Last November I bought an unlocked XT1625 from B&H Photo on Black Friday. It is stock, never loaded with special firmware or ROMs. The phone now has the following problems:
1. Screen is completely black. I never see anything on the screen -- no splash screen, nothing. As far as I can tell, the phone is not booting, but I also see nothing on the screen so it is harder to know. Maybe the phone is on but I just do not see anything because the display is broken.
2. If I press and hold the power button, the phone vibrates intermittently every 10-15 seconds for a total of two to four vibrations. Then it stops and acts completely dead again.
3. When I plug in the phone to the charger, I see a two white flashes at the bottom right of the display.
I have tried all sorts of hard reset methods -- hold power button, press power and volume down at the same time, etc. Nothing has worked. Any suggestions?
1. Screen is completely black. I never see anything on the screen -- no splash screen, nothing. As far as I can tell, the phone is not booting, but I also see nothing on the screen so it is harder to know. Maybe the phone is on but I just do not see anything because the display is broken.
2. If I press and hold the power button, the phone vibrates intermittently every 10-15 seconds for a total of two to four vibrations. Then it stops and acts completely dead again.
3. When I plug in the phone to the charger, I see a two white flashes at the bottom right of the display.
I have tried all sorts of hard reset methods -- hold power button, press power and volume down at the same time, etc. Nothing has worked. Any suggestions?
