ZL Display Corruption

[outsidah]

Hey guys,

Just bought a brand C6502 and the display is all messed up after not using the phone for more than 15 minutes.

The displays gets all garbled and then either display some lines or just stays a dark grey color. It then sometimes comes back to normal and then gets corrupted again. I managed to do the software update hoping it would fix it, but same issue. I also tried resetting the phone to no avail. I am now trying to see if the seller will do an exchange... not a good feeling.

Word of warning for those of you considering buying this phone from ShopBLT or a place like that which doesn't allow exchange.

Here is a pic of the screen... any recommendations would be appreciated.

 

[hyelton]

Hey guys,

Just bought a brand C6502 and the display is all messed up after not using the phone for more than 15 minutes.

The displays gets all garbled and then either display some lines or just stays a dark grey color. It then sometimes comes back to normal and then gets corrupted again. I managed to do the software update hoping it would fix it, but same issue. I also tried resetting the phone to no avail. I am now trying to see if the seller will do an exchange... not a good feeling.

Word of warning for those of you considering buying this phone from ShopBLT or a place like that which doesn't allow exchange.

Here is a pic of the screen... any recommendations would be appreciated.

Your going to have to exchange it..

 

[outsidah]

Your going to have to exchange it..

Hopefully if the seller helps me out... horrible.

Question - how do you soft reset it? Volume Up + Power for a few? It's not working for me if that's it.

 

[outsidah]

Hopefully if the seller helps me out... horrible.

Question - how do you soft reset it? Volume Up + Power for a few? It's not working for me if that's it.

Found it... have to open SIM/SD Slot... there is a little "power" button that must be held until device vibrates 3 times.

Screen is still DEAD.

Is there a way to wipe the phone w/o the screen being visible?

 

[hyelton]

Found it... have to open SIM/SD Slot... there is a little "power" button that must be held until device vibrates 3 times.

Screen is still DEAD.

Is there a way to wipe the phone w/o the screen being visible?

Nope Your best bet is to contact the seller and hope they allow an exchange. That sucks.

 

[sonic2911]

Hey guys,

Just bought a brand C6502 and the display is all messed up after not using the phone for more than 15 minutes.

The displays gets all garbled and then either display some lines or just stays a dark grey color. It then sometimes comes back to normal and then gets corrupted again. I managed to do the software update hoping it would fix it, but same issue. I also tried resetting the phone to no avail. I am now trying to see if the seller will do an exchange... not a good feeling.

Word of warning for those of you considering buying this phone from ShopBLT or a place like that which doesn't allow exchange.

Here is a pic of the screen... any recommendations would be appreciated.

where did you buy it? Do they allow to exchange defective item?

 

[hyelton]

where did you buy it? Do they allow to exchange defective item?

ShopBLT

Looks like they can return it read there policy here

What does "NO RETURNS OR EXCHANGES" mean?
A. Some manufacturers and suppliers require us to enforce a more restrictive return policy on their items. These restrictions (if any) are noted in the product's description and supersede our standard return policy. For example, if an item contains "(NO RETURNS OR EXCHANGES)" in the product's description, that means you cannot return the item to us, and we cannot replace it, for any reason. In other words, the sale of that item is final, and you must contact the manufacturer for any assistance with replacing or repairing the item.

Some items can only be returned if unopened. On others, we can only accept returns or ship replacements if defective. Some items can only be returned or replaced within a specific number of days. By carefully reading the item's description for such notations, you will know whether anything you wish to purchase is subject to a special return restriction.

It is important to note that none of these restrictions apply to the manufacturer assisting you or replacing your item under its warranty (if one is provided by that manufacturer.) In fact, most special return policies are the result of manufacturers wanting to work directly with you. Lastly, these additional restrictions if present, are not by our choice. We are simply following the rules as given to us by various manufacturers and suppliers.

 

[Nimche]

I have also been looking at BLT C6502 and it has been out of stock? When did you buy this?
I think they will help you out if the can.

 

[outsidah]

Hey guys - sorry if the first post seemed as if I bought it from ShopBLT. I was/am annoyed and didn't make it clear. I got it this one from an eBay seller (never-msrp). He hasn't responded yet as far as the exchange. I got to play with the phone all of maybe 5-10 minutes? If that?

I was mentioning the ShopBLT portion since I know many of us were waiting for them to stock the US LTE version of the phone. I settled on this one since I couldn't wait longer.

I'm hoping something positive comes of this... at the moment I'm out the money and the phone is a paperweight.

 

[hyelton]

Hey guys - sorry if the first post seemed as if I bought it from ShopBLT. I was/am annoyed and didn't make it clear. I got it this one from an eBay seller (never-msrp). He hasn't responded yet as far as the exchange. I got to play with the phone all of maybe 5-10 minutes? If that?

I was mentioning the ShopBLT portion since I know many of us were waiting for them to stock the US LTE version of the phone. I settled on this one since I couldn't wait longer.

I'm hoping something positive comes of this... at the moment I'm out the money and the phone is a paperweight.

Why did you go to eBay? Negrielectronics is cheaper than ebay or was cheaper than ebay not sure how much you paid.

If all else fails File a Claim on PayPal and say it arrived like that and send in pictures.

 

[sonic2911]

PLEMIX is the cheapest now!

 

[Nimche]

Hey guys - sorry if the first post seemed as if I bought it from ShopBLT. I was/am annoyed and didn't make it clear. I got it this one from an eBay seller (never-msrp). He hasn't responded yet as far as the exchange. I got to play with the phone all of maybe 5-10 minutes? If that?

I was mentioning the ShopBLT portion since I know many of us were waiting for them to stock the US LTE version of the phone. I settled on this one since I couldn't wait longer.

I'm hoping something positive comes of this... at the moment I'm out the money and the phone is a paperweight.

MSRP response to emails a bit late as they get lots of orders but their service has been good for the last two time I dealt with them. once I had a defective phone and they helped very much.
Its possible if you hear back from them after mid-night.

Good Luck

 

[sirsmokey]

I also got my zl from MSRP and it was $599. Everything works fine on my phone.
I have dealt with them for other big ticket items and their customer service is why i went back to them for this purchase.

Im sure a little explanation to the right customer rep will award you an exchange.

Call Jessica she is always pleasant to deal with.

909 436 7404

 

[outsidah]

Makes me feel better to hear the positive experiences. Hopefully I'll get it resolved soon.

 

[mloomis00]

The same thing happend to my purple XZ I got from O2. I am in the states now and have to wait to return to the UK to exchange it.

 

[krabappel2548]

The same thing happend to my purple XZ I got from O2. I am in the states now and have to wait to return to the UK to exchange it.

Maybe bad connection between screen and morherboard inside the phone.

Sent from my C6603 using xda app-developers app

 

[outsidah]

Spoke to Jessica on Saturday and today. She only deals with shipping so she was unable to help with my issue but marked my messages as urgent which didn't seem to do much. Finally heard back just now, they want me to send them the unit so they can check it and I suppose go from there. Its progress, but I wish I would have been able to ship it back since Saturday to speed this up.