XZP camera crashes the phone quite often

[nuficek]

Hi,
Does anyone have an issue with XZP camera app? The camera app randomly crashes the phone quite often. I tried to clear the cache, make software repair and non of those options solved the problem. There was no issue in safe mode but maybe I didn't run the mode long enough to simulate the problem. I run 45.0.A.5.1 firmware version. No new update available for my version yet.

 

[earthchie]

I have this problem too. Everytime I access camera from 3rd party app (E.g. Facebook, instagram, Manual Camera) My phone is unresponsive for minutes. Access camera from shutter button while phone is sleep can also cause this too.

Now I avoid this issue by took pictures with sony camera first and then browse it from 3rd party app.

 

[nuficek]

But I experience the issue when I start the camera via hardware button also via original app shortcut

 

[reiriop]

I have this problem as well, it doesn't happen every time but it happens often when I open the camera, the phone freezes and reboots. Does yours reboot or do you just force stop the camera app?

 

[nuficek]

Yeah exactly, the phone reboots. How did you solve the problem. I tried to contact the Sony support but they recommended common procedures like clear cache and software repair (factory reset). None of those solutions helped at all

 

[Mangtas_666]

What model number do you have guys?

Sent from my G8142 using XDA-Developers Legacy app

 

[nuficek]

I have G8141.

I also tried to find solution on Sony support forum but no one from the support team isn't interested:

https://talk.sonymobile.com/t5/Camera/Xperia-XZ-Premium-Camera-crashes-phone-often/td-p/1235611

 

[reiriop]

Does anyone know if this is being seen on all firmware? I have the G8142 with Hong Kong firmware, I haven't heard my wife mention this issue and she has the G8142 with the US firmware.

 

[nuficek]

I have a Germany Vodafone firmware having this issue

 

[MrRoboDot]

I've got the same problem on my Z1 compact. It comes with the braodcom security patch almost 2 weeks ago. Phone runs hot, freezes, reboots or needs to become rebooted.

 

[nuficek]

Looks like there's no suggestions or solution so far. The best would be to flash another version of firmware. But since Munjeni has been banned there is no guide how to flash 2017 models and where to download the latest version of the flash tool. Any idea?

 

[nuficek]

The problem seems to be solved after the last update 45.0.A.7.120. No camera crash past 3 days!

 

[nuficek]

Today the camera crashed again So unfortunately the issue has not been solved!

 

[Kanchuka]

Today the camera crashed again So unfortunately the issue has not been solved!

i think the problem is not with camera app or software. please use in safe mode. if it is yes we can think its because of software. but my think is its because of 3rd party app. please try to think and uninstall the software's what you installed in latest.

i think this is the solution. not because of the camera app or Sony software issue

 

[nuficek]

I got the same answer from Sony support. Since it's occasional bug it is very hard to find out which app can cause the issue. I tried to unistall most of apps. But sometimes it's very often and sometimes it takes 1 to 2 days to crash the camera. Should I only look for app with permision to camera or it can be any app even not using the camera?

 

[SomaCruz97]

i have this issue too, i got the phone like two days ago and i'm upset about this issue.However i tried yesterday to remove the sd card to see if it will help resolve the problem will my phone haven't crashed yet, it may be the source of the problem.

 

[cheetah2k]

i have this issue too, i got the phone like two days ago and i'm upset about this issue.However i tried yesterday to remove the sd card to see if it will help resolve the problem will my phone haven't crashed yet, it may be the source of the problem.

Interesting you say this as I was having issues with my SD card when it was used for camera photo storage... My Lexar 1000x 128gb card would work for a few days, then photos would become corrupted and camera crashing began.. not long after, games started having issues and not loading and even after rebooting the phone and wiping the apps cache/data, it would still crash. So I pulled the card, full reset the phone, and zero issues ever since.

I recently bought a Samsung 256gb Evo Plus microsd, and after a few weeks, zero issues. all good..