Wifi issues please help me !

[VeryCoolAlan]

I literally just switched from the Note 9 to this phone again because I loved it the first time....
But then after using it for a few hours I noticed the wifi would disconnect and reconnect and then when it did reconnect it would say "connected, no internet" and it's been like that ever since ...I had to connect to my slower 2.4Ghz connection instead of my super fast 5Ghz one because that's the only thing that is working....doesn't make sense because EVERYTHING else in my house is working perfectly it's just this phone....any fixes or should I just get rid of this phone.....

 

[ZhongCG]

Does it work with other wifi, like your workplace, library, etc.

Most likely, you need a new router or need to update firmware on your wireless router.
It happened to me before with my other phone and my new router fixed the issue. Actually, it just happened this weekend, I cannot connect to hotel wifi with my Razer 2 phone and my wife can (Huawei P30).

I literally just switched from the Note 9 to this phone again because I loved it the first time....
But then after using it for a few hours I noticed the wifi would disconnect and reconnect and then when it did reconnect it would say "connected, no internet" and it's been like that ever since ...I had to connect to my slower 2.4Ghz connection instead of my super fast 5Ghz one because that's the only thing that is working....doesn't make sense because EVERYTHING else in my house is working perfectly it's just this phone....any fixes or should I just get rid of this phone.....

 

[AlexBodewig]

I literally just switched from the Note 9 to this phone again because I loved it the first time....
But then after using it for a few hours I noticed the wifi would disconnect and reconnect and then when it did reconnect it would say "connected, no internet" and it's been like that ever since ...I had to connect to my slower 2.4Ghz connection instead of my super fast 5Ghz one because that's the only thing that is working....doesn't make sense because EVERYTHING else in my house is working perfectly it's just this phone....any fixes or should I just get rid of this phone.....

I would keep the phone because otherwise it's a good phone. I was having similar issues with the Official PIE MR1(version 3110 in the "about phone" section) it got better over time but not by much. I have a very old 1st generation 5Ghz dualband N router, but it works great on my campus network with their 5Ghz AC routers.

If you're feeling brave then you can downgrade to the older Oreo firmware which seems to have much better wifi and cell connection, or you can try using Arter97's kernal via a similar method if you're attached to Pie. There are plenty of guides on how to do the downgrade/Kernal change and all the files are on Razer's site or here in this device forum for it, so it's not hard to do if you're good at following the directions. I'm still testing the wifi performance changes on Arter97's kernel, but I'll update this reply if there's anything conclusive.

Aside from that, your options are: Try upgrading to an AC wireless router that supports Beam-Forming at least, just waiting it out to see if your phone gets better at connecting(maybe even try moving the router to a different spot), or as a last ditch try replacing the phone with another RP2 or another brand...

 

[潇霄小云]

That may be because your home wifi can't connect to Google server, China is very common, but it doesn't mean you can't go online.