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Problems with audio output

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My girlfriend's sony xperia xa ultra started malfunctioning today. When she connects an audio device using the headphone jack, it will not recognize that any device is connected and continue playing through the speakers. After rebooting the phone, it will use the external device normally. When she unplugs her earbuds, the same problem occurs in reverse, except only media audio is affected. After they are unplugged she can call and hear alarms normally, but music and videos wont play any audio until she reboots.

Is there anything we can do to fix this?
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