xda-developers Wileyfox Swift Swift Q&A, Help & Troubleshooting Phone reboots during calls by enzoparker
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Phone reboots during calls

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By enzoparker, Junior Member on 6th February 2016, 10:00 PM
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26th April 2016, 09:05 PM |#11  
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Quote:
Originally Posted by enzoparker

Hi guys, so i returned my phone for repair, and they gave me a new phone. Must have been a hardware fault I assume

Hi thanks for the update, I've just factory reset, if problem persists I'll try to get a replacement too! Was it quite a quick replacement process?
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29th May 2016, 07:18 AM |#12  
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R
I'm in South Africa and have the same problem. Whenever sound is involved, I get random reboots. Calls, and music/audio books.
Not with videos though.
It doesn't reset any other time except when I've been listening to music, or on a call.
Been doing this from the beginning.
I thought it was Google Play Music, so downloaded different player.. That made it much less frequent, but then it started affecting my calls as well.
Not happy.
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6th June 2016, 03:06 PM |#13  
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Hi, UK user here. I got this phone less than a week ago and have already had this issue a few times. Two spontaneous reboots on resuming from sleep, being connected to a large WiFi network was the only change from normal use here; then twice regarding calls, once when answering then immediately after reboot it rebooted again while the missed call notification was present, although still on the aforementioned large WiFi network. Unmodified, unrooted, Cyanogen OS 6.0.1 with two sims in use.
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20th June 2016, 01:18 PM |#14  
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Same issue on my a1g2.
It reboots on wf swift Roms. It stucks in call screen on a1g2 stock rom. Strange...
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24th June 2016, 03:14 AM |#15  
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i am having same issue, i make any call and mobile Soft Reboots itself.
So, much annoying cannot make a single call on this WileyFox Swift mobile phone.
Making calls is the main basic purpose of every mobile, but this phone just does not let me make a single call.
.Had this issue on Cyanogen OS 5.1. Now updated to Cynogen OS 6.0.1 having same issue. I have done phone setting HARD RESET and Clean Wipe 2-3 times. Still no solution.
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24th June 2016, 12:05 PM |#16  
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Quote:
Originally Posted by DevilMind007

i am having same issue, i make any call and mobile Soft Reboots itself.
So, much annoying cannot make a single call on this WileyFox Swift mobile phone.
Making calls is the main basic purpose of every mobile, but this phone just does not let me make a single call.
.Had this issue on Cyanogen OS 5.1. Now updated to Cynogen OS 6.0.1 having same issue. I have done phone setting HARD RESET and Clean Wipe 2-3 times. Still no solution.

Maybe it's the Dialer in Cyanogen OS, i installed the Google Dialer and made it default Dialer on my Swift, i don't have any problems with reboots during calls and i make long phonecalls. You don't need root access for this.
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24th June 2016, 04:10 PM |#17  
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Although Wileyfox accept that there is a grounds for returns, I believe it is a software bug in Cyanogen OS 13. This fits in with using another dialler. You could also downgrade, or switch to Cyanogenmod.
Also, I only have found the issue when receiving calls, rather than making them, although I don't use a lot of minutes.
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25th June 2016, 12:22 AM |#18  
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Sent bug reports to Wileyfox.. They're saying that what they see is a battery-pull reboot..
I tell them it's happening while I'm using the phone (music or calls)..
They say they can't see what the issue is.
Cos I'm in South Africa, sending the phone overseas is pointless.
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28th July 2016, 01:22 PM |#19  
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Can anyone confirm that the Google dialer does cure a phone that does the reboots during calls ?

Just got a replacement swift from Amazon after Wilyefox service department had my phone since 16th of June. Amazon argued my case and in the end just sent one to me. !

Set phone up on wifi for my wife to use then put in the Voda UK sim, checked the APN setting were OK then tried making a few calls between our phones. first reboot was after 20 seconds or so and then after various tests it rebooted 4 or 5 times at which point I gave up for the night..

Any help appreciated or do I just give up now and throw in the towel, bought original swift in late May and never managed to make it work properly !!

Thanks
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4th August 2016, 08:07 PM |#20  
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Quote:
Originally Posted by phil-w

Can anyone confirm that the Google dialer does cure a phone that does the reboots during calls ?

Just got a replacement swift from Amazon after Wilyefox service department had my phone since 16th of June. Amazon argued my case and in the end just sent one to me. !

Set phone up on wifi for my wife to use then put in the Voda UK sim, checked the APN setting were OK then tried making a few calls between our phones. first reboot was after 20 seconds or so and then after various tests it rebooted 4 or 5 times at which point I gave up for the night..

Any help appreciated or do I just give up now and throw in the towel, bought original swift in late May and never managed to make it work properly !!

Thanks

Well I've given up !!!
A second Swift was supplied with the help of a Amazon Rep.
We even got a £25 Amazon gift card from Wileyfox direct for all the trouble !

Set phone up on wifi, added all apps required by my wife. Put Vodafone SIM in and ...... Shutting down message.

Restarted phone and it did it a few more times. Ordered a replacement 4G SIM in case there was a problem with the 3G SIM we had. Activated new SIM and fitted it, worked for ten minutes then rebooted itself.

SIM is fine in any other phones I've tried.

Just about to return phone to Amazon, checked and my original swift is still sat with the engineer (since 16th June !!) according to the repair company website.

I feel sorry for anyone wanting their phones repairing after what I've been through.

---------- Post added at 07:07 PM ---------- Previous post was at 07:05 PM ----------

Quote:
Originally Posted by phil-w

Can anyone confirm that the Google dialer does cure a phone that does the reboots during calls ?

Just got a replacement swift from Amazon after Wilyefox service department had my phone since 16th of June. Amazon argued my case and in the end just sent one to me. !

Set phone up on wifi for my wife to use then put in the Voda UK sim, checked the APN setting were OK then tried making a few calls between our phones. first reboot was after 20 seconds or so and then after various tests it rebooted 4 or 5 times at which point I gave up for the night..

Any help appreciated or do I just give up now and throw in the towel, bought original swift in late May and never managed to make it work properly !!

Thanks

Well I've given up !!!
A second Swift was supplied with the help of a Amazon Rep.
We even got a £25 Amazon gift card from Wileyfox direct for all the trouble !

Set phone up on wifi, added all apps required by my wife. Put Vodafone SIM in and ...... Shutting down message.

Restarted phone and it did it a few more times. Ordered a replacement 4G SIM in case there was a problem with the 3G SIM we had. Activated new SIM and fitted it, worked for ten minutes then rebooted itself.

SIM is fine in any other phones I've tried.

Just about to return phone to Amazon, checked and my original swift is still sat with the engineer (since 16th June !!) according to the repair company website.

I feel sorry for anyone wanting their phones repairing after what I've been through.
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11th August 2016, 05:43 PM |#21  
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I'll just add that my phone has been working without issue for the past few weeks, but just today on connecting to my school's WiFi network it rebooted. Never had any issues with any other WiFi network.

I do not blame this issue on the dialer but on the networking system, (possibly its handling of a large network made up of many Apple Airport Expresses with the same SSID) which may or may not be triggered by new notifications appearing when on the WiFi network, such as calls or emails.
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