Windows 10 HP laptop doesn't recognise the phone.

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joinsudhakarreddy

Senior Member
Oct 31, 2013
74
6
Guys I'm trying to connect my phone to laptop but phone doens't get recognised in the laptop. The device makes sound and so does the laptop. No pop-ups in either of devices. The phone starts to charge but no option in the notification shade to change the mode of connection though. I've tried with turning on the usb debugging too, but no help.

Laptop pups up an error message later that the "LAST USB DEVICE YOU CONNECTED MALFUNCTIONED. WINDOWS DOES NOT RECOGNISE IT".

Is this falut of my charging port or of laptop? Or windows 10?

I've tried connecting to all other ports and with different cables. My all other android devices connect though. Please help.
 

james11705

Senior Member
Aug 16, 2015
321
84
25
Chennai
Guys I'm trying to connect my phone to laptop but phone doens't get recognised in the laptop. The device makes sound and so does the laptop. No pop-ups in either of devices. The phone starts to charge but no option in the notification shade to change the mode of connection though. I've tried with turning on the usb debugging too, but no help.

Laptop pups up an error message later that the "LAST USB DEVICE YOU CONNECTED MALFUNCTIONED. WINDOWS DOES NOT RECOGNISE IT".

Is this falut of my charging port or of laptop? Or windows 10?

I've tried connecting to all other ports and with different cables. My all other android devices connect though. Please help.

I've had this issue with pen drives and my USB port had an issue(short circuited).
Check these :
Try running devices troubleshooter from control panel.
If the phone is charging properly by using the same cable , it's probably an issue with the laptop.
Is it on pie?
 

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hbr_in

Member
Oct 30, 2014
14
2
Guys I'm trying to connect my phone to laptop but phone doens't get recognised in the laptop. The device makes sound and so does the laptop. No pop-ups in either of devices. The phone starts to charge but no option in the notification shade to change the mode of connection though. I've tried with turning on the usb debugging too, but no help.

Laptop pups up an error message later that the "LAST USB DEVICE YOU CONNECTED MALFUNCTIONED. WINDOWS DOES NOT RECOGNISE IT".

Is this falut of my charging port or of laptop? Or windows 10?

I've tried connecting to all other ports and with different cables. My all other android devices connect though. Please help.

1. Enable USB Debugging in developer options
2. Download and install ASUS USB Driver from asus website like below. Search for ASUS_Android_USB_drivers_for_Windows
www+asus+com-in-Phone-ZenFone_5_A502CG-HelpDesk_Download
i am newbie, replace + with . & - with /
 

joinsudhakarreddy

Senior Member
Oct 31, 2013
74
6
I've had this issue with pen drives and my USB port had an issue(short circuited).
Check these :
Try running devices troubleshooter from control panel.
If the phone is charging properly by using the same cable , it's probably an issue with the laptop.
Is it on pie?
Sir I've tried debugging thing already and set the option to MTP. I've run troubleshooter too but windows couldn't identify and solve the problem. I'm guessing the problem is with windows 10. So I've decided to installed windows 7 in a different drive. Maybe that'll solve the problem.

Phone is running on Oreo.

Note:- I think micro usb has four pins. One among them might be a ground pin. One must be for charging and other must be to transfer data. Correct me if I'm wrong.
 

Sevich

Member
Sep 19, 2018
10
2
Bandung
I had several times repairing phone with broken micro usb connector, it has 5 pin to be soldering on it. 2 for the power and 3 for data transfer. If the cable is fine for other devices then maybe the problem is not from the cable itself. I had an experience like that case before that if the notification from the pc says connected device is malfunctioned, that may caused by when u first time connected the phone to the pc, the device is disconnected when it still trying to instal the driver. When u connected the phone to pc check on the device manager, if u see "!" icon there, then theres the problem, ur phone driver not installed properly, u can try manual instal of device driver from there.
 

emily7772

New member
Oct 19, 2018
1
0
Last usb device you connected malfunctioned. Windows does not recognise it

"USB device not recognized. The last USB device you connected to this computer malfunctioned, and Windows does not recognize it” always appears in Windows 10 and Windows 8.
And the reasons for the issue contains:
  1. The currently loaded USB driver has become corrupted or unstable
  2. USB drivers need to be updated
  3. USB drive may be entering selective suspend
  4. USB has some damaged files or bad sectors
  5. USB drive has not been formatted correctly
For different reasons, you need to take different measure, but you can directly format it via AOMEI Partition Assistant to solve the usb device not recognize issue.
 

joinsudhakarreddy

Senior Member
Oct 31, 2013
74
6
The USB port itself was damaged. So I got replacement and now the new phone works fine with same laptop. Thanks you all for your replies.