I've found a few posts on other sites with no solutions yet. Hopefully I'm not being a pain and asking an already answered question elsewhere.
I have the amazon version of the Moto G6 Play, and I've been trying to unlock the bootloader. The problem is that motorola's device manager doesn't seem to install the necessary drives for the PC to recognize the phone is connected via usb, and frankly, Motorola's customer service hasn't helped in the slightest.
I'm running Windows 10, fully updated to the latest release, and my G6 is running android 8.0.0.0. I've unlocked the developer options, allowed OEM unlock, USB debugging, and changed the USB connection settings from "charging" to "MTP." I've installed the latest Motorola Device Manager, but I continue to see that the phone is listed as an unknown USB device from my device manager. I've tried manually updating the drivers both by searching the install folder for the MDM, as well as the Windows System 32 folder. I've also tried using the troubleshooter to find drivers online with no luck. When I run abd from the command console, it lists no connected devices and trying to run any commands fails to yield any response on either the phone or the console. I feel like there's something obvious that I must have missed, but for the life of me I can't figure out what.
Any suggestions? Thanks in advance.
I have the amazon version of the Moto G6 Play, and I've been trying to unlock the bootloader. The problem is that motorola's device manager doesn't seem to install the necessary drives for the PC to recognize the phone is connected via usb, and frankly, Motorola's customer service hasn't helped in the slightest.
I'm running Windows 10, fully updated to the latest release, and my G6 is running android 8.0.0.0. I've unlocked the developer options, allowed OEM unlock, USB debugging, and changed the USB connection settings from "charging" to "MTP." I've installed the latest Motorola Device Manager, but I continue to see that the phone is listed as an unknown USB device from my device manager. I've tried manually updating the drivers both by searching the install folder for the MDM, as well as the Windows System 32 folder. I've also tried using the troubleshooter to find drivers online with no luck. When I run abd from the command console, it lists no connected devices and trying to run any commands fails to yield any response on either the phone or the console. I feel like there's something obvious that I must have missed, but for the life of me I can't figure out what.
Any suggestions? Thanks in advance.
