FORUMS
Remove All Ads from XDA
H10 Turbo

Screen sensitivity issue - Read it if you game with your XZ2 Compact!

125 posts
Thanks Meter: 29
 
By CaraMuuu, Senior Member on 10th April 2018, 03:44 PM
Post Reply Email Thread
Hi there,

I received my phone today. I have been VERY pleased with it for the few hours I was using it, but when I started playing PUBG Mobile I detected something odd, that avoided me to aim properly.
There's a problem with the screen sensitivity, I'm not sure how to define it, but it feels like a dead zone that moves with your finger. The phone will not detect small movements, kind of a precision problem.

I have a video and pictures to demonstrate the issue, comparing the sensibility to my other phone (Galaxy S8):

https://www.youtube.com/watch?v=Vc55...ature=youtu.be

And a picture:

https://imgur.com/a/LIzyV

I'm returning the phone, and I'll buy again if Sony fixes this via software (I hope they will!). I will gladly replace my S8 with this XZ2 Compact if we ignore this problem.

I don't think my particular unit is defective, but let me know if you experience is different just in case. If you have the same, let's try to make some noise and get an official response from Sony.

Edit: tried the big XZ2 in a store (not the compact) and had the same issue, so we can assume most XZ2 and XZ2 compact are impacted. Let's hope it's just software.
 
 
10th April 2018, 07:05 PM |#2  
CaraMuuu's Avatar
OP Senior Member
Flag Granada / Kraków
Thanks Meter: 29
 
More
Update: I went to a mall and tried the XZ2 non-compact, with identically disappointing results. Sony needs to fix this. Some could say the compact is not a device for gaming because it's small, but the same argument doesn't hold for the bigger brother.
11th April 2018, 11:25 AM |#3  
Senior Member
Thanks Meter: 32
 
More
Quote:
Originally Posted by CaraMuuu

Update: I went to a mall and tried the XZ2 non-compact, with identically disappointing results. Sony needs to fix this. Some could say the compact is not a device for gaming because it's small, but the same argument doesn't hold for the bigger brother.

maybe the display is not so well for the pen you are using. i noticed that the display was even reacting when i had two display protective films on it at the same time.

try to play around with glove mode. maybe this helps.
The Following User Says Thank You to x10isrooted For This Useful Post: [ View ] Gift x10isrooted Ad-Free
11th April 2018, 11:59 AM |#4  
CaraMuuu's Avatar
OP Senior Member
Flag Granada / Kraków
Thanks Meter: 29
 
More
Quote:
Originally Posted by x10isrooted

maybe the display is not so well for the pen you are using. i noticed that the display was even reacting when i had two display protective films on it at the same time.

try to play around with glove mode. maybe this helps.

Thanks for the idea, however that's not the issue. I tried disabling and enabling the glove mode. I tried with my finger and with the pen (made the video with the pen because it's easier to see in a video). I tried two models, normal XZ2 and XZ2 Compact, with identical results. Tried while charging and without the charging cable as well.

It's not an obvious issue or easy to perceive, until you are trying to shoot at somebody in the head with a sniper rifle inside a game. It lacks precision. I'm not even sure if this is a deal breaker because probably I won't notice in daily usage, but I play games from time to time...

If you have the device, try it your self, try to draw tiny circles and compare with another device. I tested a few units so while I cannot say that every device out there is affected, I can also say that it's not just a couple of isolated cases.

I also compared to the Galaxy S8 (in the video) and to my friend's XZ1. The XZ1 didn't have the issue either, and I don't believe Sony sourced they touchscreen panels and controllers from a cheaper and worse source. I'm really hopeful this is just software, cause I love the device.
11th April 2018, 01:24 PM |#5  
Senior Member
Thanks Meter: 32
 
More
it could be that this time the screen is more sensitive while not so precise like the ones used before.
12th April 2018, 10:08 AM |#6  
varun.gid's Avatar
Senior Member
Flag Dubai
Thanks Meter: 151
 
More
yes i have noticed the same problem. a small glide or flick to scroll requires a little more effort than my Sammy s9 plus. Not a huge deal but again paying Flagship money the screen shouldnt have such issues.
The Following User Says Thank You to varun.gid For This Useful Post: [ View ] Gift varun.gid Ad-Free
12th April 2018, 07:17 PM |#7  
Flynnchen82's Avatar
Senior Member
Thanks Meter: 108
 
More
Can confirm that issue.
Similar to the screen lag i know from the honor 9. But less terrible.
No dealbreaker for me because i rarely game shooter, but noticeable when i tried shadowgun legends.
The Following User Says Thank You to Flynnchen82 For This Useful Post: [ View ] Gift Flynnchen82 Ad-Free
15th April 2018, 09:43 PM |#8  
CaraMuuu's Avatar
OP Senior Member
Flag Granada / Kraków
Thanks Meter: 29
 
More
Have you tried to contact Sony support? I'm a bit frustrated, they told me to apply whatever update there is, perform a factory reset, run the device diagnostics, and if the problem persists, that means it is hardware and I should contact local support to get it repaired or exchanged. They closed my support ticket after giving that response, without waiting for my response.
They obviously didn't understand or care about the issue here. The screen diagnostics test is passed, but the issue is still there.
I don't know what to provide in order to get somebody from Sony support look at the case and evaluate escalating the ticket to whatever team that handles bugs.
16th April 2018, 06:53 AM |#9  
Flynnchen82's Avatar
Senior Member
Thanks Meter: 108
 
More
Honestly i haven't. Because it seems that i don't have a faulty device as you have the same problem. So there probably will be no real help by support.
Seems also no general sensitivity issue because once you started scrolling it reacts instantly on further scrolls. Only at the beginning there is a short delay.
As already told the same behavior is known with the honor9 but far worse.
For me it's no problem, i almost never play shooter on the Smartphone, that's what a PC (or console) is made for...
16th April 2018, 07:16 AM |#10  
CaraMuuu's Avatar
OP Senior Member
Flag Granada / Kraków
Thanks Meter: 29
 
More
Quote:
Originally Posted by Flynnchen82

Honestly i haven't. Because it seems that i don't have a faulty device as you have the same problem.

I've seen this issue in 3 devices already, two of them being the big XZ2 and one of them my Compact. Some more users have noticed the same behavior in other regions. I do believe it's a general issue. Maybe not every device is affected, but many seem to be.
Maybe some people don't have a defective phone, but until proven wrong I'd rather think some people do not perceive it care about it (same story as with the jelly in the OP5 here, people kept telling "my phone is fine" because they didn't see it).
Anyway, it is NOT a delay problem as much as it is a precision or dead zone problem. I can keep trying to draw tiny circles across the screen and only a straight line will be detected by the phone. Then I can run the touchscreen diagnostic tool and Sony will say there's no problem with my device, because this to only checks for fixed dead zones.
I understand some older phone that costs half the price might have some issue that resembles this one, but support could try to submit this to their Dev team and let us know if they acknowledge it as an issue or not. I mean, that's a very standard support procedure in the industry. In every IT support.

Off topic: not trying to argue here, but I never understood the argument of "I don't do X on my phone, because that's what Y are made for". You can apply it to everything a phone does, each function can be replaced by a standalone GPS, camera, Music player, game console, etc. I understand the personal preference or not doing certain things on a phone because of screen size or whatever, but when you spend 600usd + on a phone, it should be good at everything is capable of doing. Nobody would imagine an iPhone X user saying "The camera is crap but I don't care because that's with my Nikon is for. Audio is ****, but that's why you buy a Walkman. The GPS is not good, but that's why Tomtom exists"
The Following User Says Thank You to CaraMuuu For This Useful Post: [ View ] Gift CaraMuuu Ad-Free
16th April 2018, 07:32 AM |#11  
Flynnchen82's Avatar
Senior Member
Thanks Meter: 108
 
More
Quote:
Originally Posted by CaraMuuu

but support could try to submit this to their Dev team and let us know if they acknowledge it as an issue or not. I mean, that's a very standard support procedure in the industry. In every IT support.

Off topic: not trying to argue here, but I never understood the argument of "I don't do X on my phone, because that's what Y are made for".

Yes one should be able to expect support like that. In reality i gave up hope to ever find a good support, no matter what brand or product. Only ones i made good experience are small companies here in germany who sell rare high end products (speaking about vaping in particular).
But what i did was writing this problem to a bigger hardware/software site which also made a review and did not mention it. But i am still waiting for their comment.

Sure you are right about the second point. That was just the explanation why i personally don't care about. Doesn't mean i would think it's good as it is or that no one should game with his Smartphone. Just my personal point of view. And i play shooter etc. only on PC (or for performance testing on the Smartphone).
Post Reply Subscribe to Thread

Guest Quick Reply (no urls or BBcode)
Message:
Previous Thread Next Thread
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes