Why Is Netflix Refusing To Work on My TN7?

[NCSUZoSo]

I am running Netflix version 3.9.1 build 4105 and Android 4.4.2.

When I open Netflix the program just sits and spins and spins then gives me a "Sorry we could not reach Netflix Service. Please try again later (-9)". Then I clear app data and after I do that and relaunch then I get the extremely common 15001 error (that is impossible to actually troubleshoot..).

I have read multiple people having issues with Netflix, but that was when they released a patch that broke it and I am pretty sure that isn't a common problem anymore. I have one of the apps that show network activity and all I get is random hits of like 20-30 KB/s max while trying to launch Netflix. I have tried this on two completely different networks, so I don't think it has anything to do with my network.

My device is rooted with TWRP installed, but I don't see how this could have any affect on Netflix (it never did on my old rooted Nexus 7 running Cyanogen Mod).

Is there something I can try that maybe I haven't heard yet? I even tried clearing the Google Services Framework cache/data (as this helped people in the past) and that changed nothing above. Not being able to use Netflix is a huge problem for me and I am hoping someone has run into this on our devices. I imagine Netflix is one of the most common Apps used.

Thanks for any help or ideas anyone can provide. If I need to I'll restore the tablet with Fastboot, but there is no guarantee that will work and an obvious pain if it doesn't.


Edit: Read the latest comments on Netflix and it seems there are still plenty of people having problems just like mine. I guess I may be waiting for a new version to release??

 

[GlaciaDDF]

I am running Netflix version 3.9.1 build 4105 and Android 4.4.2.

When I open Netflix the program just sits and spins and spins then gives me a "Sorry we could not reach Netflix Service. Please try again later (-9)". Then I clear app data and after I do that and relaunch then I get the extremely common 15001 error (that is impossible to actually troubleshoot..).

I have read multiple people having issues with Netflix, but that was when they released a patch that broke it and I am pretty sure that isn't a common problem anymore. I have one of the apps that show network activity and all I get is random hits of like 20-30 KB/s max while trying to launch Netflix. I have tried this on two completely different networks, so I don't think it has anything to do with my network.

My device is rooted with TWRP installed, but I don't see how this could have any affect on Netflix (it never did on my old rooted Nexus 7 running Cyanogen Mod).

Is there something I can try that maybe I haven't heard yet? I even tried clearing the Google Services Framework cache/data (as this helped people in the past) and that changed nothing above. Not being able to use Netflix is a huge problem for me and I am hoping someone has run into this on our devices. I imagine Netflix is one of the most common Apps used.

Thanks for any help or ideas anyone can provide. If I need to I'll restore the tablet with Fastboot, but there is no guarantee that will work and an obvious pain if it doesn't.


Edit: Read the latest comments on Netflix and it seems there are still plenty of people having problems just like mine. I guess I may be waiting for a new version to release??

I have the exact same problem! No matter what it's the same error, restoring the tablet doesn't work either.

 

[windstrings]

Screw Netflix, use TV portal! https://drive.google.com/file/d/0BzI_9bXSPgLUX0kwVV8wd3lsTGM/view

When you grab a movie with TV portal, then use Tubemate to download mp4 quality movies of your choice. (touch the green arrow above to get the download interface)
http://www.androidfreeware.net/download-youtube-tubemate.html

 

[NCSUZoSo]

I don't think anyone has problems these days ripping off movies, however streaming thousands of movies and TV shows is more convenient by a mile (especially on a tablet).

 

[windstrings]

That is indeed one reason Google & apple push to get rid of the power of personal storage and force the cloud.

When Netflix won't work when you finally settle for a movie, it's nice to have options.

The measly amount Netflix charges is worth it, they have a good service....

But as you know, traveling you are forced to use sporadic data on the road that cost. Until they fix that, I want my storage.

 

[hochoch]

Thank you for starting this thread driving me nuts today! Thought I was alone. It's my son's tablet and Netflix is one of his major uses for it. Tried so many fixes and none are working. Guess we'll keep an eye out for an update.

Also, anyone have trouble with Netflix in general? I had to install an xposed mod just to get it to run!?!

Edit: I tried a much older version of Netflix and it's working perfectly: http://www.apkmirror.com/apk/netflix-inc/netflix/netflix-3-2-0-build-1340-apk/

I then updated the app again and it refused to load at all. Rolled back and turned off auto updates.

 

[NCSUZoSo]

How do you turn off auto updates for a single program? I know how to turn it off completely, but is there a way to do it just for Netflix? It's not like we can deny it network connection..

Also does anyone know the last Netflix version that did work? I think it was around December 2014.

I can also confirm that Netflix 3.2.0 build 1340 does work.

 

[hochoch]

How do you turn off auto updates for a single program? I know how to turn it off completely, but is there a way to do it just for Netflix? It's not like we can deny it network connection..

Also does anyone know the last Netflix version that did work? I think it was around December 2014.

I can also confirm that Netflix 3.2.0 build 1340 does work.

Go to Netflix in the play store then hit the three buttons in the top right and the option to disable auto updates should be there.

Never got around to testing other builds as that on works fine for my kid.

 

[Arnie007]

I believe the reason behind new versions beyond 3.7.1 not working is because of below;

"As of version 3.7.2, Netflix has begun using Forced Google DNS lookup for their Android app. This means that the Netflix app bypasses any DNS servers you setup on the Android device or on the router and uses Google DNS instead.
Traditionally we were able to block Google DNS lookups on the router and force Netflix to use alternative DNS. However, the Android app seems to not work at all if Google DNS is blocked."

In any case I can confirm that version 3.7.1 build 1711 does work as it should.
Also as recommended earlier you have to stop the app prom auto updating.

Hope that helps.