Question Zenfone 8 suddenly died - no sign of life - Asus EU support not covering because of an unlocked bootloader

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eVen123

Member
Jul 31, 2018
25
7
I don't know if it's relevant - I got a RAMdump a couple a week and a half ago.

The phone just out of the blue went into the ramdump screen. I was terrified. In the end, I just rebooted it and it was fine. It happened once again, but a reboot worked.

After that, I got an update to LOS and now, I've received no more ramdumps. It seems to just have been one ROM update where this was an issue. I can't confirm/vouch that it was ROM related, but it seemed that way, since it's now gone.
 

Adaoh

Senior Member
Jun 13, 2021
133
61
ASUS ZenFone 8
I don't know if it's relevant - I got a RAMdump a couple a week and a half ago.

The phone just out of the blue went into the ramdump screen. I was terrified. In the end, I just rebooted it and it was fine. It happened once again, but a reboot worked.

After that, I got an update to LOS and now, I've received no more ramdumps. It seems to just have been one ROM update where this was an issue. I can't confirm/vouch that it was ROM related, but it seemed that way, since it's now gone.
Yeah LineageOS sometimes crashed on me while charging with the stock charger. Weird behaviour as it does not happen on stock for me. Happy to know that it is now fixed though!
 
Mar 15, 2016
19
9
I have now my second ZF8, because i like it a lot. The first died suddenly in the first 6 months or so, luckely i got refund from the seller after a long email discussion. My secod Zenfone is still working. Its rooted like the first one.
Today the phone of my girlfriend died, seams like "sudden death" too. She bought it used so no chance of refund, but despite so little chances of help I will try to somehow get in touch with Asus for an explanation and a solution.
 

mihalru

New member
Jun 21, 2022
2
0
I have very similar problem. My Zenfone 8 died at around 19% battery. No response now. Did you manage to recoer your files without breaking the warranty?
 
Mar 15, 2016
19
9
I have now my second ZF8, because i like it a lot. The first died suddenly in the first 6 months or so, luckely i got refund from the seller after a long email discussion. My secod Zenfone is still working. Its rooted like the first one.
Today the phone of my girlfriend died, seams like "sudden death" too. She bought it used so no chance of refund, but despite so little chances of help I will try to somehow get in touch with Asus for an explanation and a solution.
edit:

Good News!!
Short version: after one month emailing back and foth and arguing with Asus:
I got refund a free new/repaired ZF8 in exchange to my defect and BOOTLOADER UNLOCKED phone.

long version:
first of all: I bought the phone for my GF. It was used with a unlocked bootloader and rooted, but younger than 2 years, so theoretical in warranty.
First I fullfilled RMA formular and send device to Asus.
In the beginning they declined the phone because "the device is not covered by warranty, because the given issue is a softwareproblem and thus not covered by warranty.
Then the send my a cost estimate over 528,48€ for repair. Thats hillarious, almost the price of a new phone.
I send an email and explained the issue while claiming it's a hardware issue. In this email I linked these forums:

https://www.reddit.com/r/ASUS/comments/pshs89 https://www.reddit.com/r/zenfone8/comments/pd2ga2
and told them to read carefully.
Answer: No warranty, because of unlocked bootloader.
Me: Unlocked bootloader has nothing to do with hardware issues. Have you read in forums?
(Meanwhile ignoring emails refering to processing fees and the cost estimate.)
Asus: Unlocked bootloader, means no warranty. Try to contact your seller and ask him for refund.
Me: First I don't know how the reseller could help, becaus it's Asus fault. Second I don't care about warranty, fact: the device was faulty immediately after it left the production. I payed for the device, so Asus has to deliver. Maybe you didn't get the issue correctly so please explain it to me:
Why has my phone died?
Asus: We will check your issue and we get in touch again.
Asus: Dear customer, we will offer you a free repair.

Now the repaired or maybe new phone is on the way to me.

Guys stay strong!! Take the time, It's worth it!!

Greetings
 
Mar 15, 2016
19
9
Good news, read here!!!



Same here, phone was charging, suddenly turned off. Since then no sight of life, no led, Display won't turn on, nothing.
Asked Asus for refund, no chance because I bought my phone from China HongKong not EU. Asus can't even offer fee-based repair because then "don't have the spareparts".
Now I'm disgussing with my seller for refund....
 

blackhawk

Senior Member
Jun 23, 2020
9,371
3,747
Samsung Galaxy Note 10+
edit:

Good News!!
Short version: after one month emailing back and foth and arguing with Asus:
I got refund a free new/repaired ZF8 in exchange to my defect and BOOTLOADER UNLOCKED phone.

long version:
first of all: I bought the phone for my GF. It was used with a unlocked bootloader and rooted, but younger than 2 years, so theoretical in warranty.
First I fullfilled RMA formular and send device to Asus.
In the beginning they declined the phone because "the device is not covered by warranty, because the given issue is a softwareproblem and thus not covered by warranty.
Then the send my a cost estimate over 528,48€ for repair. Thats hillarious, almost the price of a new phone.
I send an email and explained the issue while claiming it's a hardware issue. In this email I linked these forums:

https://www.reddit.com/r/ASUS/comments/pshs89 https://www.reddit.com/r/zenfone8/comments/pd2ga2
and told them to read carefully.
Answer: No warranty, because of unlocked bootloader.
Me: Unlocked bootloader has nothing to do with hardware issues. Have you read in forums?
(Meanwhile ignoring emails refering to processing fees and the cost estimate.)
Asus: Unlocked bootloader, means no warranty. Try to contact your seller and ask him for refund.
Me: First I don't know how the reseller could help, becaus it's Asus fault. Second I don't care about warranty, fact: the device was faulty immediately after it left the production. I payed for the device, so Asus has to deliver. Maybe you didn't get the issue correctly so please explain it to me:
Why has my phone died?
Asus: We will check your issue and we get in touch again.
Asus: Dear customer, we will offer you a free repair.

Now the repaired or maybe new phone is on the way to me.

Guys stay strong!! Take the time, It's worth it!!

Greetings
Yay! Maybe Asus has seen this issue on the ones running stock... more then a few times🤣
Only persistent is omnipotent.

Misconfigured firmware can blow out hardware so Asus is well within their rights to deny a claim, especially if it's stated in writing.
Sometimes Samsung will warranty the display on a rooted device but charge the owner for a new mobo to "fix" the user caused damage🤣
Outcomes in these situations can be varied and at times bizarrely counterproductive.
 

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  • 2
    I have now my second ZF8, because i like it a lot. The first died suddenly in the first 6 months or so, luckely i got refund from the seller after a long email discussion. My secod Zenfone is still working. Its rooted like the first one.
    Today the phone of my girlfriend died, seams like "sudden death" too. She bought it used so no chance of refund, but despite so little chances of help I will try to somehow get in touch with Asus for an explanation and a solution.
    edit:

    Good News!!
    Short version: after one month emailing back and foth and arguing with Asus:
    I got refund a free new/repaired ZF8 in exchange to my defect and BOOTLOADER UNLOCKED phone.

    long version:
    first of all: I bought the phone for my GF. It was used with a unlocked bootloader and rooted, but younger than 2 years, so theoretical in warranty.
    First I fullfilled RMA formular and send device to Asus.
    In the beginning they declined the phone because "the device is not covered by warranty, because the given issue is a softwareproblem and thus not covered by warranty.
    Then the send my a cost estimate over 528,48€ for repair. Thats hillarious, almost the price of a new phone.
    I send an email and explained the issue while claiming it's a hardware issue. In this email I linked these forums:

    https://www.reddit.com/r/ASUS/comments/pshs89 https://www.reddit.com/r/zenfone8/comments/pd2ga2
    and told them to read carefully.
    Answer: No warranty, because of unlocked bootloader.
    Me: Unlocked bootloader has nothing to do with hardware issues. Have you read in forums?
    (Meanwhile ignoring emails refering to processing fees and the cost estimate.)
    Asus: Unlocked bootloader, means no warranty. Try to contact your seller and ask him for refund.
    Me: First I don't know how the reseller could help, becaus it's Asus fault. Second I don't care about warranty, fact: the device was faulty immediately after it left the production. I payed for the device, so Asus has to deliver. Maybe you didn't get the issue correctly so please explain it to me:
    Why has my phone died?
    Asus: We will check your issue and we get in touch again.
    Asus: Dear customer, we will offer you a free repair.

    Now the repaired or maybe new phone is on the way to me.

    Guys stay strong!! Take the time, It's worth it!!

    Greetings
  • 6
    Well, in EU it's illegal to deny warranty claims due to customer changes that had nothing to do with the actual damage. I would just try to get a different person from Asus, it would seem pretty stupid that none of them are aware of this law.
    Well, actually I opened a case at the European Commission’s « Online Dispute Resolution » against Asus Europe, and didn’t get an answer, but 3 days later I got an email from UPS saying that they had shipped my repaired phone back.

    Still trying to get any apology/explanation from Asus but I guess they finally accepted haha, good news for me anyways.
    3
    Hi,

    A week ago I was using my < 4 months old Zenfone 8 while traveling in Germany, and at 19% battery the screen turned black. I went back home, tried charging it for as long as possible, it was staying cold and never showed any sign of life.

    So I opened a RMA on Asus Belgium website (as I am from Belgium), and shipped the phone to their repair center.
    Today, I got an email from them, saying that the warranty wasn't covering the damage, and that I had to pay 500,28€ for a replacement of the motherboard.

    When going into their OOW website, I saw this table :
    Warranty start:2021-05-16Warranty end:2023-05-15
    Issue date:2021-09-13Receive date:2021-09-15
    Charge reason:OOWCustomer agree to quotation:
    Charge reason:OOW - Out of warranty ASUS Product Unlock Flag-oow scratched

    It seems to me that the "unlock flag" is their bootloader unlock tool, that I had indeed used to root the phone before, and wanted to try a few custom ROM - which I actually never did since there were none at the time. Of course, this is completely unrelated to the issue, as it is not even rooted anymore and I basically did nothing with it.

    As I am from the EU, I saw that there are laws that protect consumers from these types of abusive behaviors from companies, as explained here https://piana.eu/root/

    I am therefore
    1) looking for people who had this problem with their Zenfone 8 (what is it actually? never seen a brand new phone die like this)
    2) looking for people who had their warranty denied for an unlocked bootloader in the EU, and what is possible to do

    Thank you very much for your attention and for your help
    3
    22 dead zf8 so far in the asus forum thread. #asusZF8DeadGate
    2
    What type of zenfone did you have?

    I am wondering whether only 256GB phones have this issue
    256GB that died, new 128GB is ok
    2
    I have now my second ZF8, because i like it a lot. The first died suddenly in the first 6 months or so, luckely i got refund from the seller after a long email discussion. My secod Zenfone is still working. Its rooted like the first one.
    Today the phone of my girlfriend died, seams like "sudden death" too. She bought it used so no chance of refund, but despite so little chances of help I will try to somehow get in touch with Asus for an explanation and a solution.
    edit:

    Good News!!
    Short version: after one month emailing back and foth and arguing with Asus:
    I got refund a free new/repaired ZF8 in exchange to my defect and BOOTLOADER UNLOCKED phone.

    long version:
    first of all: I bought the phone for my GF. It was used with a unlocked bootloader and rooted, but younger than 2 years, so theoretical in warranty.
    First I fullfilled RMA formular and send device to Asus.
    In the beginning they declined the phone because "the device is not covered by warranty, because the given issue is a softwareproblem and thus not covered by warranty.
    Then the send my a cost estimate over 528,48€ for repair. Thats hillarious, almost the price of a new phone.
    I send an email and explained the issue while claiming it's a hardware issue. In this email I linked these forums:

    https://www.reddit.com/r/ASUS/comments/pshs89 https://www.reddit.com/r/zenfone8/comments/pd2ga2
    and told them to read carefully.
    Answer: No warranty, because of unlocked bootloader.
    Me: Unlocked bootloader has nothing to do with hardware issues. Have you read in forums?
    (Meanwhile ignoring emails refering to processing fees and the cost estimate.)
    Asus: Unlocked bootloader, means no warranty. Try to contact your seller and ask him for refund.
    Me: First I don't know how the reseller could help, becaus it's Asus fault. Second I don't care about warranty, fact: the device was faulty immediately after it left the production. I payed for the device, so Asus has to deliver. Maybe you didn't get the issue correctly so please explain it to me:
    Why has my phone died?
    Asus: We will check your issue and we get in touch again.
    Asus: Dear customer, we will offer you a free repair.

    Now the repaired or maybe new phone is on the way to me.

    Guys stay strong!! Take the time, It's worth it!!

    Greetings