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No SMS/MMS on Verizon

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By THUNDEROID, Member on 28th June 2018, 05:29 AM
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*SOLVED* (See my post #11)

Hello all,

I'm having trouble getting any text on my U12+. I've seen one other case on androidCentral forums but not much of any results. Figure i would chime in and see if anyone else figured this out.
28th June 2018, 12:55 PM |#2  
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I had this issue as well. I had to go to a Verizon store and get a new sim card, which he activated in my old HTC 10 then put into the U12+. After that the tech suspended my sms service then reactivated and I was good to go. The only issue I have is that I can not receive MMS messages from any 3rd party app, so I am stuck using the stock one.
28th June 2018, 03:35 PM |#3  
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Call Verizon -- spent 3 minutes with a level 1 technician who re-provisioned the phone for sms & mms. All is working as expected (although the stock messaging system wouldn't send GIFs, but I downloaded Textra and it works fine).
28th June 2018, 04:05 PM |#4  
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Quote:
Originally Posted by Icculus760

Call Verizon -- spent 3 minutes with a level 1 technician who re-provisioned the phone for sms & mms. All is working as expected (although the stock messaging system wouldn't send GIFs, but I downloaded Textra and it works fine).

Are you able to receive mms in Textra? I can send mms and sms in any app, but can only receive mms pictures in Verizon messages

Sent from my HTC U12+ using Tapatalk
28th June 2018, 04:48 PM |#5  
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Quote:
Originally Posted by Unmoses

Are you able to receive mms in Textra? I can send mms and sms in any app, but can only receive mms pictures in Verizon messages

Sent from my HTC U12+ using Tapatalk

Soooooooo, it turns out there's an MMS bug with Textra which hasn't been fixed yet. I tried all the suggested steps (clean install, change MMS behavior, modify APN settings, etc) and MMS doesn't work with Textra. I emailed the developers and we'll see what happens.

I then downloaded Pulse and everything works as expected with that app. Not sure about any other third party messaging apps right now.
28th June 2018, 05:09 PM |#6  
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Quote:
Originally Posted by Icculus760

Soooooooo, it turns out there's an MMS bug with Textra which hasn't been fixed yet. I tried all the suggested steps (clean install, change MMS behavior, modify APN settings, etc) and MMS doesn't work with Textra. I emailed the developers and we'll see what happens.

I then downloaded Pulse and everything works as expected with that app. Not sure about any other third party messaging apps right now.

I emailed textra support over the weekend and after running through all the settings, they had me install android messages and that did not work with MMS as well. I tried with a few other 3rd party apps and they came to the conclusion that it is an android Oreo bug and they can't do anything to fix it.
28th June 2018, 05:20 PM |#7  
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Thanks everyone! I will try the steps mentioned above and report back.
28th June 2018, 06:11 PM |#8  
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Interestingly enough mms receive works for me on Verizon messages and the default htc text app. It does not work (just receiving pics) in Textra or Android messages. This feels like an OS side issue? I was on the phone with tier 2 support when I first got it and they reprovisioned twice. Then said just use the apps that work lol

Sent from my HTC U12+ using Tapatalk
29th June 2018, 12:50 AM |#9  
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Hey Guys I have something similar I have a ticket opened with tier 2 but my problem is that I can't get incoming text messages. I can send from the stock app but just no incoming... I factory reset twice, reset network settings twice but still same problem. Also tried the android messages app and Verizon app.
29th June 2018, 01:48 AM |#10  
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Quote:
Originally Posted by daillcyruz

Hey Guys I have something similar I have a ticket opened with tier 2 but my problem is that I can't get incoming text messages. I can send from the stock app but just no incoming... I factory reset twice, reset network settings twice but still same problem. Also tried the android messages app and Verizon app.

That's what my issue is. Can send but not receive. Haven't called yet. I'm going to in just a bit. Will report back.
29th June 2018, 03:27 AM |#11  
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Just got off the phone with Level 2 support. He tried reprogramming the sim card but that didn't work.

BUT he dug deep and did what he called a "CDMA list feature activation"

and then my text and mms started coming through in android messages. also voicemail. apparently that was also affected.

Hope that helps everybody. call support and let them know about this. skip the guess work.
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