Whitestone not being helpful with honoring their warranty promise

[notefreak]

I registered their screen protector, but when I wanted to request warranty replacement, their site crashes. I have tried many times. Even tried reregistering again and it still doesn't work. Their customer support said they don't know what the problem is and that is that for them. What do you guys advise me to do? I purchased 5 protectors from them and now they won't honor their promise.

 

[StevePritchard]

What date are you putting in for the registration? I've had problems recently for items that I actually purchased in 2017, and found that re-registering them with a date of 2018 allowed me to request a warranty replacement for them.

My beef at the moment is that one of my replacements had a flaw in it, but they have suggested that I can request a replacement for it using the normal process, which means I get to pay the (slightly excessive) postage charges. I don't mind paying a tenner for a lifetime warranty replacement of this quality, but I do object to having to pay to replace a faulty item.

 

[notefreak]

My guess is they actually cover their production cost with that (non tracked) postage.

I registered the product end of 2018 then reregistered again a few days ago. Nothing works and they have not replied to me. I am actually thinking about small claims court now.

I see I am not the only one with thiss issue.

Sadly @Whitestone Dome Glass doesn't receive private messages here but hopefully, since they have offered fair customer service before, they will help me.

 

[StevePritchard]

My guess is they actually cover their production cost with that (non tracked) postage.

I registered the product end of 2018 then reregistered again a few days ago. Nothing works and they have not replied to me. I am actually thinking about small claims court now.

I see I am not the only one with thiss issue.

Sadly @Whitestone Dome Glass doesn't receive private messages here but hopefully, since they have offered fair customer service before, they will help me.

I've no doubt that the "postage cost" offsets the cost of supplying the replacement.

I'll try re-registering, and see what happens.

 

[StevePritchard]

I've no doubt that the "postage cost" offsets the cost of supplying the replacement.

I'll try re-registering, and see what happens.

I was able to register and request a replacement just fine. I didn't go as far as paying for it, but everything seemed to work up until that point.