recently ordered a new set from amazon. The new set contains 3 glues and 2 glasses. It is also possible to order the uv glue separately (not sure if whitestone sells it separately but I saw it on amazon).

 

[StevePritchard]

Can anybody check to see whether they have the option to order a warranty replacement on the Whitestone website. I'm having problems because there's no checkbox to select the item or button to press on the warranty request page. They have suggested re-registering my product, but that hasn't made any difference.

 

[StevePritchard]

Can anybody check to see whether they have the option to order a warranty replacement on the Whitestone website. I'm having problems because there's no checkbox to select the item or button to press on the warranty request page. They have suggested re-registering my product, but that hasn't made any difference.

For future reference, if anybody has the same issue, the website accepted by warranty request if I selected a purchase date in 2018 (rather than 2017 when I actually purchased the item).