Why does my Pixel 3a disconnect my outgoing call after 5 rings?

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Oct 14, 2020
Does anyone know how to stop the Pixel 3a from disconnecting outgoing calls after 5 rings? My mother recently changed her answering machine from turning on after 3 rings to 5 rings. So now when I call her and want to leave a message I'm not able to because after the 5th ring, the call disconnects. I tested my SIM card on my older Nexus 4 and I don't have this issue. My other family members and her friends can also get her answering machine from their phones after the 5th ring. So I ran another test. I called a local company that was closed today. I know they don't have an answering machine. And sure enough, after the 5th ring, the call disconnected. I put the SIM card into my Nexus 4 and called the same company. And the phone kept going even after the 20th ring.

I tried looking into my Phone settings but could not find an option to change this. It can't be my carrier because the SIM card in a different phone does not have this issue.

Can someone help me out with this?

Thank you.