WIFI and BT problems - is it worth RMA'ing or is this just a design flaw?

[nigelhealy]

I love my Pixel C, I have lots of good experience and none (apart from this Wifi+BT) of the issues of others, so I'm loathed to RMA a decent unit if my problems are a function of the design rather than my unit.

My Wifi is bad, if I'm near the router then fine but the further away I get it disconnecting very easily. My Nexus 7 would have say 2 bars, my OnePlus2 say 3 bars. My Pixel C would have been zero and 1 bar and be often disconnecting. I've tried different Wifi frequencies static and auto channel and none seem to work. Wifi 5Ghz loses signal first then 2.5Ghz (as you'd expect). My Nexus 10 had the same problem.

Is this a problem with the Pixel C and I should just accept it?

If I RMA I will get a unit which is better?

My BT is even worse. I can't be more than right next to the unit literally 2 feet away or it gets choppy, while other devices can handle 15-20 feet before issues.

If there was a trick out there I'd take it!

 

[neonlite]

I love my Pixel C, I have lots of good experience and none (apart from this Wifi+BT) of the issues of others, so I'm loathed to RMA a decent unit if my problems are a function of the design rather than my unit.

My Wifi is bad, if I'm near the router then fine but the further away I get it disconnecting very easily. My Nexus 7 would have say 2 bars, my OnePlus2 say 3 bars. My Pixel C would have been zero and 1 bar and be often disconnecting. I've tried different Wifi frequencies static and auto channel and none seem to work. Wifi 5Ghz loses signal first then 2.5Ghz (as you'd expect). My Nexus 10 had the same problem.

Is this a problem with the Pixel C and I should just accept it?

If I RMA I will get a unit which is better?

My BT is even worse. I can't be more than right next to the unit literally 2 feet away or it gets choppy, while other devices can handle 15-20 feet before issues.

If there was a trick out there I'd take it!

just RMA it

Sent from my Pixel C using Tapatalk

 

[jordinho]

RMA it. dont have said wifi/bluetooth issues with mine.

 

[nilsee]

I have the same problem with my pixel C. What does RMA means?

Sent from my ONE A2003 using Tapatalk

 

[nigelhealy]

I have the same problem with my pixel C. What does RMA means?

Contact support, answer 15 dumb questions, they then accept it is a bad physical device and issue a return authorisation.

I've not done with Google before but I'm assuming I'd get a Fedex/UPS type return label for free I download print and attach to boxed up item. They then receive, accept it is a fault then send out a replacement unit. Typically (again, I not done it with Google before) takes 1-2 weeks.

As my Pixel C I use often, I'm waiting for a period of a couple of weeks I can do without it to RMA it.

I RMA'd a Bose headphones recently, they had asked just one reasonable question and as soon as I handed the package to FedEx then Bose released a replacement so I was without the unit for about a week.

 

[pkelly517]

I had to RMA my hammerhead in the past. In fact, the process is even easier.

Talk to Google, they agree to RMA. They send a replacement unit to you (along with a hold on a credit card). You send the defective unit back in the same box they ship to you. The cc hold is removed.

Sent from my Nexus 5X using Tapatalk