WiFi ridiculous slow now

[alnova1]

Suddenly in the last 4 days or so my WiFi on the 5X is incredibly slow. Say if you're downloading an update on the play store or loading a Web page, it will just sit there and try to load. If you give it long enough it will eventually load. It doesn't do this all of the time but seems to be getting worse. I can cut WiFi off and it loads great on lte. My Nexus 6 does fine on WiFi. Anyone else having this problem?

 

[ajbattaglia83]

Same here sometimes it works fine and other times it hangs up nexus 5 works fine

Sent from my Nexus 5X using Tapatalk

 

[bblzd]

Reboot router or try forcing 2.4Ghz or 5Ghz in the device's settings.

 

[alnova1]

Reboot router or try forcing 2.4Ghz or 5Ghz in the device's settings.

Thanks for the info but should I really have to do that just to get it to work properly? Everything else from my computer to my other phone's work great.

 

[bblzd]

Thanks for the info but should I really have to do that just to get it to work properly? Everything else from my computer to my other phone's work great.

WiFi issues are common with any device, you could find similar threads in every device forum on XDA. Each home network is different with unique routers, different settings, etc. Basic WiFi troubleshooting steps are the best place to start.

Knowing your WiFi is working is a good start but there's probably a setting or incompatibility somewhere causing the slow downs.

 

[alnova1]

Just an FYI for anyone else that might have this problem. I tried everything and no luck. Google is sending me a replacement.

 

[DD29]

Hi,
I just recently ditched my galaxy s3 bcoz of the lag, seems like it's better than my new nexus 5x in terms of wifi.
An app from the play store downloaded faster on my s3 than it did on my N 5x.

 

[dxreed]

Out of the box, my 5X was painfully slow on WiFi. Called Google. Tried the usual cast of 'fixes' with no improvement. Google is sending a replacement, but based on my experience with the Nexus 4 (they still haven't fixed the 4's WiFi issues) I am not hopeful. My Nexus 5 works extremely well, so may just keep it for another year or two.

 

[alnova1]

Out of the box, my 5X was painfully slow on WiFi. Called Google. Tried the usual cast of 'fixes' with no improvement. Google is sending a replacement, but based on my experience with the Nexus 4 (they still haven't fixed the 4's WiFi issues) I am not hopeful. My Nexus 5 works extremely well, so may just keep it for another year or two.

I'm kinda feeling the same way.

 

[bblzd]

Tried forcing the device to 2.4ghz or 5ghz in its WiFi settings?

 

[dazoe]

In the WiFi's advanced menu you can force either 2.4 or 5 ghz. Just tested on mine. 5 ghz got the expected ~20 ms ping with 60 mb download speed. And 2.4 ghz got 600 ms ping with 0.1 mb download. Might be interference here at work because there are 15 Bluetooth devices here. Will have to confirm when I get home.

 

[jackdubl]

I tried forcing the various ghz, just made wifi not work at all. My download speeds seem fine but I'm getting virtually no upload speeds. Had a 6P I was trying out and it worked fine.

 

[dxreed]

I'm kinda feeling the same way.

Got the replacement 5X today. WiFi speeds are slightly better, but still grossly unacceptable, as compared to the Nexus 5. Got another RMA and decided there's no 5X in my future. Sticking with the 5.

 

[bblzd]

I tried forcing the various ghz, just made wifi not work at all. My download speeds seem fine but I'm getting virtually no upload speeds. Had a 6P I was trying out and it worked fine.

One of them (2.4Ghz or 5Ghz) may not work if the WiFi network doesn't support that frequency. For instance my aging Wireless G network only supports 2.4Ghz and if I set it to auto I may experience strange WiFi issues, if I set it to 5Ghz it won't work at all.

One of them has to work though or you'd never get any WiFi signal.

Got the replacement 5X today. WiFi speeds are slightly better, but still grossly unacceptable, as compared to the Nexus 5. Got another RMA and decided there's no 5X in my future. Sticking with the 5.

That's too bad, WiFi on this phone is twice as fast as the N5. Dual MIMO antennas and double the maximum theoretical bandwidth compared to the N5.

 

[dxreed]

That's too bad, WiFi on this phone is twice as fast as the N5. Dual MIMO antennas and double the maximum theoretical bandwidth compared to the N5.

Perhaps I should try another router before giving up on the 5X. I haven't had any issues with the Linksys E4200v2 but one never knows. I'll enable WiFi on the brand-new cable modem and see if it's any better.

 

[rgerrans]

Just reviving this thread to see if anyone reached resolution.

I'm seeing consistent 4-6 Mbps downloads on an older 2.5 mixed router. On uploads I see in the 15 Mbps range. Every now and then I'll see downloads in the 20-30 Mbps range.

My laptop on the same router at the same time consistently maxes out at 30 Mbps downloads.

 

[gridstop]

I had identical problems with two 5X's, intermittent & slow wifi, on 2.4G (I don't have a 5G router yet.) My previous Nexus 4's and all other devices worked fine.

BUT, when I upgraded my wireless AP's firmware (it was fairly old) and changed from 40Mhz to 20Mhz band (there is a lot of 2.4G interference in my area) the problems went away completely and it's been solid. I've heard similar stories in other threads about 5X wifi being fixed by router updates.

So try changing to 20Mhz band if you're on 40 now (on 2.4Ghz). Also upgrade your router firmware if it's older.
I'm not making excuses for the phone not working well in this scenario, just saying it made a tremendous difference for me. I wish I had any idea what 'fix' might have been in the firmware updates, but it was like 2+ years worth I skipped over, and it's not documented well. My AP is a Ubiquiti UAP, if anyone has similar.

So I would say to anyone having issues, it's very unlikely your actual phone is bad, but there may be some incompatibility especially with older wifi routers/AP.

 

[rgerrans]

Thanks. Tried setting the channel width to 20 mhz w/ no impact. Tried shifting the channel to a less used on and still seeing the same ~4 Mbps download and 11 Mbps upload. I don't get why the download is less than the upload. I had similar issues with a newer router so not sure that's it either...

 

[gridstop]

I saw the exact same, where upload was erratic but generally much faster than download. Unfortunately it's probably not 'new' vs 'old' routers, just some certain feature/algorithm/behavior. Even though it works now for me at home, I have no doubt I'll run into lots of places where I'm on some other wifi and it will degrade horribly again. So although it may be 'solvable', I still consider this a pretty significant issue with the 5X, since most places you have no control over the router.

.... and after about 2 days of good behavior, my 5X is stuck at ~2.75 down, 22 up. So flashing the router only worked temporarily.

 

[rgerrans]

It definitely looks like something with backward compatibility with older routers. Nice new 5 ghz router at work and hitting 55 Mbps download speeds. Similar uploads as with my home router. Waiting on a new wireless mesh system for home, so guess I have to deal with it until they ship in Feb.....