Xperia Z3 Sleep of death / Won't respond to anything

[cheesecake2]

This should help anyone with a Z3 or Z3 compact where their phone doesn't turn on or do ANYTHING.

In my experience I was using my 2 week old Z3, no problems, until one day I locked the screen using the power button and it wouldn't turn back on.
I tried everything, soft reset, hard reset, yellow button next to sim card tray, plugging it into my computer etc etc. Still nothing.
I knew the phone was working because it started to get quite hot towards the top of the phone.
Eventually came across a fix that worked for me and hopefully will for you, so don't think you've got a shiny new ornament just yet.

I don't know what is required and what isn't but this is what worked for me:
1. Hold the volume down button for 30 seconds
2. Keep it held and plug your phone into a power source (wall or computer) using the USB cable. No response?
3. Let go of the volume down button. Now press the volume down button and power button together for 5 seconds. Still no response?
4. Press the volume up button and power button together for 10 seconds. This should cause your device to vibrate 3 times and then show the battery charging screen.
5. Turn the device on using the power button as normal.

Alas!
I was ready to send mine off to Sony's awfully long repair service which last time took nearly 8 weeks (I could've personally driven to Japan/China and back from the UK)

Hope this works for someone!

 

[festizzio]

I think the last step is all that's required. Holding the volume up button & power button for a few seconds (5? 10?) will cause it to vibrate 3 times and reset. It gets you out of pretty much anywhere; learned that from messing with my Z1C's bootloader.

 

[engr.emersoncruz04]

Having the same problem

I'm having the same problem, my Z3 compact is nearly 4 weeks old.

during 5 in the morning, my battery is at 80%, then I lock the screen and went to sleep.
then I woke up around 4pm and my phone is dead as ****, doesn't respond to anything
I do. I've tried what you've said in this post and nothing happens.

I have few APPS in my phone and I never tried exposing my phone into water. can somebody please
help me

 

[danw_oz]

This should help anyone with a Z3 or Z3 compact where their phone doesn't turn on or do ANYTHING.

In my experience I was using my 2 week old Z3, no problems, until one day I locked the screen using the power button and it wouldn't turn back on.
I tried everything, soft reset, hard reset, yellow button next to sim card tray, plugging it into my computer etc etc. Still nothing.
I knew the phone was working because it started to get quite hot towards the top of the phone.
Eventually came across a fix that worked for me and hopefully will for you, so don't think you've got a shiny new ornament just yet.

I don't know what is required and what isn't but this is what worked for me:
1. Hold the volume down button for 30 seconds
2. Keep it held and plug your phone into a power source (wall or computer) using the USB cable. No response?
3. Let go of the volume down button. Now press the volume down button and power button together for 5 seconds. Still no response?
4. Press the volume up button and power button together for 10 seconds. This should cause your device to vibrate 3 times and then show the battery charging screen.
5. Turn the device on using the power button as normal.

Alas!
I was ready to send mine off to Sony's awfully long repair service which last time took nearly 8 weeks (I could've personally driven to Japan/China and back from the UK)

Hope this works for someone!

One pretty important feature you left out here, which is as close as you can get as a battery pull, open the microsd slot, and inside is a little yellow button, push this in will 9 times out of 10 power cycle your phone.

 

[requiem2es]

Same problem

I'm having the same problem, my Z3 compact is nearly 4 weeks old.

during 5 in the morning, my battery is at 80%, then I lock the screen and went to sleep.
then I woke up around 4pm and my phone is dead as ****, doesn't respond to anything
I do. I've tried what you've said in this post and nothing happens.

I have few APPS in my phone and I never tried exposing my phone into water. can somebody please
help me

I am having the same problem. I just bought the device through Amazon DE and i am thinking in returning it. Any way to solve this ?

 

[requiem2es]

I have noticed that in my case, at least, this is always happening when the battery percentage is getting close to 50% (half of the battery is consumed). I have KitKat 4.4.4 and i expect this problem to be solved with the new Android 5.0 Lollipop upgrade.

 

[uFito.cc]

Sleep of death companion... other issues?

Hello all,

Xperia Z3 (Tmo D6616) since January. Super happy with the phone, especially being able to run long distance without worrying about sweat damage, listening to music in the shower, and other shenanigans otherwise impossible before. Anyways, yesterday morning i was showering, phone was alright. After shower dried the phone with a towel and put it on a shelf in the bathroom. Forgot about the phone for thirty minutes, came back and noticed that the camera had fog condensation inside the lens. Ohhhh! crap, so I open the ports and put the phone near a fan. Also, phone wont turn on... So my first thought is water damage. So I packed the phone in dry rice for a few hours. Take sim and SD card out. Next i decide to power cycle the phone with the yellow button on the sim port. Phone buzzes three times. But after that... nothing. Phone has been stored in rice since. When i plug it i get rapid red led blinking. I called Tmo and dude tells me that he has the same phone, and that it souds like deep sleep, not water damage, due to led and buzzing. Problem is i can't replicate buzzing and no combination of the above seems to work. At a loss. Any of you know what the red led blinking means while the usb charger plugged?

PS: condensation gone from phone, or so it seems.

 

[Dannydinkles]

Same problem

Hi all,

After 4 weeks my new Z3 would randomly shutdown and I would turn it back on, until of course it refused to switch back on.

I have attempted a hard reset using all 3 combinations of the power and volume buttons. The only response was 3 vibrations from holding all 3 buttons whilst plugged into a charger. The red light would flash intermittently whilst on charge, and constantly when either buttons are held down.

When plugged into a PC, the USB connection would repeatedly connect and disconnect.

Is there any hope? I need to recover photos from my mothers funeral.

 

[uFito.cc]

UPDATE

Hello all,

Xperia Z3 (Tmo D6616) since January. Super happy with the phone, especially being able to run long distance without worrying about sweat damage, listening to music in the shower, and other shenanigans otherwise impossible before. Anyways, yesterday morning i was showering, phone was alright. After shower dried the phone with a towel and put it on a shelf in the bathroom. Forgot about the phone for thirty minutes, came back and noticed that the camera had fog condensation inside the lens. Ohhhh! crap, so I open the ports and put the phone near a fan. Also, phone wont turn on... So my first thought is water damage. So I packed the phone in dry rice for a few hours. Take sim and SD card out. Next i decide to power cycle the phone with the yellow button on the sim port. Phone buzzes three times. But after that... nothing. Phone has been stored in rice since. When i plug it i get rapid red led blinking. I called Tmo and dude tells me that he has the same phone, and that it souds like deep sleep, not water damage, due to led and buzzing. Problem is i can't replicate buzzing and no combination of the above seems to work. At a loss. Any of you know what the red led blinking means while the usb charger plugged?

PS: condensation gone from phone, or so it seems.

FYI, currently in RMA process through Tmo... gonna get a refurb... not the happiest camper with Sony's approach, however, this begs the question: Given the spate of issues with Z3's maybe a refurb would not be such a bad idea, especially if it addresses the issues that are most common... Anyone received a Z3 refurbished? Would you mind sharing your experience?

 

[jbj2008]

Try connecting a diff screen at a technician....dont pay unless it works..

Hi all,

After 4 weeks my new Z3 would randomly shutdown and I would turn it back on, until of course it refused to switch back on.

I have attempted a hard reset using all 3 combinations of the power and volume buttons. The only response was 3 vibrations from holding all 3 buttons whilst plugged into a charger. The red light would flash intermittently whilst on charge, and constantly when either buttons are held down.

When plugged into a PC, the USB connection would repeatedly connect and disconnect.

Is there any hope? I need to recover photos from my mothers funeral.

Try connecting a diff screen at a technician....dont pay unless it works..

 

[herzzreh]

Doesn't help you, but as a side note, I had mine replaced twice using Jump and both times I received a brand new phone sealed in the box. BTW, last one has Dec 14 build date and the assembly is much better than earlier ones I had.

 

[rhy04]

super thanks!!!

This should help anyone with a Z3 or Z3 compact where their phone doesn't turn on or do ANYTHING.

In my experience I was using my 2 week old Z3, no problems, until one day I locked the screen using the power button and it wouldn't turn back on.
I tried everything, soft reset, hard reset, yellow button next to sim card tray, plugging it into my computer etc etc. Still nothing.
I knew the phone was working because it started to get quite hot towards the top of the phone.
Eventually came across a fix that worked for me and hopefully will for you, so don't think you've got a shiny new ornament just yet.

I don't know what is required and what isn't but this is what worked for me:
1. Hold the volume down button for 30 seconds
2. Keep it held and plug your phone into a power source (wall or computer) using the USB cable. No response?
3. Let go of the volume down button. Now press the volume down button and power button together for 5 seconds. Still no response?
4. Press the volume up button and power button together for 10 seconds. This should cause your device to vibrate 3 times and then show the battery charging screen.
5. Turn the device on using the power button as normal.

Alas!
I was ready to send mine off to Sony's awfully long repair service which last time took nearly 8 weeks (I could've personally driven to Japan/China and back from the UK)

Hope this works for someone!

hello, at last i found the answer,! tried all the suggested actions i searched on the blogs, but this one really worked for my xperia z3c and after that it updated to lollipop, i hope it would not shut down randomly again, i'll wait for maybe 2 months before i actually make it my main phone again, but at least it's back now and i really miss my xperia z3c, it's really the best for me thanks to you!!! God bless!

 

[fqboy]

Sometimes (once/day), when i woke up my Z3C from sleep, the touch screen is frozen and the only way is to reboot it with power and volume buttons.

How can i debug this behavior ? I found nothing about that issue...

 

[hangover27]

Thanks for this post!

I've managed to get to the point of three vibrations, but then it just burns the leds in three colors, and then vibrates 3 times again and so on.
I've also managed to get to a point where the led stays constant blue (by playing with the volume up/down).
But now what?

 

[gadmouh]

Worked for me

:good::good:

the 4th step worked for me, thank you

4. Press the volume up button and power button together for 10 seconds. This should cause your device to vibrate 3 times and then show the battery charging screen.

 

[Krishnametal87]

Xperia Z3 keeps restarting when trying to charge

Hi all, I don't know if someone did encounter same problem as I. Yesterday my Z3 was 100% charged. Overnight the phone started to restart and battery % went nearly dead showing around 2% left and the red led light starting blinking as well. I tried to plug on charge to a wall source and now it keeps restarting and the "Sony" logo only would appear and it keeps to restart again.
Saw some solutions among which I have tried press holding the volume up button along the power button so as it should vibrate 3 time but in vain. The phone ain't charging anymore and it keeps restarting either plugged with my pc or wall.
Please can anyone help on this one?
Cheers
Kris

 

[xperiaz3compactproblem]

Need Help Sir/Madam XperiaZ3compactproblem

Hi!! Guys... i have a same problem here my xperia compact suddenly turn off after charging... before other remedy its working volume up + power button, the yellow botton near sim card, volume down + power button. Now its not working when i plug it to power source like laptop and others sometimes LED turn red but after 5mins it will be gone... by the way last month i able to connect it my laptop i was able to PC repair using Sony Companion but now since its only red light it can able to connect even though i hold volume down it cant connect... what should i do i want to use my phone guys need your help badly...

:crying::crying::crying: this phone is very expensive just to throw away

 

[bigup7]

i had this for the first time last week, it was whilst i pulled the sim tray when the phone was switched on, the z3 said restarting and didnt come back on

a quick google at the time and i had to press the volume up button and power button together for 10 seconds which worked fine

 

[jasjaz]

In my sony xperia z3c when I connect it to an outlet/pc the small red light will light up and then nothing (no battery charging image), I've done the steps also pressed the yellow button beside the sim slot but still nothing... Help Please :crying::crying::crying:..... need my phone back asap.... thanks!!!

 

[matflopes]

I decided using Flastools

Friends tive that same device problem is only with the red LED on.
The solution was to use the flastools , installing a new ROM ..
I hope this helps someone !!
Sorry for my bad english !!