I pre ordered the P4 as I have smaller hands. You can't beat pure android, no bloatwear and first to get updates.
What I don't like with the Google phones, of which I have had all of them except the P3, is when a fault with the phone happens, the Google process for returning and getting a replacement is shocking, especially when I've heard loads of instances when Google send you a refurbished phone to replace what could be your brand you faulty phone.
iPhone , which I've never owned, but family members have, do not mess customers about. If you have a faulty phone still within warranty, they either repair it in store in about 2 hours or simply give you a new one on the spot.
I've never incurred a faulty Google phone yet, I'm just dreading it ever happens. Google need to review this process. I also heard instances that it takes days/weeks for the phone to come back, totally unacceptable for this day and age.
Gosh... Hard to read that. You obviously have not the smallest clue how warranty repair works. I work in a company which sells electronics, we are ASP for Lenovo and Apple, means we are qualified to repair devices from those manufacturers. I work in customer service, hearing all sorts of nice people complaining and crying, insulting me for no reason etc. while having no knowledge how things work at all and that things often are done this way to make them satisfied. But customers, like e.g. you, always find something to complain. If you give out a replacement fast, but refurbished they complain about that. If you repair and this takes many weeks (not possible to fasten the process, it's already done as fast as possible!), they complain that it takes too long.... *sigh*
To make some things clear as you don't know (as well as most others) what you're talking about:
- warranty repair means: you can send your device directly to the manufacturer or let your seller handle that for you (which takes up even more time)
- your seller can send it to an ASP or the manufacturer, in most cases it will be an ASP and NOT the manufacturer, even with Apple
- atm waiting time in most Apple stores including ASPs here in Germany is two weeks minimum (!), not 2 hours!
At our Berlin ASP for Apple it's atm 3-4 weeks before your device is even touched the first time, same in other Apple stores there - always depends on where you live and how many other Apple users live near you - even heard from customers waiting for more than 6 weeks for the repair of their AirPods handed over directly in Apple Store (not ASP), no "simply give you a new one on the spot" - don't tell people such a crap
- most manufacturers (again: also Apple!), if not all, often hand out refurbished devices in case of warranty repair to make the process, which could easily take 6 weeks in case of a real repair of your original device, faster for the customer. This is because most customers are just constantly complaining and whining. To stop that they hand out devices FAST, which then is often, even with Apple, another refurbished device
- if some spare parts have to be ordered and then repair fails (you couldn't always predict that before), it's possible to wait a few weeks and then get a refurbished one
- pretty sure many customers think they got a new device, but got a refurbished one as you often can't tell the difference - refurbished are devices which SHOULD be this way, that you can't tell the difference... if you can it's just not well done
- think about: if thousands of people with broken devices for 1000 $ would always get a new phone while it is easily repairable in the end the costs would be higher than the revenue, they would have to stop producing as margins are already very low on devices but only high on accessories, contracts (like e.g. Apple warranty extension), paid services (like Apple Music), revenue from App Store, etc.
- ALL manufacturers handle it that way, repair time (regularly): 4-6 weeks, doesn't matter which manufacturer (not only Google, as you suggest)
- Apple grants only 1 year! guarantee (while it's 2 years with Google) - that's what I call not acceptable for this day and age! You couldn't imagine how many raging customers I have to do with because of this extremely poor service by Apple, especially when thinking about the huge prices their products are offered for. And they are totally right, that's why I do my best to help them, though often not possible when warranty is gone after only one year. Personally I'd never buy anything from Apple and wouldn't recommend those products to anyone.
- in very rare cases manufacturer or ASP decide to hand out a new device, e.g.: repair not possible, no refurbished device available or very annoying customer getting loud in the store (no joke), still always depends on the person deciding that... "Apple does..." or "Manufacturer XY does..." Sorry, but those statements are just b******* and have nothing to do with reality. You should be aware that not everything will work the way you like to, because some things are just not possible the way you wrote it on your Christmas list, even after a "review of this process" (it's hard to stay polite when reading such du... not very well conceived statements).
Got a new device instead of repair or refurbished? Just enjoy and be happy and be sure that next 100 customers probably won't be that lucky. Know one or two people who got a new device? That doesn't mean that company XY always handles it that way (except for things like hard drives or very cheap things). Most probably they got refurbished but didn't realize that as it was well done or even a device from a refund, almost untouched (but also not new).
Got some broken EarPods? I will send some new ones for free to the customer because transportation back + recycling + sending new ones costs more than just sending new ones. (Such cheap stuff won't be repaired at all.)
Oh forgot...
Chose Pixel 4 because don't like huge panels. It must fit the front pocket of my pants and easily be usable with one hand. Both not the case for XL. To add: gesture navigation is awesome, I'd never imagined that (was never a fan of gestures before)!.
