Question Zenfone 8 suddenly died - no sign of life - Asus EU support not covering because of an unlocked bootloader

[eVen123]

I don't know if it's relevant - I got a RAMdump a couple a week and a half ago.

The phone just out of the blue went into the ramdump screen. I was terrified. In the end, I just rebooted it and it was fine. It happened once again, but a reboot worked.

After that, I got an update to LOS and now, I've received no more ramdumps. It seems to just have been one ROM update where this was an issue. I can't confirm/vouch that it was ROM related, but it seemed that way, since it's now gone.

 

[Adaoh]

I don't know if it's relevant - I got a RAMdump a couple a week and a half ago.

The phone just out of the blue went into the ramdump screen. I was terrified. In the end, I just rebooted it and it was fine. It happened once again, but a reboot worked.

After that, I got an update to LOS and now, I've received no more ramdumps. It seems to just have been one ROM update where this was an issue. I can't confirm/vouch that it was ROM related, but it seemed that way, since it's now gone.

Yeah LineageOS sometimes crashed on me while charging with the stock charger. Weird behaviour as it does not happen on stock for me. Happy to know that it is now fixed though!

 

[Boneface Johnson]

I have now my second ZF8, because i like it a lot. The first died suddenly in the first 6 months or so, luckely i got refund from the seller after a long email discussion. My secod Zenfone is still working. Its rooted like the first one.
Today the phone of my girlfriend died, seams like "sudden death" too. She bought it used so no chance of refund, but despite so little chances of help I will try to somehow get in touch with Asus for an explanation and a solution.

 

[mihalru]

I have very similar problem. My Zenfone 8 died at around 19% battery. No response now. Did you manage to recoer your files without breaking the warranty?

 

[Boneface Johnson]

I have now my second ZF8, because i like it a lot. The first died suddenly in the first 6 months or so, luckely i got refund from the seller after a long email discussion. My secod Zenfone is still working. Its rooted like the first one.
Today the phone of my girlfriend died, seams like "sudden death" too. She bought it used so no chance of refund, but despite so little chances of help I will try to somehow get in touch with Asus for an explanation and a solution.

edit:

Good News!!
Short version: after one month emailing back and foth and arguing with Asus:
I got refund a free new/repaired ZF8 in exchange to my defect and BOOTLOADER UNLOCKED phone.

long version:
first of all: I bought the phone for my GF. It was used with a unlocked bootloader and rooted, but younger than 2 years, so theoretical in warranty.
First I fullfilled RMA formular and send device to Asus.
In the beginning they declined the phone because "the device is not covered by warranty, because the given issue is a softwareproblem and thus not covered by warranty.
Then the send my a cost estimate over 528,48€ for repair. Thats hillarious, almost the price of a new phone.
I send an email and explained the issue while claiming it's a hardware issue. In this email I linked these forums:

Zenfone 8 died while in use - did this happen to anyone else?

While i was scrolling around on the phone in suddenly died on me. From scrolling the web to absolute dead in my hands. It does not charge, it is not recognized by a PC, it does not go in boot mode or anything like that - absolutely dead. I had it for 1 year and will not fix it as fixing cost...

zentalk.asus.com

Zenfone 8 suddenly died - no sign of life - Asus EU support not covering because of an unlocked bootloader

Hi, A week ago I was using my < 4 months old Zenfone 8 while traveling in Germany, and at 19% battery the screen turned black. I went back home, tried charging it for as long as possible, it was staying cold and never showed any sign of life...

forum.xda-developers.com

https://www.reddit.com/r/ASUS/comments/pshs89 https://www.reddit.com/r/zenfone8/comments/pd2ga2
and told them to read carefully.
Answer: No warranty, because of unlocked bootloader.
Me: Unlocked bootloader has nothing to do with hardware issues. Have you read in forums?
(Meanwhile ignoring emails refering to processing fees and the cost estimate.)
Asus: Unlocked bootloader, means no warranty. Try to contact your seller and ask him for refund.
Me: First I don't know how the reseller could help, becaus it's Asus fault. Second I don't care about warranty, fact: the device was faulty immediately after it left the production. I payed for the device, so Asus has to deliver. Maybe you didn't get the issue correctly so please explain it to me:
Why has my phone died?
Asus: We will check your issue and we get in touch again.
Asus: Dear customer, we will offer you a free repair.

Now the repaired or maybe new phone is on the way to me.

Guys stay strong!! Take the time, It's worth it!!

Greetings

 

[Boneface Johnson]

Good news, read here!!!

Zenfone 8 suddenly died - no sign of life - Asus EU support not covering because of an unlocked bootloader

Hi, A week ago I was using my < 4 months old Zenfone 8 while traveling in Germany, and at 19% battery the screen turned black. I went back home, tried charging it for as long as possible, it was staying cold and never showed any sign of life...

forum.xda-developers.com

Same here, phone was charging, suddenly turned off. Since then no sight of life, no led, Display won't turn on, nothing.
Asked Asus for refund, no chance because I bought my phone from China HongKong not EU. Asus can't even offer fee-based repair because then "don't have the spareparts".
Now I'm disgussing with my seller for refund....

 

[blackhawk]

edit:

Good News!!
Short version: after one month emailing back and foth and arguing with Asus:
I got refund a free new/repaired ZF8 in exchange to my defect and BOOTLOADER UNLOCKED phone.

long version:
first of all: I bought the phone for my GF. It was used with a unlocked bootloader and rooted, but younger than 2 years, so theoretical in warranty.
First I fullfilled RMA formular and send device to Asus.
In the beginning they declined the phone because "the device is not covered by warranty, because the given issue is a softwareproblem and thus not covered by warranty.
Then the send my a cost estimate over 528,48€ for repair. Thats hillarious, almost the price of a new phone.
I send an email and explained the issue while claiming it's a hardware issue. In this email I linked these forums:

Zenfone 8 died while in use - did this happen to anyone else?

While i was scrolling around on the phone in suddenly died on me. From scrolling the web to absolute dead in my hands. It does not charge, it is not recognized by a PC, it does not go in boot mode or anything like that - absolutely dead. I had it for 1 year and will not fix it as fixing cost...

zentalk.asus.com

Zenfone 8 suddenly died - no sign of life - Asus EU support not covering because of an unlocked bootloader

Hi, A week ago I was using my < 4 months old Zenfone 8 while traveling in Germany, and at 19% battery the screen turned black. I went back home, tried charging it for as long as possible, it was staying cold and never showed any sign of life...

forum.xda-developers.com

https://www.reddit.com/r/ASUS/comments/pshs89 https://www.reddit.com/r/zenfone8/comments/pd2ga2
and told them to read carefully.
Answer: No warranty, because of unlocked bootloader.
Me: Unlocked bootloader has nothing to do with hardware issues. Have you read in forums?
(Meanwhile ignoring emails refering to processing fees and the cost estimate.)
Asus: Unlocked bootloader, means no warranty. Try to contact your seller and ask him for refund.
Me: First I don't know how the reseller could help, becaus it's Asus fault. Second I don't care about warranty, fact: the device was faulty immediately after it left the production. I payed for the device, so Asus has to deliver. Maybe you didn't get the issue correctly so please explain it to me:
Why has my phone died?
Asus: We will check your issue and we get in touch again.
Asus: Dear customer, we will offer you a free repair.

Now the repaired or maybe new phone is on the way to me.

Guys stay strong!! Take the time, It's worth it!!

Greetings

Yay! Maybe Asus has seen this issue on the ones running stock... more then a few times
Only persistent is omnipotent.

Misconfigured firmware can blow out hardware so Asus is well within their rights to deny a claim, especially if it's stated in writing.
Sometimes Samsung will warranty the display on a rooted device but charge the owner for a new mobo to "fix" the user caused damage
Outcomes in these situations can be varied and at times bizarrely counterproductive.

 

[blackhawk]

...

 

[vexebaj]

Hi. On what email is possible to contact this bastards ?? Asus i mean .

 

[duduhayo]

My asus also died suddenly. I hope someone will find a way to exit edl mode without fastboot. I will never buy asus again, this is the first phone that died in my life. I even have 6 years phone which fell the toilet lol.

 

[lulu1975]

I unlocked my new Zenfone8. then I had flashed the new E-OS system. and somehow I put it in my pocket wrong, and now the phone doesn't tell me it's unlocked! and it only goes to the green START screen Can someone help me?

 

[sazrul]

Damn, I also have the same issue. My Zenfone 8 suddenly died with no sign of LED when I wanted to charge the phone and the battery health is still at 25%. My first Asus phone and really disappointed with Asus.

 

[blackbile]

Damn, I also have the same issue. My Zenfone 8 suddenly died with no sign of LED when I wanted to charge the phone and the battery health is still at 25%. My first Asus phone and really disappointed with Asus.

What is the MFD of you phone on the original box?

 

[Jurigag]

I guess I am writing this too late - use EU law and return it to seller, not to ASUS. They have to fix it or return you your money, if it's 2 years or less.