Xperia ION kees 'soft resetting'... Battery dead?

[James666PKR]

I have had my LT28h Xperia ION for about 1 year now, but as of last week it seems to have developed a fault. I have tried the usual hard resets, wiping the phone of all data etc and restarting completely fresh, but to no avail.

Every so often (usually when the battery gets below 70%, the phone spontaneously does what looks a like a soft reset. What I mean by this is the screen cuts out, then 2 seconds later the phone restarts itself, loading through the 'SONY' screen etc until it reboots. I would have normally said that I think the phone is simply restarting itself, but it looks more like a soft reset because whenever i purposefully soft reset my phone (power/up buttons for 5 seconds) the screen cuts to black, but does so by fading the screen to black, going through a yellowy/orange colour (as if the LCD screen is bleeding)... This is what the screen does whenever it does this restart too, leading me to think it is a soft reset.

Sometimes when the phone restarts, it says the battery has 1% left, although there is well over 50% (if i turn the phone off manually and turn on again, sometimes it will say the true 50-70% battery status) and sometimes it says it has the correct battery %.

It usually does these restarts when I am doing something, like taking a photo/video or using an 'intensive app'.

I am using the latest 4.1.2 official OTA software, with a rooted phone (I have tried removing the root, but it still has the same problem so re-rooted it).

If anyone has a similar problem, or knows something I don't, I would be very grateful for your replies. I am praying it is not the battery, as ION's have stupid 'non-removable' battery's, and I don't know if I can be bothered taking apart the phone etc...

Thanks in advance

James

 

[w3nZ]

Did you try to flash the whole firmware again?

 

[James666PKR]

Did you try to flash the whole firmware again?

I have not done that no. I will try giving that a go in Flashtool when I get back to the USA (I am in Mexico at the moment).

Thanks

 

[James666PKR]

I have not done that no. I will try giving that a go in Flashtool when I get back to the USA (I am in Mexico at the moment).

Thanks

I have tried factory resetting, Flashing a new FTF with flashtool and still it keeps soft resetting. It does seem like a battery problem, so I drained it completely of all charge, then plugged it in to the wall charger over night. Now all it does when plugged in to charge is strange:

Red LED comes on as if it is charging, then 5 seconds later the LED turns off, phone starts to boot (screen comes on but does not even reach the 'SONY' bootup screen), then after 2 seconds it turns off again... then the red LED comes on again for 5 seconds, turns off, screen comes on for 2 seconds, then it turns off again... repeat...

I am going to leave it plugged in to see if it eventually reboots, but if anyone has any ideas that may help, I would be gratefull!

(P.S. I have tried hard resetting, and hard powering off by holding power and +volume key for 5 and 10 seconds respectively, but it just restarts back into this loop)

thanks

 

[James666PKR]

Bump... Phone has charged for 2 days straight, it stays on a solid red light, and it is completely unresponsive when unplugged.

When it is plugged in, I can try and do the hard reset, but it then just goes into the same loop as before. chargind (red LED), then not charging/booting up for 2 seconds, then restarts to charging etc...

It just doesn't seem to be able to get enough charge from the wall charger to fill the battery enough for the kernel to kick in..

 

[James666PKR]

A little update, after fiddling around with button combinations (this time by holding power/volume up/volume down all at once), I can get the phone to be recognised by the computer as an SEMC Flash Device by device manager. When I open up flashtool though it says:

-Device Connected with USB Debugging off
-For 2011 devices line, be sure you are not in MTP mode

This is odd because I always have USB debugging ON.

I cannot do anything with the device in Flashtool, OR Sony PC Companion, and I cannot boot into fastboot/flashmode at all, the phone is still just unresponsive to volume down when I plug into the computer, and also volume up etc...

Looks like my phone is completely bricked! Booooo

Any advice would be met with smiley emoticons!!!

 

[xgalt507x]

It is the battery

Hi, I had exactly the same issue, the phone used to restart like a soft reset, then it came nack with only 1% of battery.
As Sony only knows to say "Repair the soft with PC Companion" which obiously is not the problem, I decided to buy a brand new battery considering that I am from Panama, and I had to buy it through ebay, the location of the item was China, so I had to way 1 month to get my battety.
I changed it, and tataaan the phone worked without any problem... I sold it a week later. But yes dude it is the battery I can tell u for sure it is 100% the battery

 

[James666PKR]

Hi, I had exactly the same issue, the phone used to restart like a soft reset, then it came nack with only 1% of battery.
As Sony only knows to say "Repair the soft with PC Companion" which obiously is not the problem, I decided to buy a brand new battery considering that I am from Panama, and I had to buy it through ebay, the location of the item was China, so I had to way 1 month to get my battety.
I changed it, and tataaan the phone worked without any problem... I sold it a week later. But yes dude it is the battery I can tell u for sure it is 100% the battery

Awesome! thanks for that, much appreciated. I have already ordered a battery (again from china) about 2 weeks ago, so i hope it will arrive in a couple of weeks. Now for the tricky part of replacing it!

Thanks a bunch!

 

[Fahadcraft]

Help sony ion battery not charging but booting up

:crying::crying::crying:Welll I have a rooted sony ion running 4.1.2 and iv been tweaking my phone with pimp my rom and I had cwm recovery and then I flashed twrp recovery and I set the cpu govener to performace and a reboot and then I noticed the battery was crazy. I had it connected it to a wall charger and the phone keep discharging extremely fast!!! The battery woint go up 4 percent. and then I went to twrp recovery and did a factory reset and wipe chache and dalvik chache and reboot same problem. Then same problem. Then I flash the official 4.1.2 on my phone with flashtool same problem. Then I went to sleep and left it charging like for 10 hours. Then I turn on phone again it was worse. When I turn on my phone it would just shut down after a second. And after flashing firmware I lost recovery and root, Help!!!!!!!!!!

 

[James666PKR]

:crying::crying::crying:Welll I have a rooted sony ion running 4.1.2 and iv been tweaking my phone with pimp my rom and I had cwm recovery and then I flashed twrp recovery and I set the cpu govener to performace and a reboot and then I noticed the battery was crazy. I had it connected it to a wall charger and the phone keep discharging extremely fast!!! The battery woint go up 4 percent. and then I went to twrp recovery and did a factory reset and wipe chache and dalvik chache and reboot same problem. Then same problem. Then I flash the official 4.1.2 on my phone with flashtool same problem. Then I went to sleep and left it charging like for 10 hours. Then I turn on phone again it was worse. When I turn on my phone it would just shut down after a second. And after flashing firmware I lost recovery and root, Help!!!!!!!!!!

Well it doesn't sound like the same problem as mine, but I just changed my battery (it's quite fiddly, but if you are good with your hands, you can follow step by step guides on youtube), and then it worked perfectly! It is most likely your battery.... FYI you can get Android 4.4 kitkat now for your ion.. I have it, its great... just search the forums!

 

[lesmfunk]

xperia ion battery

Well it doesn't sound like the same problem as mine, but I just changed my battery (it's quite fiddly, but if you are good with your hands, you can follow step by step guides on youtube), and then it worked perfectly! It is most likely your battery.... FYI you can get Android 4.4 kitkat now for your ion.. I have it, its great... just search the forums!

Thanks for that final post. I am having identical issues that you have described in other posts. The SONY website goes nowhere on the issue.

So, what's a good price to pay for a battery? And, how long did it take to get it?

 

[James666PKR]

Thanks for that final post. I am having identical issues that you have described in other posts. The SONY website goes nowhere on the issue.

So, what's a good price to pay for a battery? And, how long did it take to get it?

Pretty sure I got mine from Amazon (it was ages ago, I forget) but i know you can get them from eBay too, just use some common sense and google it .

I got mine form hong kong in about 1 week along with a set of tools.. Managed to change the battery in under 30 mins.

 

[lesmfunk]

w/tools

Pretty sure I got mine from Amazon (it was ages ago, I forget) but i know you can get them from eBay too, just use some common sense and google it .

I got mine form hong kong in about 1 week along with a set of tools.. Managed to change the battery in under 30 mins.

Thanks for the tip on the tools. Just ordered one from China thru eBay for $25 CAD with shipping. There are cheaper ones, but no tools.

I'll reply to this thread once I fix it.

 

[vibhor garg]

can anybody tell me the reiable link to order battery...

hi,
i have the same issue....can anybody tell me the reliable link to order a battery for my xperia ion LT28i.....
i got confused when tried to search on google...
i am fron Mumbai, India....

and also tell me if its easy to change the battery myself......from the youtube videos it looks like i have to dissamble the phone totally.....this is terrifying for me as i am not an engineer (i am a doctor)?

any video link which shows how to replace battery easily.....without dissambling that much of things....?

 

[lesmfunk]

Not easy to change, but possible if you follow the youtube video.

I received the battery in exactly 3 weeks and took about an hour to change. I tore the audio jack from the sim card module so I was without sound until I replaced that part as well. Be careful.

There is an issue with the charging system of this phone. My new battery is starting to fail, I think. It has difficulty accepting a charge if I let it go down to 1%.

I have another year on contract so I'm thinking of buying another new battery.

This is obviously a defect.

 

[Xperia Ion PB]

Xperia Ion

A little update, after fiddling around with button combinations (this time by holding power/volume up/volume down all at once), I can get the phone to be recognised by the computer as an SEMC Flash Device by device manager. When I open up flashtool though it says:

-Device Connected with USB Debugging off
-For 2011 devices line, be sure you are not in MTP mode

This is odd because I always have USB debugging ON.

I cannot do anything with the device in Flashtool, OR Sony PC Companion, and I cannot boot into fastboot/flashmode at all, the phone is still just unresponsive to volume down when I plug into the computer, and also volume up etc...

Looks like my phone is completely bricked! Booooo

Any advice would be met with smiley emoticons!!!

I'm having that same problem now @James666PKR, Did your Sony Xperia Ion works normal when your change your battery?